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Mansión Alcázar Boutique Hotel

4.0 star property

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Photo gallery for Mansión Alcázar Boutique Hotel

Experience the grandeur of a classic, multi-level space with ornate chandeliers, lush greenery, and high ceilings with exposed beams.
Creator video
Stunning formal entrance to a beautifully landscaped garden.
Relax in a stylish room with a comfortable sofa, wooden wardrobe, and large window offering a view of the outside.
Cozy retreat with two single beds, a seating area, and a large window.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Calle Bolivar 12-55 Y Tarqui, Cuenca, Azuay, 010104
  • New Cathedral of Cuenca
    ‪3 min walk‬
  • Calderon Park
    ‪3 min walk‬
  • Río Tomebamba & Calle Larga
    ‪12 min walk‬
  • Cuenca (CUE-Mariscal Lamar)
    ‪5 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, premium bedding, in-room safe, individually decorated

Standard Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level | 1 bedroom, premium bedding, in-room safe, individually decorated

Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

  • 688 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed | 1 bedroom, premium bedding, in-room safe, individually decorated

Superior Double Room, 1 King Bed

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | 1 bedroom, premium bedding, in-room safe, individually decorated

Standard Double Room, 1 Queen Bed

8.0 out of 10
Very good
(2 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | 1 bedroom, premium bedding, in-room safe, individually decorated

Standard Double Room, 1 Double Bed

9.6 out of 10
Exceptional
(8 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | 1 bedroom, premium bedding, in-room safe, individually decorated

Superior Twin Room, 2 Twin Beds

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Traditional Suite, 1 King Bed

Traditional Suite, 1 King Bed | 1 bedroom, premium bedding, in-room safe, individually decorated

Traditional Suite, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • 427 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Exclusive Suite, Multiple Beds, Kitchen, Executive Level

Exclusive Suite, Multiple Beds, Kitchen, Executive Level | 1 bedroom, premium bedding, in-room safe, individually decorated

Exclusive Suite, Multiple Beds, Kitchen, Executive Level

  • 689 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

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About this property

Mansión Alcázar Boutique Hotel

4-star hotel in Downtown Cuenca
This smoke-free hotel features a full-service spa, a restaurant, and a bar/lounge. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, a sauna, a 24-hour business center, and a coffee shop/cafe are onsite.
Mansión Alcázar Boutique Hotel offers 19 accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. Beds feature premium bedding. 46-inch LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Cuenca hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
Mansión Alcázar Boutique Hotel features a full-service spa and a sauna. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and 12 meeting rooms. This business-friendly hotel also offers spa services, a library, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Mansión Alcázar Boutique Hotel is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 7 AM and 10 AM.
CASA ALONSO - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • CASA ALONSO

Things to do

  • Full-service spa
  • Library
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room full-sized refrigerator/freezer
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • 24-hour business center
  • 452 square feet of conference space
  • Computer station

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Built in 2001
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 46-inch LED TV with satellite channels

Food and drink

  • Free bottled water
  • Full-sized refrigerator/freezer
  • Limited room service

More

  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 40.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 13 per person (one-way)
  • Rollaway bed fee: USD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel
Mansión Alcázar Boutique Cuenca
Mansión Alcázar Boutique
Mansion Alcazar Cuenca
Mansion Alcazar Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel
Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel Cuenca

Mansión Alcázar Boutique Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 249 out of 294 reviews
Rating 8 - Good. 25 out of 294 reviews
Rating 6 - Okay. 8 out of 294 reviews
Rating 4 - Poor. 5 out of 294 reviews
Rating 2 - Terrible. 7 out of 294 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rajesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property to stay at Cuenca. Veronica, Nina and all serving staff were just exemplary
Stayed 2 nights in Apr 2025

10/10 Excellent

JAIME

Liked: Staff & service, amenities, property conditions & facilities
Very impressed by this beautiful hotel and its services. Every little detail was takenint9 account.
Stayed 1 night in Mar 2025

10/10 Excellent

Juan andres

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Muy buen servicio, la habitación impecable
Stayed 1 night in Mar 2025

10/10 Excellent

Karen

Stayed 5 nights in Mar 2025

10/10 Excellent

DANA

Stayed 4 nights in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
outstanding service. Lovely rooms. Delicious breakfast.
Stayed 3 nights in Jan 2025

10/10 Excellent

Rosa Maria, New York City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to spend a few days in Cuenca.
Stayed 5 nights in Feb 2025

10/10 Excellent

MARIA JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, comida, atención. Solo se debería ajustar el precio de transfer tomando en cuanto el valor real de taxis, de resto todo perfecto
Stayed 2 nights in Feb 2025

10/10 Excellent

Christian, Mount Kisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service, magic place. Immaculate garden and very classy restaurant.
Stayed 2 nights in Feb 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

William, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Riki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Great location and beautiful hotel.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Jan 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cuenca’s charming little gem

Lovely Boutique hotel in the centre of Cuenca. Within walking distance off many lovely sightseeing spots. Service was great and staff was so friendly. We had breakfast and parking included in our stay and this was a great perk. Over the weekend they have a lovely buffet breakfast. During the week it is a la cart that is not as wow as the buffet but still very good. The coffee was nice and strong and the ambience you can’t beat. Gardens are so welcoming. The products used in the rooms as shampoo and creams are l’occitane so really high quality. Make sure to spend some time in the common areas where you can enjoy the full beauty of this old historical house.
Front view of hotel
Dining area
Inner courtyard
Stayed 4 nights in Jan 2025

10/10 Excellent

DIDIER

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing, all of them very attentive, the hotel looked very clean, vintage and comfortable.
Stayed 2 nights in Jan 2025

10/10 Excellent

Freddy

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

peder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El Centro Historic Hotel

Just a one night stay to do some holiday shopping.
Stayed 1 night in Dec 2024

10/10 Excellent

Cristobal, quito

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very special place , great hospitality ! The restaurant and food could be better unfortunately we didn't have a good experience in the Bistro Restaurant.
Stayed 4 nights in Dec 2024

10/10 Excellent

yuri, San Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so pretty and clean, the staff is very friendly and the location is perfect
Stayed 1 night in Nov 2024

10/10 Excellent

Cass, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

serena, Altamonte Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot of history. Nice hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Nicholas Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is top tier! Couldn’t ask for anything more they were excellent
Stayed 8 nights in Oct 2024

10/10 Excellent

Jennifer, CERRITOS

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a great location. Outstanding staff who never failed in responding to our requests and needs timely and with pleasure. Jorge was the highlight of our stay with his charm and attention to us - even remembering our names from our first day there. Frank took the lead smoothly when Jorge wasn’t onsite and gave us his best attention in all things. We’ll be back!!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Orlando

Traveled with partner
Liked: Cleanliness
Excelente servicios y muy buena comida
Stayed 3 nights in Sep 2024