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Hotel Victoria

3.5 star property

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Photo gallery for Hotel Victoria

Interior detail
Family Suite | View from room
Exterior
Reception
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Parking included
  • Room service
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
Calle Larga 6-93 Y Borrero, Cuenca, Azuay, 10104
  • Río Tomebamba & Calle Larga
    ‪1 min walk‬
  • Puente Roto
    ‪4 min walk‬
  • Calderon Park
    ‪7 min walk‬
  • Cuenca (CUE-Mariscal Lamar)
    ‪12 min drive‬

Room options

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Exterior

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The price is $130
per night
$143 total
includes taxes & fees
Mar 9 - Mar 10
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About this property

Hotel Victoria

3.5-star hotel in Downtown Cuenca
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free English breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, concierge services, and dry cleaning.
Hotel Victoria offers 23 accommodations with washers/dryers and safes. Plasma televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Cuenca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This Victorian hotel also offers a library, a terrace, and multilingual staff. Onsite self parking is complimentary.

Hotel Victoria is a smoke-free property.

A complimentary English breakfast is served each morning between 7:00 AM and 10:00 AM.
El Jardin - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free English breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Jardin

Things to do

  • Library
  • Piano

Family friendly

  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Pets cannot be left unattended

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Hotel Victoria Cuenca
Victoria Cuenca
Hotel Victoria Hotel
Hotel Victoria Cuenca
Hotel Victoria Hotel Cuenca

Hotel Victoria Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 105 out of 132 reviews
Rating 8 - Good. 20 out of 132 reviews
Rating 6 - Okay. 6 out of 132 reviews
Rating 4 - Poor. 1 out of 132 reviews
Rating 2 - Terrible. 0 out of 132 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

tim

Stayed 1 night in Mar 2023

10/10 Excellent

ignacia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was EXCEPTIONAL.!! I really enjoyed the staff they were sweet, friendly and extremely helpful. This is the place I will be staying when in Cuenca. Everything was a walk away.

10/10 Excellent

Tere

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent service, the rooms are very clean and comfortable, the staff are super nice and friendly, breakfast was very good!!
Stayed 1 night in Nov 2022

10/10 Excellent

Cyril

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and courteous and went out of the way to assist us. Overall a very pleasant experience.
Stayed 2 nights in Nov 2022

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel Amazing room 4 star restaurant
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Victoria was lovely and in an excellent location. It was spotless and the service at the hotel and restaurant was superb. We enjoyed using the upstairs sitting area outside of our room and the view from the balcony was fabulous. The only reason we did not give Hotel Victoria at the highest rating for comfort as the bed was a bit hard for our preference.
Stayed 3 nights in Aug 2022

10/10 Excellent

Liz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is top-notch, especially all of the front desk staff. The amenities and room are comfortable and on the nicer side for Ecuador hotels, wonderful breakfast and bar area with established staff. Beds can be firm everywhere in Ecuador so don't hold this against the property because the pillows are great; as well, there is noise if on the street side (because it's so convenient for old town walking naturally), but it quiets down by about 10pm so it's acceptable if you want a larger family suite, and the convenience of being so close to the riverwalk and the main city attractions/walkable, which is key. Everything overall was so wonderful that we would definitely come back for a future stay.
Stayed 3 nights in Aug 2022

8/10 Good

Greta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Aiden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jul 2022

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay again. The breakfasts were amazing!!!
Stayed 2 nights in May 2022

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great traditional Hotel at the river where you get treated as family. Great breakfast with beautiful views and outstanding gastronomy and service
Stayed 1 night in May 2022

10/10 Excellent

Mihaela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was wonderful, starting with Victor and Flavio at the reception, Robert in the dining room, and the cleaning crew who’s name I didn’t catch. We arrived late evening with our child sick from the flight to Cuenca. Victor helped send an excellent tea to help with the nausea and stomach issues as well as a soup and drink for the parent who stayed in the room and couldn’t go out for dinner. Great hotel, comfortable and clean rooms and bathrooms. It felt just like being home. Right next to the Remigio Crespo Toral Museum and the Historical Center.
Stayed 2 nights in Apr 2022

10/10 Excellent

Juan

Stayed 1 night in Mar 2022

10/10 Excellent

John

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, tons of local flavor in the decor, easy to walk. Loved it!
Stayed 3 nights in Feb 2022

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of all was the staff, from reception to bar and food, and room service, it cof not be better. Every one well trained and friendly I'd give it a 1 10 on a 5 scale
Stayed 3 nights in Feb 2022

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Historic building right in the center of old town. Rooms completely refurbished. Excellent on-site restaurant. Overlooked the river.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location...an easy walk to parks,restaurants, transportation, and shopping. It was a charming, well-maintained hotel and the included breakfast was very nice. The staff was friendly and helpful. I honestly cannot think of a single area in which improvement would be recommended.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a great location, just above the river that traverses the city and within walking distance of the historic core of Cuenca. The breakfast served in the restaurant is outstanding. The staff was very helpful in setting up our day trips to Ingapirca and the Parque Nacional Cajas, as well as arranging our transportation to Saraguay. My only criticism is that there are few hooks in the bathroom to hang clothes while bathing.
Stayed 4 nights in Jul 2021

10/10 Excellent

MATTHEW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
It was a very nice hotel and in a great location.
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Victoria was fabulous -- great location in Old Town Cuenca, beautiful furnishings, professional and friendly staff, delicious breakfast in the downstairs restaurant, reasonably priced. Incredible view of the city from my room. Highest recommendation.
Stayed 1 night in May 2021

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice in Cuenca!
Perfect central location, free parking, lush garden, rooms and dining overlooking the river. Old-world style, modern comforts. Great on-site restaurant with good-value and high quality daily 3-course specials.
Stayed 3 nights in May 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr Daniel Miller
Hotel Victoria is an outstanding, historical hotel above Tomebamba River and 4 blocks from Parque Calderon in El Centro. Great location! Restaurant food and very good and service outstanding. Highly recommended.
Stayed 7 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel in a very nice location. Great Staff.
Stayed 2 nights in Mar 2021

10/10 Excellent

Laura, Dallas, TX

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely go back to this hotel! Such a lovely place with walking distance to great restaurants and shops!
Stayed 2 nights in Dec 2020

10/10 Excellent

Rogelio, Guayaquil, Ecuador

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio, buena ubicación y muy bonitas instalaciones propias de un hotel de sus características.
Stayed 2 nights in Mar 2020