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Emperador Plaza

3.0 star property

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Photo gallery for Emperador Plaza

Balcony
Interior
Reception
Premium bedding, down comforters, Select Comfort beds, in-room safe
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Room service
  • Breakfast included
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

Map
Santa Catalina Ancha 377, Cusco, Cusco, 084
  • Santa Catalina Convent
    ‪2 min walk‬
  • Twelve Angled Stone
    ‪2 min walk‬
  • Cusco Cathedral
    ‪2 min walk‬
  • Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪15 min drive‬

Room options

View all photos for Triple Room

Triple Room | Premium bedding, down comforters, Select Comfort beds, in-room safe

Triple Room

  • 409 sq ft
  • City view
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Superior Twin Room, 1 Bedroom

Superior Twin Room, 1 Bedroom | Premium bedding, down comforters, Select Comfort beds, in-room safe

Superior Twin Room, 1 Bedroom

  • 237 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Double Room, 1 Queen Bed

Comfort Double Room, 1 Queen Bed | Premium bedding, down comforters, Select Comfort beds, in-room safe

Comfort Double Room, 1 Queen Bed

  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Premium bedding, down comforters, Select Comfort beds, in-room safe

Single Room

  • 194 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Single Room Standard

Premium bedding, down comforters, Select Comfort beds, in-room safe

Single Room Standard

  • Sleeps 1

View all photos for Triple Room Standard

Premium bedding, down comforters, Select Comfort beds, in-room safe

Triple Room Standard

  • Sleeps 3

View all photos for Double Room Standard

Premium bedding, down comforters, Select Comfort beds, in-room safe

Double Room Standard

  • Sleeps 2

View all photos for Twin Room Standard

Premium bedding, down comforters, Select Comfort beds, in-room safe

Twin Room Standard

  • Sleeps 2

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About this property

Emperador Plaza

3-star Cusco hotel, connected to a shopping center in Cusco Historic Center
A restaurant, a rooftop terrace, and self parking are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, 24-hour room service, a business center, and dry cleaning are onsite.
Emperador Plaza offers 26 accommodations with safes and hair dryers. Rooms open to patios. Accommodations offer separate sitting areas. Select Comfort beds feature down comforters and premium bedding. Accommodations at this 3-star hotel have kitchens with separate dining areas. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cusco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Refrigerators and irons/ironing boards can be requested. Housekeeping is provided daily.

The hotel offers a restaurant. Guests can enjoy a complimentary breakfast each morning. Wired and wireless Internet access is complimentary. This 3-star property offers access to a business center and meeting rooms. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. This Art Deco hotel also offers a rooftop terrace, tour/ticket assistance, and complimentary newspapers in the lobby. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Emperador Plaza has designated areas for smoking.

Guests are offered a complimentary buffet breakfast each morning.
Emperador Plaza has a restaurant on site.
24-hour room service is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Uncovered self parking on site (PEN 25 per day)
  • Limited onsite parking (max 4 spaces per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • A restaurant

Family friendly

  • Crib (surcharge)
  • In-room kitchen
  • Laundry facilities
  • Living room
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Built in 1997
  • Designated smoking areas

Room amenities

Bedroom

  • Crib (surcharge)
  • Down comforter
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch TV with premium channels

Food and drink

  • 24-hour room service
  • Kitchen
  • Refrigerator on request
  • Separate dining area

More

  • Desk
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 10:30 AM; Check-in end time: 9:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 9:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PEN 25.0 per day
Cribs (infant beds) are available for PEN 12.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: PEN 20.00 per vehicle (one-way)
  • Uncovered self parking fee: PEN 25 per day
  • Crib (infant bed) fee: PEN 12.0 per day
  • Rollaway bed fee: PEN 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Property Registration Number 20523026331

We should mention

Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
No pets and no service animals are allowed at this property

Property is also known as

Emperador Plaza
Emperador Plaza Cusco
Emperador Plaza Hotel
Emperador Plaza Hotel Cusco
Plaza Emperador
Emperador Plaza Hotel
Emperador Plaza Cusco
Emperador Plaza Hotel Cusco

Emperador Plaza Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 61 reviews
Rating 8 - Good. 22 out of 61 reviews
Rating 6 - Okay. 11 out of 61 reviews
Rating 4 - Poor. 7 out of 61 reviews
Rating 2 - Terrible. 2 out of 61 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Thomas

Liked: Cleanliness
Disliked: Staff & service, amenities
Great location. Basic room with large bathroom and good WiFi
Stayed 2 nights in Jun 2024

10/10 Excellent

Anacarla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location
Stayed 4 nights in Mar 2024

8/10 Good

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities
It is close to everything
Stayed 6 nights in Nov 2023

