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Hotel Santiago de Compostella Suites

3.5 star property

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Photo gallery for Hotel Santiago de Compostella Suites

Restaurant
Exterior
Exterior
Front of property
Double Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
The current price is $74
Jul 13 - Jul 14

Explore the area

View in a map
Avenida de las Américas 29-147, y Gran Colombia, Cuenca
  • Place, Mall del Rio
    ‪8 min drive‬
  • Place, Museum of Metals
    ‪10 min drive‬
  • Place, Mirador de Turi
    ‪10 min drive‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪23 min drive‬

Room options

View all photos for Double Room

Double Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Double Room

  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Queen Room

Queen Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Queen Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Quadruple Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Quadruple Room

  • 1033 sq ft
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds
  • Free WiFi

View all photos for Suite

Suite | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite

  • 689 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Traditional Triple Room

Traditional Triple Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Traditional Triple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Luxury Suite

Luxury Suite | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Luxury Suite

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About this property

Hotel Santiago de Compostella Suites

3.5-star Cuenca hotel close to Mall del Rio
Along with a full-service spa, this hotel has a restaurant and a fitness center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.
Hotel Santiago de Compostella Suites offers 25 accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. The spa is open daily.
Hotel Santiago de Compostella Suites features a full-service spa and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a business center and meeting rooms. This Beaux Arts hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Hotel Santiago de Compostella Suites has designated areas for smoking.

A complimentary continental breakfast is served each morning between 7:30 AM and 10 AM.
Rua Restaurant - Onsite delicatessen.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Rua Restaurant

Things to do

  • Full-service spa
  • Gym

Family friendly

  • Laundry facilities
  • Living room
  • Refrigerator on request
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No elevator
  • Raised toilet seat

More

  • 2 buildings
  • 3 floors
  • Beaux Arts architecture
  • Built in 2016
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator on request

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Living room
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet (varies based on length of stay)
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 10 per room (one way)
  • Pet fee: USD 15 per pet (varies based on length of stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Santiago Compostella Hotel Cuenca
Santiago Compostella Cuenca
Santiago de Compostella
Santiago De Compostella Suites
Hotel Santiago de Compostella Suites Hotel
Hotel Santiago de Compostella Suites Cuenca
Hotel Santiago de Compostella Suites Hotel Cuenca

Hotel Santiago de Compostella Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 21 out of 50 reviews
Rating 8 - Good. 14 out of 50 reviews
Rating 6 - Okay. 4 out of 50 reviews
Rating 4 - Poor. 8 out of 50 reviews
Rating 2 - Terrible. 3 out of 50 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and safe, clean.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible stay!

The hotel was amazing! Just a beautiful stay. I stayed with my fiancé in the delux suite and it was so worth it! Jacuzzi was incredible! Service was excellent. Didn't really like the breakfast offered but everyone's option is different on that! Overall 5 star stay in Cuenca Ecuador
Stayed 1 night in Jun 2017
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant experience
Stayed 3 nights in Sep 2024
Verified

6/10 Okay

Zdzislaw

Liked: Cleanliness
There was no hot water in the room and noisy at night because very busy street next to the hotel.Room was clean and service ok.Restaurant next to the hotel not very good.Good thing supermarket was almost across the street from the hotel.
Stayed 5 nights in Feb 2023
Verified

4/10 Poor

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Okay

This hotel is nice enough and the bed was comfortable. The room was on the front facing a busy street-noisy. I was assured that I had a room "on this floor" but I had to climb many steps to get to it. Breakfast was down two levels which I could not manage. My pet was accommodated but I did pay extra - which was fine.
Stayed 2 nights in Sep 2025
Verified

4/10 Poor

Daniela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia, muy ruidoso, sin luz natural en algunas de sus habitaciones, sin secadora o accesorios de aseo, desayuno malo con poca variedad y pan de molde.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Israel

Liked: Staff & service, property conditions & facilities, room comfort
Fue bueno pero por momentos me cambiaban los precios, una recepcionista me vendia mas economica y otra mas costoso
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Karime

Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio y limpio , si volvería .
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Jorge

