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Hotel La Casona

3.0 star property

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Exterior
Standard Studio Suite | Down comforters, in-room safe, desk, laptop workspace
Standard Studio Suite | Down comforters, in-room safe, desk, laptop workspace
Standard Studio Suite | Down comforters, in-room safe, desk, laptop workspace
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Parking included
  • Room service
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
Miguel Cordero 2124 y Alfonso Cordero, Cuenca, Azuay
  • Alejandro Serrano Aguilar Stadium
    ‪5 min walk‬
  • Río Tomebamba & Calle Larga
    ‪12 min walk‬
  • Puente Roto
    ‪12 min walk‬
  • Cuenca (CUE-Mariscal Lamar)
    ‪6 min drive‬

Room options

View all photos for Triple Room

Triple Room | Down comforters, in-room safe, desk, laptop workspace

Triple Room

  • 538 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 Twin Bed

View all photos for Standard Studio Suite

Standard Studio Suite | Down comforters, in-room safe, desk, laptop workspace

Standard Studio Suite

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds | Down comforters, in-room safe, desk, laptop workspace

Standard Twin Room, 2 Double Beds

  • 538 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room

Standard Double Room | Living area | 20-inch TV with cable channels

Standard Double Room

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Quadruple Room

Quadruple Room | Down comforters, in-room safe, desk, laptop workspace

Quadruple Room

  • 377 sq ft
  • City view
  • Sleeps 5
  • 1 Double Bed OR 3 Twin Beds

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About this property

Hotel La Casona

3-star hotel in Huayna-Cápac
A restaurant, a bar/lounge, and a coffee shop/cafe are available at this hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Hotel La Casona offers 21 accommodations with washers/dryers and safes. Accommodations offer separate dining areas. Beds feature down comforters. Televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast as well as a complimentary manager's reception (may not be available daily). Wireless Internet access is complimentary.

This Victorian hotel also offers a terrace, multilingual staff, and tour/ticket assistance. For a surcharge, the property provides an area shuttle within 30 km and a roundtrip airport shuttle. Onsite self parking is complimentary.

Hotel La Casona has designated areas for smoking.

Guests are offered a complimentary buffet breakfast. A complimentary manager's reception is offered each day.
Onsite venue - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 30 km
  • Free self parking on site
  • Extended parking on site (USD 10 per night)
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Family friendly

  • Highchair
  • In-room washer/dryer
  • Laundry facilities
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Built in 1895
  • Designated smoking areas
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Towels provided

Entertainment

  • 20-inch TV with premium cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Separate dining area

More

  • Desk
  • Dryer
  • Free weekday newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 1 AM
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: USD 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Extended parking fee: USD 10 per night
  • Late check-out fee: USD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property does not have elevators

Property is also known as

Hotel La Casona Cuenca
La Casona Cuenca
Hotel Casona Cuenca
Casona Cuenca
Hotel La Casona Hotel
Hotel La Casona Cuenca
Hotel La Casona Hotel Cuenca

Hotel La Casona Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 33 out of 52 reviews
Rating 8 - Good. 10 out of 52 reviews
Rating 6 - Okay. 7 out of 52 reviews
Rating 4 - Poor. 1 out of 52 reviews
Rating 2 - Terrible. 1 out of 52 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.8/10

Amenities

8.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sergio

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente en todos los aspectos
Stayed 3 nights in Sep 2024

10/10 Excellent

PATRICIO

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, rooms, breakfast, and especially staff were simply amazing. This will be my go-to hotel in Cuenca on every visit.
Stayed 4 nights in Sep 2024

10/10 Excellent

CRISTINA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this comforting place, the rooms cleans the vintage style I love it is close to the restaurants you can walk is safety and you have parking and all personal are very friendly I highly recommend this place is including breakfast also if you are in Cuenca don’t. Doubt to reserve this hotel also is ten minutes from the Central Park or downtown is a very good Location
Stayed 3 nights in Jun 2024

10/10 Excellent

Herta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spend a couple of days in the loving city of Cuenca. The Hotel is located in the modern area, one block away from a great supermarket, and 15 minute walk from the old town. The rooms are comfortable and clean- the bathroom a little small though.Great relation price and quality!
Stayed 2 nights in May 2024

10/10 Excellent

Jose L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hostel/inn. The cathedral/ historic center is a 20 minute walk. Taxis are available down the block. Breakfast was good. Eggs prepared your styled. With delicious cuenca bread. Surprisingly it was vey quiet. Even the neighborhood. I will return to La Casona for anothrr trip.
Stayed 1 night in Mar 2024

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
It was exactly what we needed with friendly and helpful service and great location, walking distance to great eating spots, and 8 minutes on foot to city's historic centre. Overall, great experience.
Stayed 4 nights in Mar 2024

