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Hotel Santa Monica

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Santa Monica

Reception
Front of property
Reception
Reception
Superior Double Room | View from room

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Room service
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Sucre 6-80 Y Borrero, Cuenca, Azuay
  • Museum of Modern Art
    5 min walk
  • San Sebastian Plaza
    6 min walk
  • University of Cuenca's Orchid Garden
    12 min walk
  • Cuenca (CUE-Mariscal Lamar)
    8 min drive

Room options

View all photos for Superior Double Room

Superior Double Room | View from room

Superior Double Room

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | Down comforters, pillowtop beds, in-room safe, individually decorated

Superior Twin Room

  • 258 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Triple Room

Superior Triple Room | Down comforters, pillowtop beds, in-room safe, individually decorated

Superior Triple Room

  • 323 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Large Twin Beds

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About this property

Hotel Santa Monica

3-star Cuenca hotel with restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and a business center. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services, and dry cleaning.
Hotel Santa Monica offers 30 air-conditioned accommodations with safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters. LCD televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center and meeting rooms.

Wireless Internet access is complimentary. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and concierge services. Onsite self parking is complimentary.

Hotel Santa Monica is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Hotel Santa Monica has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Onsite parking available only on request
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 7 per person
  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 12:30 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 7 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts major credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Santa Mónica Cuenca
Santa Mónica Hotel Cuenca
Hotel Santa Monica Cuenca
Santa Monica Cuenca
Hotel Santa Monica Hotel
Hotel Santa Monica Cuenca
Hotel Santa Monica Hotel Cuenca

Hotel Santa Monica Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 23 reviews" "
Rating 8 - Good. 9 out of 23 reviews" "
Rating 6 - Okay. 5 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Jaakko, San Jose

Stayed 2 nights in Dec 2023

10/10 Excellent

Amparo

Traveled with family
Liked: Cleanliness, staff & service
We like everything
Stayed 2 nights in Jun 2022

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent hotel, it does not need any change, I would return to the same Hotel and I would recommend
Stayed 2 nights in Feb 2022

10/10 Excellent

Alexandra, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service from a friendly staff
We love the hotel, the rooms were clean and comfortable. The dining area had a beautiful view of Cuenca and the food was good. My mom and I walked to many churches, restaurants and shops and we still needed more time to visit so many great places in Cuenca.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Everything had to ordered through the front desk. No hair dryer in the room unless you requested it.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel near the city center.
Good quality hotel near the city center square Park Calderon. Walking distance to many tourist points of interest for culture, history, language schools, shopping, ATMs and taxis. The staff is very attentive with most being bilingual. Breakfast buffet is more than adequate in a setting of a top floor dining room with views of the city which is very nice. Furnishings and decor a bit dated, but sturdy and clean. The large bed was comfortable. Bathroom good size. Two down sides are the elevator does not run down to the ground floor. It starts at the second floor and goes to the top floor. If a person has mobility problems, then this would not be the place to stay. Second problem on occasion is the noise from car alarms and the fire siren that go off during the night. No sleeping through either of them.

8/10 Good

Rhoman360, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, noisy city
Santa Monica Hostal was upscale hotel in Cuenca. I don't speak much Spanish, and sometimes it was difficult communicaing with staff, but that's more my problem then theirs. However, since there are a number of Americans visiting Cuenca, they may consider some English lessons for their staff. The room was very nice, however, I couldn't find any thermostat, ergo A/C or heating controls. Apparently, since the weather is cool there year-round 60-75 degrees, I guess they figure just open your patio slider to cool off the room. The only problem is that apparently Cuenca is "car alarm" capital of the world(I've been to 21 countries so I have some expertise in this). There was a constant barrage of alarm beeps thruout the weekend, some even beep continuously while they're in the alarm mode. I was on the 5th floor, but it was still very annoying. Maybe, nothing the hotel can control, but something Cuencanos might consider controlling, i.e."noise pollution" just as damaging as other types to "livability index".

6/10 Okay

Jesus F

An average hotel
Room was cold and had Wi-Fi problems. I could not connect from my room. The personnel that works there are very friendly and they try to help, but some things are beyong their control.

6/10 Okay

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very fine except that most of the rooms face the street and there is continual street noise though the night and the windows have to be open for comfort at night because there was no air conditioning.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a lovely city
We enjoyed our four nights here over Easter. The staff were very helpful and friendly even though we spoke almost no Spanish. The breakfast was good and the view from the top floor room where it was served was outstanding. They even had English Premier League Football on the telly one day! V central location...

10/10 Excellent

Margie, Alabama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Service
This is our second stay at this hotel. We love it here and would not stay at any other hotel in Cuenca! Staff and owner are always smiling, customer service is incredible....It feels like home from the day we arrive until we leave. Thank you Monica, Claudia and the rest of your amazing staff. We can't wait to return!!

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort

8/10 Good

jocelyn, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
santa monica hotel down town cuenca
this is a very central hotel for Cuenca near to manyof the sites, the staff are all helpful and caring there are lovely views from the top of the hotel

8/10 Good

Debaorh, Savannah, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuenca: Hotel Santa Monica
Nice hotel, excellent location. Easy walking distance to centro, shopping, restaurants. Rooms very clean, spacious. Rooms on front of hotel are a bit noisy in the morning due to traffic. Overall, an excellent hotel, excellent value. Free Wi-Fi and breakfast. Excellent and friendly staff.

10/10 Excellent

Anton, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Convenient location in the heart of Coenca, good value for money!

8/10 Good

Armando

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleased in general with my stay. The bed was very comfortable and the light breakfast offered in the 6th floor cafe was fine, good strong coffee and a decent start to the day. Clean, modern, attractive hotel in a good location. However, wifi was an issue in the rooms, but the lobby is okay if you need it. I would stay again.
Stayed 1 night in Mar 2019

2/10 Terrible

Dagle Diogenes

Disliked: Property conditions & facilities, room comfort
Vetusto y viejo
Hotel muy antiguo me aparecieron cucarachas en la pared ... terrible
Stayed 1 night in Feb 2019

8/10 Good

Alfonso Paz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Como siempre...el lugar adecuado para la ciudad adecuada
Stayed 2 nights in Nov 2017

6/10 Okay

diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuando llegamos con las maleta no abrieron la puerta solo nos miraba
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Engaño en el precio!
El hotel ha colocado un precio y luego después de hecha la reservación y garantizada con la tarjeta de crédito ha llamado por teléfono y cambiado el precio. NO RECOMENDO

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sugerencia
Por favor mejorar la señal de la TV Agua caliente en la ducha, son cositas que fallaron un poco.