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San Rocke House Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for San Rocke House Hotel

Front of property - evening/night
Superior Quadruple Room, Multiple Beds, Connecting Rooms | Premium bedding, soundproofing, iron/ironing board, free WiFi
Reception
View from property
Reception

Reviews

8.2 out of 10

Very good

Popular amenities

  • Parking included
    Parking included
  • Room service
    Room service
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping

Explore the area

Map
Calle del Farol y Avenida 12 de Abril, Cuenca, 010102
  • University of Cuenca's Orchid Garden
    4 min walk
  • Museum of Modern Art
    5 min walk
  • San Sebastian Plaza
    5 min walk
  • Cuenca (CUE-Mariscal Lamar)
    8 min drive

Room options

View all photos for Superior Quadruple Room, Multiple Beds, Connecting Rooms

Superior Quadruple Room, Multiple Beds, Connecting Rooms | Premium bedding, soundproofing, iron/ironing board, free WiFi

Superior Quadruple Room, Multiple Beds, Connecting Rooms

  • 452 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Large Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | Premium bedding, soundproofing, iron/ironing board, free WiFi

Deluxe Double Room, 1 King Bed

  • 279 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Balcony

Superior Room, Balcony | Premium bedding, soundproofing, iron/ironing board, free WiFi

Superior Room, Balcony

  • 322 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

Club Twin Room | Premium bedding, soundproofing, iron/ironing board, free WiFi

Club Twin Room

  • 279 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Family Quadruple Room, Terrace

Family Quadruple Room, Terrace | Premium bedding, soundproofing, iron/ironing board, free WiFi

Family Quadruple Room, Terrace

  • 376 sq ft
  • Sleeps 4
  • 2 King Beds

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About this property

San Rocke House Hotel

3-star hotel in Downtown Cuenca
This hotel features a snack bar/deli, a coffee shop/cafe, and a microwave in a common area. Free English breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a refrigerator in a common area, concierge services, and laundry facilities.
San Rocke House Hotel offers 12 accommodations with complimentary bottled water and complimentary toiletries. Beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

The hotel offers a coffee shop/cafe and a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Cuenca hotel also offers a terrace, gift shops/newsstands, and tour/ticket assistance. Complimentary uncovered self parking is available on site.

San Rocke House Hotel has designated areas for smoking.

A complimentary English breakfast is served each morning between 7:30 AM and 10 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Onsite parking options include a garage

Food and drink

  • Free English breakfast available daily 7:30 AM to 10:00 AM
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Hardwood flooring in room
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • Banquet hall
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Connecting rooms available
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive smart lock details

Renovations and closures

The property is closed between October 8 and October 10.

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 12 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 12 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

San Rocke House Hotel Cuenca
San Rocke House Hotel
San Rocke House Cuenca
San Rocke House
San Rocke House Hotel Hotel
San Rocke House Hotel Cuenca
San Rocke House Hotel Hotel Cuenca

San Rocke House Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 15 out of 33 reviews" "
Rating 8 - Good. 12 out of 33 reviews" "
Rating 6 - Okay. 2 out of 33 reviews" "
Rating 4 - Poor. 2 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

mark

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Safe, clean
So quiet, clean, nice inside. For the money well worth it
Stayed 2 nights in Feb 2024

8/10 Good

Edson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Robert

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Jennifer

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE PROPERTY DIDNT HAVE OUR RESERVATION. We had already talked twice with the hotel confirming that our reservation was made successfully. But when we got there, they didn’t provide any solution or alternative even though it was really late at night. We had to call several hotels and knock on their doors until we found someone to take us in.
Stayed 1 night in Jul 2021

8/10 Good

A, Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great area, cute hotel, big breakfast. Our room was pretty loud at night due to street noise, so not great if you’re a light sleeper. The main thing that stops me from giving it a perfect review is that we had no internet in our room. However, I’d stay there again but just ask for a quieter, better connected room.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely done restoration of a historic building near the city center and restaurants.
Stayed 3 nights in Jul 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Adventure
Great time. The hotel is beautiful and the staff are extremely helpful and courteous. The hotel is well located close to Old Town and all the major parts of the city. Public transportation is just a block away. The breakfast was delicious. The Wi-Fi was reliable and fast.

10/10 Excellent

Tatiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho la atención perfecta
Stayed 1 night in Aug 2023

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

PEIYING

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

PEIYING

Stayed 1 night in May 2023

2/10 Terrible

Yandri

Stayed 1 night in Mar 2023

8/10 Good

DIANA ALEJANDRA

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Nayret

Stayed 1 night in Sep 2022

4/10 Poor

Daniel

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Alojamiento para mochileros.
Ofrecen muy poco para el costo de la habitación, es un hotel de mochileros y lo hacen pasar como un buen hotel, la atención es pésima, excepto por Oscar que fue muy atento, los demás fueron inoperantes. El lavadero siempre estuvo tapado y nadie lo resolvió, el desayuno es muy mínimo, no variado y toman media hora en servirlo. El parque o es a 2 cuadras.
Stayed 2 nights in Sep 2022

8/10 Good

Lemuel Ruben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

8/10 Good

Ricardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención de primera de sus host, tranquilo, limpio, buen servicio, un hotel familiar y quienes no les gusta el bullicio, el internet si deben mejorar la conectividad. Personal muy buena onda..
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable pero se escuchaba todo lo que hacían en el comedor y cocina. El precio estuvo bien
Stayed 3 nights in Jul 2022

10/10 Excellent

Victor

Stayed 1 night in Apr 2022

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2019

8/10 Good

Victor, Loja

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bueno y central, los desayunos muy malos y poca variedad
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, cómodo y limpio. Cerca del centro de Cuenca y a lugares comerciales
Stayed 2 nights in Jan 2019

4/10 Poor

Edisson Stiven

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Muy normal y poco confortable
Las fotografías muestran otra realidad. Se siente mucho ruido, el desayuno es monotono. Hay poca privacidad, por lo menos debería haber un blackout para las ventanas. En general muy costoso para lo que ofrece. El internet es lo peor
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel eccellente, ottimo rapporto qualità prezzo
Hotel eccellente, ottimo rapporto qualità prezzo, a due passi dal centro e dall'Università di Cuenca, in una zona silenziosa a due passi dal Rio Tomebamba. E' la terza volta che ci vengo e mi sono trovato sempre benissimo. Unica pecca è l'assenza di un armadio adeguato per disporre il vestiario, ma il problema è sicuramente superabile.
Stayed 10 nights in Aug 2018

8/10 Good

maria del carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no es un lugar para parejas, pero si para ir de negocios o solo
Stayed 2 nights in Jul 2018