10/10 Excellent

Frances

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When the staff found out we needed to leave at 6am, they offered breakfast early at 5:45 and made sure the cars were arranged for us to leave.
Stayed 3 nights in Feb 2024

10/10 Excellent

Billy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Sep 2023

8/10 Good

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuenca visit
Excellent and helpful staff. Great location, close to restaurants, bars and shopping. and 15 minute walk to El Centro. The breakfast is very good and staff helpful in special request.
Stayed 4 nights in Apr 2023

10/10 Excellent

Guillermo

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Buen lugar bien ubicado

8/10 Good

HAMILTON

Liked: Staff & service, amenities, property conditions & facilities
Staff were extremely friendly and helpful.
Stayed 10 nights in Mar 2022

10/10 Excellent

Vicky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We really liked the location. The hotel was clean. Staff was friendly. I just wished the bathtub had worked.
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Dec 2019

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful villa, lovely rooms in great area
Lovely area, beautiful villa and nice staff
Stayed 1 night in Dec 2018

8/10 Good

Ana, UIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, very close to a supermarket
Close to downtown, beautiful neighborhood. Breakfast was ok, the bread sooo good.

6/10 Okay

ivan, fort pierce, fl

Liked: Cleanliness, staff & service, room comfort
Nice Hotel, expensive for the services offered
Nice Staff, very expensive for the Services offered

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My stay at Hotel La Casona
The room was okay and very typical for Ecuador. The bathroom was tight but okay. No hot water at all and that was totally unacceptable. The hotel staff were fabulous. As good as it gets anywhere. Most spoke English which was very helpful. Breakfast was very nice also. We met many very nice people at the hotel. I would stay there again only if they fixed the hot water issue.

10/10 Excellent

Brett, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel a short distance from everything
Hotel La Casona is a very nice hotel located a short distance from the center of Cuenca. The rooms are very comfortable and clean. The staff is very friendly and willing to assist anyway possible. The hotel feels more like a bed & breakfast. The dining area is warm and inviting.

8/10 Good

daniel, bogota

Liked: Cleanliness, room comfort
Nice hotelo near the Old City. Well located
The staff is still not too well trained, I only stayed two of three days, and had no nice reply or assistance from the front desk clerk. I still need one day refund. Did not receive a bill nor invoice, I expect that it is not because they wish to keep money not caused. Else, ok.

10/10 Excellent

Joyce, New Braunfels, TX, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Even though there was only one English speaking person at the hotel our every need was met. The breakfast was delicious, the bathroom had been updated and there were plenty of blankets. We slept soundly though we were on the street side of the hotel. We will gladly stay there again

6/10 Okay

Thajauna Miller

Liked: Staff & service
Unattractive neighborhood
This hotel is significantly overpriced. I stayed here for five days and then moved to a hotel in the center of town for another seven days (that hotel was 60% cheaper, in a better neighborhood for tourists and the hotel was much nicer). The neighborhood is not inviting though I was told that this is one of the better neighborhoods of Cuenca - it is highly commercial, with no green space, or tourist attractions. My room was on the main street and very noisy - the windows are not double glazed. Hot water is available only in the morning. I used room service 3 different times and the food always arrived cold. Computer/internet access is excellent. All of the staff is friendly and helpful. The morning receptionist is especially helpful and he speaks English very well. I wish that I could rate this hotel higher but the physical plant makes that impossible.

10/10 Excellent

Kathryn, Punta Carnero, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Quiet
Was very pleased with Hotel La Casona. It is not close to the Parque de Calderon, however a brief taxi ride and you are among all that is going on! They also have true hot water...not from a 'widow maker' shower! Breakfast was good! Outside sitting area very comfortable! One of the desk clerks recommended we hired a driver, Angel, who speaks fluent English and is very knowledgeable of the area of Cuenca as well as surrounding cities. He took us to the only family left that makes and weaves a lot of different textile (and they are also for sell). From making the yarn, to dyeing it, using material that God has put on this earth....totally and all natural! The mother finishes some of them off by hand! It appears to be crocheted, however she does it with her fingers!!! AMAZED!!! Angel also took us to visit the location where they grow Orchids! I had no idea that it took so long to grow an Orchid! They have several different types! AMAZED!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go back
Reception staff usually spoke English very well. Hotel located close to huge super market and mall with fast food and Tex-Mex restaurants that are familiar to those of us from the USA. Hotel is very close to the center of Cuenca so it's an easy walk to museums, cathedrals, Ecuadorian restaurants and shopping. Very safe feeling neighborhood including a bank with ATM machine very close to hotel.

6/10 Okay

norma, florida

Disliked: Property conditions & facilities