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Hotel El Castillo

2.0 star property

Choose dates to view prices

Photo gallery for Hotel El Castillo

Luxury Room, Balcony, Courtyard View | Courtyard view
Arcade
Deluxe Room, Multiple Beds, Smoking, Garden View | Down comforters, free WiFi
Superior Suite, City View | Terrace/patio
Deluxe Room, Multiple Beds, Smoking, Garden View | Courtyard view

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • 24/7 front desk
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

Map
carretera cuernavaca tepoztlán av. José, 39, Cuernavaca, MOR, 62300
  • La Paloma de la Paz
    ‪7 min drive‬
  • University of the State of Morelos
    ‪8 min drive‬
  • AVERANDA
    ‪9 min drive‬
  • Cuernavaca, Morelos (CVJ-General Mariano Matamoros)
    ‪38 min drive‬

Room options

View all photos for Romantic Room, Courtyard View

Romantic Room, Courtyard View | Down comforters, free WiFi

Romantic Room, Courtyard View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, City View

Superior Suite, City View | Down comforters, free WiFi

Superior Suite, City View

  • City view
  • Sleeps 7
  • 1 King Bed and 2 King Sofa Beds

View all photos for Luxury Room, Balcony, Courtyard View

Luxury Room, Balcony, Courtyard View | Down comforters, free WiFi

Luxury Room, Balcony, Courtyard View

  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Down comforters, free WiFi

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Double Room

Family Double Room | Down comforters, free WiFi

Family Double Room

  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Room, Multiple Beds, Smoking, Garden View

Deluxe Room, Multiple Beds, Smoking, Garden View | Down comforters, free WiFi

Deluxe Room, Multiple Beds, Smoking, Garden View

  • 438 sq ft
  • Sleeps 7
  • 1 King Bed, 1 King Sofa Bed and 1 Queen Bed

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About this property

Hotel El Castillo

Cuernavaca hotel with indoor pool
An indoor pool, laundry facilities, and a 24-hour front desk are available at this hotel. Free WiFi in public areas and free self parking are also provided. Housekeeping is available on request.
Hotel El Castillo offers 17 accommodations with complimentary bottled water and portable fans. Beds feature down comforters. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.
Hotel El Castillo features an indoor pool and laundry facilities. Public areas are equipped with complimentary wireless Internet access. Onsite self parking is complimentary.

Hotel El Castillo has designated areas for smoking.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking options include a garage

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Portable fan

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Heated pool maintenance fee: MXN 100 per stay
  • Laundry fee: MXN 100

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Pool access available from 9:30 AM to 9:00 PM

Property is also known as

Hotel El Castillo Hotel
Hotel El Castillo Cuernavaca
Hotel El Castillo Hotel Cuernavaca

Hotel El Castillo Reviews

Reviews

6.0
Rating 10 - Excellent. 9 out of 32 reviews
Rating 8 - Good. 4 out of 32 reviews
Rating 6 - Okay. 6 out of 32 reviews
Rating 4 - Poor. 3 out of 32 reviews
Rating 2 - Terrible. 10 out of 32 reviews

6.8/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Allan Gilberto

Liked: Property conditions & facilities
Aceptable a secas
Stayed 1 night in Aug 2024

2/10 Terrible

Penny

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No me gustó para nada que pongan que es un hotel, y lo pinten bonito, cuando no es así Al llegar vimos que era un motel y de muy mala calidad
Stayed 1 night in Oct 2024

10/10 Excellent

Ricardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar y tranquilo
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Ricardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es limpio y agradable Siempre que vengo encuentro cucarachas pero al menos están muertas, se ve que fumigan bien De ahí en fuera un excelente lugar
Stayed 1 night in Oct 2024

2/10 Terrible

Elizabeth

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mal
Stayed 1 night in Oct 2024