Liked: Staff & service
Disliked: Property conditions & facilities
Ubicación buena, pero junto a una avenida transitada por cuanto se escuchan bocinas. Falta de mantenimiento en las instalaciones, una cajonera se fue al piso, la colcha vieja.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Su tranquilidad
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Su tranquilidad
Stayed 1 night in Jun 2022
Verified

6/10 Okay

Juan

Liked: Cleanliness
Disliked: Amenities
Staff walking on noisy floor all night long.
Stayed 1 night in Feb 2022
Verified

4/10 Poor

roberto

Disliked: Staff & service, property conditions & facilities, room comfort

no amerita la relación precio/calidad

La verdad no es un buen hotel. La relación precio/calidad no amerita. Las camas pequeñas almohadas incómodas. La señal WIFI NUNCA valió. El hotel tiene 3 pisos y no hay ascensor siendo Cuenca una ciudad de altura, no es amigable para personas mayores o con discapacidad. El desayuno más que básico. Le pongo 4/10 al hotel. No volvería.
Stayed 2 nights in Nov 2021
Verified

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia
Stayed 1 night in Feb 2020
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in disrepair and falling apart. Mole on the walls, electricity cables hanging out, furniture was damaged, garbage outside looked like it had been there for days, exercise room was flooded, wood room flooring warped and missing. Restaurant on property closed and tables and chairs out in the hallway. Expedia should remove this property from its listings.
Stayed 8 nights in Jan 2020
Verified

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel. The room is completely dirty and moisture with no air conditioning or heat. No elevator, Dirty blankets and bathrooms. Food has no taste, had to reserved another room from a different hotel; despite that, the hotel manager refuse to give my money back for the no day stay in the dirty hotel.
Stayed 6 nights in Nov 2019
Verified

8/10 Good

David

Liked: Cleanliness, staff & service
Location is great. No heather. The weather was cold (low 50’s).
Stayed 6 nights in Aug 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo tranquilo, algo de mantenimiento y todo sería perfecto
Stayed 1 night in Jul 2019
Verified

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bien, pero problemas en el abastecimiento de comida para el desayuno.
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Mayra Davila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel limpio, el administrador y el personal muy amable, el lugar es nuevo, las habitaciones modernas y lindas
Stayed 3 nights in May 2019
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
No me gusto el lugar los asientos del sofa eran viejo cuartiados en el baño no habia ni papel, la ducha se cayo la puerta que lo sostenia
Stayed 1 night in May 2019
Verified

10/10 Excellent

Maria jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

Un lugar excelente muy cómodo y muy buena atencion
Stayed 1 night in Feb 2019
Verified

6/10 Okay

Miguel

Liked: Cleanliness, staff & service, room comfort

Un hotel acorde

El hotel es acorde al precio que se paga, lo único desagradable fue que me asignaron una habitación que queda al lado de la recepción y las paredes no tienen aislamiento acústico, no pudimos descansar con tranquilidad por el constante sonido del teléfono y de la gente transitando por el área.
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las habitaciones comodas y limpias
Stayed 1 night in Feb 2019
Verified

4/10 Poor

Carmen

Liked: Cleanliness, room comfort
Disliked: Staff & service
MI HABITACION MUY RUIDOSA SE SENTIA Y OIA LA ENTRADA DE TODOS LOS HUESPEDES DE MADRUGADA Y MUY TEMPRANO EN LA MAÑANA LAS CONVERSACIONES Y RISAS DE LA RECEPCIONISTA CON OTROS EMPLEADOS . LAMENTABLEMENTE NO PUDE DORMIR LA PRIMERA NOCHE Y TUVE QUE PEDIR CAMBIO DE HABITACION. EL DESAYUNO ES HORRIBLE, EL PAN GUARDADO Y DURO, EL JUGO CON DEMASIADA AZUCAR Y LOS HUEVOS FRIOS. LA VERDAD NO FUE LA MEJOR EXPERIENCIA NO RECOMENDARIA NI VOLVERIA AL HOTEL, PESE A QUE LOS EMPLEADOS FUERON MUY AMABLES. LA TELEVISION DE MI SEGUNDA HABITACION NO TENIA EL CONTROL DE TV POR LO QUE NO SE PODIA BAJAR EL VOLUMEN QUE ESTABA MUY ALTO.
Stayed 2 nights in Feb 2019