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Hotel Vieja Mansion

3.0 star property

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Lobby sitting area
Standard Triple Room | Down comforters, in-room safe, desk, blackout drapes
Exterior
View from property
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

Map
Luis Cordero 5-65, b/w Juan Jaramillo, and Presidente Córdova, Cuenca, Azuay, A01000
  • Río Tomebamba & Calle Larga
    ‪3 min walk‬
  • Calderon Park
    ‪5 min walk‬
  • Convent of the Assumption
    ‪6 min walk‬
  • Cuenca (CUE-Mariscal Lamar)
    ‪13 min drive‬

Room options

View all photos for Standard Single Room, 1 Double Bed

Standard Single Room, 1 Double Bed | Bathroom sink

Standard Single Room, 1 Double Bed

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Down comforters, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds

  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Down comforters, in-room safe, desk, blackout drapes

Standard Room, 1 Double Bed

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room | Down comforters, in-room safe, desk, blackout drapes

Standard Triple Room

  • Sleeps 5
  • 2 Double Beds and 1 Large Twin Bed

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About this property

Hotel Vieja Mansion

3-star hotel in Downtown Cuenca
A restaurant, a bar/lounge, and a conference center are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Hotel Vieja Mansion offers 22 accommodations, which are accessible via exterior corridors and feature safes and complimentary toiletries. Beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This 3-star property offers access to a business center and 2 meeting rooms. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and complimentary newspapers in the lobby. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Hotel Vieja Mansion is a smoke-free property.

A complimentary full breakfast is served each morning between 7:30 AM and 10:00 AM.
KOLO - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • KOLO

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center
  • Conference center

Spa

  • Deep-tissue massages
  • Sports massages

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 1930
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 23-inch LCD TV

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: 5:00 AM

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 7 years can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 10

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not permitted at this property

Property is also known as

Hotel Vieja Mansion
Hotel Vieja Mansion Cuenca
Vieja Mansion
Vieja Mansion Cuenca
Hotel Vieja Mansion Hotel
Hotel Vieja Mansion Cuenca
Hotel Vieja Mansion Hotel Cuenca

Hotel Vieja Mansion Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 12 out of 27 reviews
Rating 8 - Good. 9 out of 27 reviews
Rating 6 - Okay. 2 out of 27 reviews
Rating 4 - Poor. 4 out of 27 reviews
Rating 2 - Terrible. 0 out of 27 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice, cozy hotel. The Staff is super friendly and always willing to help. The one thing that was a bit bad well not bad but sort of uncomfortable is that there was no heating in the room and it got really chilly in the evening and morning but the comforter was sufficient to stay warm. There is a restaurant (Kolo) on the top floor and the food is super good and the Staff there super friendly.
Stayed 2 nights in Jun 2021

10/10 Excellent

Colbey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbeatable location, quaint hotel
Fantastic location - very close to Calle Larga (the main road with tons of great food and nightlife) . It's called "old mansion" for a reason - the decorations were well within the theme! Along with this theme, the keys were super old and there was only key per room; we were asked to leave it at the desk if we wanted to have the room cleaned (no big deal though). For extra amenities: the Wifi was reliable and breakfast was included. The staff was always responsive and the rooms were decent though a bit on the smaller end. Overall a good stay!
Stayed 3 nights in Feb 2020

4/10 Poor

Graham

Disliked: Property conditions & facilities, room comfort
This was a short term st
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value
Perfect location. Amazing old colonial hotel, well maintained. No street noise. Wifi very good. Good included breakfast. Great value for your dollar. Mini market with booze across the street. Close to everything. On site restaurant very good
Stayed 1 night in Nov 2019

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Perfect location. Amazing old hotel, well maintained. No street noise. Wifi very good. Good included breakfast. Great value for your dollar. Mini market with booze across the street
Stayed 1 night in Nov 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Near the center of the old town and walkable to most attractions. Older hotel in excellent condition. All rooms open to covered courtyards and have period decor. Hot water takes a few minutes but is plentiful. Hotel also runs the laundry next door for same day service. Breakfast is good and dinners are excellent. There are other dining options nearby as well.
Stayed 2 nights in Feb 2019

10/10 Excellent

Hemda

we love and recomand to stay in this hotel
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Hotel Vienja Manion
Clean, Quaint hotel - right in the heart of the city. Easy access and convenient.
Stayed 2 nights in Jul 2018