10/10 Excellent

Ramsey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. We arrived at 730am even though our check in was at 1030. They let us in right away since we didn’t sleep all night from our flights. Great and friendly staff that is a clock from the city center!
Stayed 1 night in Mar 2023

10/10 Excellent

Polyana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
Would not stay here
Very loud. Extremely cold room, heater didn’t work, no extra blankets or pillows available. No elevator. Light fixture had shattered and bulb was flickering dangerously. No shampoo or soap. Desk staff not very helpful. Nobody was available when we wanted to check out at 6:15 am, the main door was locked and gated, so we had to let ourselves out of a side door with an unlocked dead bolt hanging off it and hoped for the best. The only positive thing this place was the location. Hotels.com might want to reconsider including this in its listings.
Stayed 1 night in Jul 2022

10/10 Excellent

leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay. Staff most helpful , especially Miss. Griselda. She is simply wonderful. Breakfast limited and same from one day to the next, but adequate.
Stayed 3 nights in Jun 2022

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
We encountered a problem getting to Machu Picchu. The staff provided us excellent service when we were time crunched. Thank you!
Stayed 4 nights in Mar 2020

8/10 Good

Atle, Reno, Nevada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice. I would come back for another stay.
Stayed 2 nights in Nov 2019

10/10 Excellent

gurdeep, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable luxury
I was really ill in Cusco I needed comfort and a good price, this hotel was perfect it was cosy and there was a heater, breakfast was nice and staff are lovely. I am a backpacker so I mix hostels with hotels, this was just the home comfort I needed.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2018

8/10 Good

Ludwing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Good place and clean.
Stayed 1 night in Oct 2018

2/10 Terrible

Nafees

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotels.com
They did not give me a room . They said it’s hotels.com fault. I have it in writing from them. It’ was weather and had to struggle for 2-3 hours as your customer care when contacted were not of help . Your customer care number promised to get back in 4 minutes. After waiting for 30 minutes I tried to call again hotels.com but automated machine informed me that your services are closed. The weather in Cusco was very bad and with all luggage I had to struggle for few hours before a local agency found a room in a very expensive hotel. Your this performance gave a lot of mental, physical and monatory torture
Stayed 1 night in Oct 2018

2/10 Terrible

Luis , California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Room was never serviced during our stay. Owner was extremely rude. Breakfast was horrible. Very noisy room.

8/10 Good

javier

Liked: Cleanliness, staff & service, room comfort

8/10 Good

armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Eduardo, Lima

Liked: Cleanliness, staff & service, room comfort
Nice hotel if you search for a good price
Nice place if you only need a room to sleep. Some stuff at room didnt work. Hairdryer, energy power

4/10 Poor

diane w , princeton nj

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but basic hostal type accommodation
Very disappointing accomodations in a great location. Rooms heated with small space heaters that do not work well. Rooms small and basic, no drawers to unpack, no hot water (warm at best). Front desk never relayed messages left from tour companies regarding pick up times.. Anyone who thinks this is more than a 2 star property must think a motel 6 is a luxury 5 star property..

10/10 Excellent

Amanda , Baltimore, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Hotel was in a great location. Rooms were small but nice, just very cold. We stayed there on two separate occasions and the first room had no heater. The second room was much nicer and had a small heater.. Maybe because we were return customer? Included breakfast was good. Staff helpful for the most part. Would stay there again!

8/10 Good

Don, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable with an Excellent Location
Booked 3 nights & again for 1 after our trek to Machu Picchu. Good basic rooms that met all our needs. Price was excellent for the location - 5 min walk to Plaza de Armas, convenience store & laundry just next door & one of the best restaurants (Cicciolina) in Cuzco just around the corner. Maria at the front desk was extremely helpful & immediately resolved any issues. Breakfast was a basic buffet with a good quantity of selections. Did have hot water - just had to let it run for a while! Definitely would book this hotel again.

4/10 Poor

Roy, Virginia

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel was not what I expected.
The hotel was not reflected well in their ad. Room was small, bathroom smaller. The day we were to go to Machu Pichu, we had to wake up at 4am. We were surprised with no water. They did get the water back on 20 minutes before leaving. No shower that day! The staff did bring us 2 bottles of water to clean and brush our teeth, however when we checked out, they charged us for the 2 bottles of water? The only thing modern in the hotel is the front glass doors! The staff was very helpful. No I would not recommend, however I guess you get what you pay for. It was cheaper. Location was great...

6/10 Okay

Verified traveler

Disliked: Staff & service
OK hotel, close to main plaza
We stayed at this hotel for one night. ++Positive: Close to the main plaza. Breakfast is good. Rooms are large and clean. --Negative: Had asked for a room with a double bed, and was given a room with 3 single beds. According to the staff, there is a heater in each room, my room did not have a one. When I went down to ask about it, they told me to check again because it was hidden in a corner; it was never found. The sink in the bathroom had a leak.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service