8/10 Good

Isis Mireya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En lo general todo estuvo bien lo único malo es que no había agua caliente en la regadera ya que solo tienen un calentador solar pequeño y creo que es importante ponerlo en la descripción del hotel ya que si , está nublado pues no va a aber agua caliente también les falta poner más atención en la limpieza de las habitaciones..
Stayed 1 night in Sep 2024

10/10 Excellent

Israel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo las almohadas un poco sucias pero no las cambiaron
Stayed 2 nights in Sep 2024

10/10 Excellent

Ricardo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio del personal y el hotel es muy bonito Las habitaciones son muy amplias
Stayed 1 night in Aug 2024

10/10 Excellent

SANDRA GABRIELA

Muy buen lugar
Stayed 2 nights in Aug 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonita habitación
Stayed 1 night in Aug 2024

2/10 Terrible

JOSE JESUS BRAY

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Para empezar no tenían agendada mi reservación que el costo es de 481 , lle y esa mala noticia y me combraron750.00 porque dijo la encargada que si no se lo cobraban a ella y no me dieron factura ni agua había para tomar en el cuarto no hay aire acondicionado ni abanicomuy terrible
Stayed 1 night in Aug 2024

8/10 Good

Nico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es muy tranquilo los alrededores son bonitos pero tuve resulta que me ofrecieron algo diferente a lo que me dieron y tuve que pagar Mas para que que me dieran un cuarto más y aun asiA1ljcll así uno así un granded grande{
Stayed 2 nights in Aug 2024

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar es bonito
Stayed 1 night in Jul 2024

2/10 Terrible

Rosalba

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Parecía que estaba hospedado en la cárcel, se escuchó parejas teniendo sexo pareciera que la estaban matando fue una noche horrible
Stayed 1 night in Jul 2024

4/10 Poor

Hipolito

Stayed 1 night in Jul 2024

6/10 Okay

angel rodrigo

Traveled with family
Es un lugar tranquilo pero si lo tienen descuidado por ejemplo la fuente principal, el área de la alberca parece literal bodega, no hay ni agua, jabón ni papel higiénico en el baño. No hay agua caliente en la regadera en la mañana, no cuentan con botes de basura en la habitación. Permiten huéspedes ruidosos y con música fuerte toda la noche.
Stayed 1 night in Jul 2024

8/10 Good

Yessenia Jazmin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien solo que les hace falta aire acondicionado
Stayed 1 night in Jul 2024

10/10 Excellent

Reyna Veronica, México

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2024

4/10 Poor

Luis Angel

Traveled with family
Disliked: Cleanliness, amenities
Estaba sucia el baño estaba sucio el papel ya estaba usado , en todo momento hubo mucho ruido de las personas que llegaban en la madrugada gritando
Stayed 1 night in Jun 2024

2/10 Terrible

Jarit

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pero que un hotel de paso barato!!!!
Pésimo lugar desde la primer atención que dan, los empleados solo saben cobrar y dar la llave. La habitación 4 la entregaron sucia sin barrer ni trapear, el wc tapado, no hubo agua caliente, pelos en el piso y el la cama con la sobrecama manchada sin lavar. Reporté todo cuando salí y regresé y solo cambiaron la sobrecama!!! La TV no estaba contada al cable , le faltaba un cable HDMI. Pesimo lugar, hay lugares de paso con mejor servicio por 300$!!!!!
Stayed 1 night in Jun 2024

6/10 Okay

Cristina

Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
En general está bien, pero el servicio es como de hotel de paso. No tienen restaurante.
Stayed 1 night in Jun 2024

2/10 Terrible

Hiram

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones están en muy mal estado, la limpieza es superficial tienen mobiliario viejo y maltratado, el colchón estaba viejo y con hendiduras, no pudimos dormir bien durante la noche. El espacio de la alberca está muy sucio y descuidado, la alberca estaba sucia y el chapoteadero parecía tener hongos. Tuvimos que salirnos un día antes de terminar nuestro hospedaje por la incomodidad del hotel.
Stayed 2 nights in Jun 2024