8/10 Good

James, Bay Area USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old World Charm in Great Location
Lovely space. Old school. Nice people. Good breakfast. Great location. Kinda creaky, and noise carries through its open spaces, and the hot water was slow to kick in, but full of character.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, beautiful historic property,very friendly staff
Stayed 6 nights in Feb 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Can't beat the location and the people working in the hotel were very accommodating. Considering the price, I don't think one can expect much more but if you want good light and a comfortable bathroom, this hotel is lacking in those areas.
Stayed 6 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location between Plaza and river. Very good meals. Great staff. Beautiful interior, like on its Web site

4/10 Poor

Jason A, London

Disliked: Property conditions & facilities, room comfort
Good location, little else
A good location, but a poor hotel. When checking in, no staff member could be found. I called out and looked around for 5 minutes before someone arrived. No record of my reservation seemed to exist and I signed a pad to check in. The room was freezing and the man on the desk loaned me a portable heater. This made it tolerable. The shower was freezing and took 10 minutes to warm up. The bathroom was even colder than the bedroom! The Wi-Fi was atrocious and hardly ever worked. The reception man insisted that I used the room phone, when I wanted to confirm my tour. Every other hotel in Ecuador I stayed in called for me. On Christmas day, my room wasn't cleaned, as there is no spare key when the owner is away. I was given another room, which was slightly better, as the shower warmed up in 5-6 minutes. On the plus side, the breakfast was good. When I checked out, again no staff member could be found, after 5 minutes of looking and calling out, I looked over the desk and saw a pair of feet, this was someone fixing the wires on the computer. He looked around and he finally found the reception staff member, who was working in the laundry next door, that is part of the hotel. The hotel does have a good location and is only a short walk to nightlife and all of the attractions of Cuenca. However, there are many hotels with a similar location, they would be a better option, hopefully.

8/10 Good

Lena, Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel very close to everything
I have stayed at this hotel several times as it is very convenient to restaurants, bars, cafes, the river, as well as a very short walk to the cathedral and other historical places. It is also a beautiful hotel, the breakfast is very good, the staff is helpful. I plan to stay there in the future as well.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
Never again...
Not even a faucet for hot water in the sink? Checking out was a nightmare. Since their internet was down they couldn't run our credit cards, including the one I made a deposit with. We were delayed with this nonsense for a solid hour and we almost missed our flight. Terrible. They were reasonably nice about it, but what an awful experience it was.

8/10 Good

Margrett, Vancouver Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Great stay. ..nice folks and nice place

10/10 Excellent

Byrl, Lago Agrio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location & breakfast for the price!
Perfect location close to main cathedrals, restaurants, shopping, etc. Fantastic breakfast with eggs, bacon, fruit, coffee and the best bread we've had in a while. Only minor issue was the rooms were a little bit cold.

6/10 Okay

Pablo, Guayaquil

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice location, very expensive
It's a nice colonial house at the cuenca's historical center. The building is beautyfull and in excellent conditions. The staff is friendly. I pay 105 for a triple room But what you pay is super overated about what the hotel could offer to you. Cold rooms with cheap blankets. Poor breakfast. No parking. 20" tv with 15 channels. Drunks making noise at 3 am, whose lately was complaining because my Child was playing at 11 am. In my opinion, you could pay extra 5 dollars and stay in the best hotel of town o pay a third or a half and stay in a similar hotel

10/10 Excellent

Lena, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beatiful hotel in great location
I spent two great nights at the hotel. The room was charming, comfortable and clean, and the staff was pleasant. The location of the hotel is great! It is only a block or two from some of my favorite restaurants and coffee shops, as well as the river separating the old town from the new. It is also only a few blocks from the main square and the cathedral.

4/10 Poor

Andre

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Não aconselho
Nunca mais volto nesse hotel. Apesar da localização ser muito boa, o hotel deixa a desejar. Não tem água quente na torneira e no banho mescla água quente com água gelada um horror! Café da manhã péssimo. O piso do hotel parece um tabuleiro de madeira, qualquer movimento feito o hotel inteiro ouve. Não tem aquecedecor e quase morremos de frio a noite. Não recomendo. Custo altíssimo para o pouco que oferece.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017

10/10 Excellent

Mónica, Guayaquil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuenca y Hotel Vieja Mansion un paraiso
Excelente servicio.. personal muy amable.. siempre pendiente que el turista este bien servido..

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
El lugar estuvo excelentemente ubicado. Un poco de problema al realzar el check-in. Las habitaciones algo frías. El desayuno estuvo bien.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomiendo este hotel
Bastante bien