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Union Hotel Cusco

3.5 star property

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Photo gallery for Union Hotel Cusco

Terrace/patio
Reception
Restaurant
Front of property
1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

Map
Calle Union 189, Cusco, Cusco, 8002
  • San Pedro Market
    ‪2 min walk‬
  • Plaza de Armas
    ‪8 min walk‬
  • Cusco Cathedral
    ‪10 min walk‬
  • Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪7 min drive‬

Room options

View all photos for Traditional Quadruple Room

Traditional Quadruple Room | 1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Traditional Quadruple Room

8.6 out of 10
Excellent
(4 reviews)
  • 344 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Classic Twin Room

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Classic Twin Room

9.6 out of 10
Exceptional
(5 reviews)
  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Traditional Twin Room

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Traditional Twin Room

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Traditional Double Room

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Traditional Double Room

10.0 out of 10
Exceptional
(5 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Classic Double Room

9.4 out of 10
Exceptional
(10 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Triple Room, 3 Twin Beds

Traditional Triple Room, 3 Twin Beds | 1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Traditional Triple Room, 3 Twin Beds

9.8 out of 10
Exceptional
(6 reviews)
  • 301 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Economy Double Room

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Economy Double Room

9.0 out of 10
Wonderful
(14 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

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4.8 out of 5, Exceptional, (1002)
$220 nightly
The price is $220 total
All taxes and fees included in total
Sonesta Hotel Cusco

About this property

Union Hotel Cusco

3.5-star hotel in Cusco Historic Center
Coffee/tea in a common area, laundry facilities, and a 24-hour front desk are available at this hotel. Free breakfast (local cuisine), free WiFi in public areas, and free airport pick-up are also provided. Additionally, an arcade/game room, tour/ticket assistance, and a garden are onsite.
Union Hotel Cusco offers 43 accommodations with hair dryers and complimentary toiletries. Accommodations offer separate sitting areas. 40-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. A shuttle from the airport to the hotel is complimentary to guests (available on request). This Colonial hotel also offers a terrace, an arcade/game room, and tour/ticket assistance.

Union Hotel Cusco has designated areas for smoking.

A complimentary local cuisine breakfast is served each morning between 6:00 AM and 9:00 AM.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free airport pick-up shuttle from 6:00 AM to 10:30 PM at scheduled times and on request

Food and drink

  • Free local cuisine breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Arcade/game room

Family friendly

  • Arcade/game room
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator
  • Well-lit path to entrance

More

  • 2 buildings
  • 3 floors
  • Built in 2015
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Room service
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Property Registration Number 20526897839

We should mention

This property does not have elevators
Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not permitted at this property

Property is also known as

Esplendor Hotel Cusco
Esplendor Cusco
Esplendor Hotel
Esplendor
Union Hotel Cusco Hotel
Union Hotel Cusco Cusco
Union Hotel Cusco Hotel Cusco

Union Hotel Cusco Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 653 out of 977 reviews
Rating 8 - Good. 219 out of 977 reviews
Rating 6 - Okay. 60 out of 977 reviews
Rating 4 - Poor. 29 out of 977 reviews
Rating 2 - Terrible. 16 out of 977 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Marian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb breakfast
Stayed 4 nights in Apr 2025

10/10 Excellent

Robert, San Pedro Sula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and ready to jump for any emergency related or anything really that we needed.
Stayed 5 nights in Mar 2025

8/10 Good

claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was well located and was pretty. The food and service was great but unfortunately my room had a window to the street and was very noisy at night.
Stayed 3 nights in Apr 2025

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, went above and beyond to make our family feel good and welcome there. (Kuddos to Shakira, she was great) Property was very clean and neat. Walkable and great location
Stayed 2 nights in Apr 2025

10/10 Excellent

Amelia, Hampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Marina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Amelia, Hampton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel. Clean, comfortable. Friendly staff. Good location within easy walk of plaza armada and other sites. The room was decorated nicely and on the first day I received a treat box of chocolate and goodies. Lots of activities and live music. Excellent breakfast buffet. I would definitely go back there. I highly recommend it to others.
Stayed 2 nights in Mar 2025

10/10 Excellent

Abraham

Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Room comfort

Picturesque hotel with some things to improve

Staff was very polite and nice, breakfast was very good. There is some entertainment so that was appreciated, like cooking classes and music at night for free. However, given the drought, the water service is not 24 hrs, internet service is intermittent, and there is no ventilation in the rooms. Depending on your room, there is a lot of noise given the location of the hotel facing a busy street, this was our case and it was difficult to sleep. But it is very picturesque and location is centric.
Stayed 5 nights in Mar 2025

10/10 Excellent

Glen, Downey

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is quite nice and located near important sites
Stayed 1 night in Mar 2025

8/10 Good

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very charming. Great food. They were having water issues and I had no water from 11:00 pm - 3:00 am but they provided bottles of water. There was also repair work going on which made it loud during the day.
Stayed 1 night in Mar 2025

10/10 Excellent

Mary, Reno

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very busy hotel in beautiful building. Great cooked to order bkft. Music in restaurant nightly, with tasty menu. Enjoyed our stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Stephani, Oklahoma City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here!
Stayed 2 nights in Mar 2025

8/10 Good

Reece

Liked: Cleanliness, staff & service, property conditions & facilities
The best part was breakfast.
Stayed 2 nights in Jan 2025

2/10 Terrible

Gagik

Stayed 3 nights in Mar 2025

10/10 Excellent

Kenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a amazing stay in this hotel, restaurant, staff and location were great, the only issue towels were old and while I was drying my self one tear and they them charge me for it , when all the towels were in really bad condition , I think it just crime to replace them
Stayed 5 nights in Mar 2025

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to main square and market. Nice amenities and friendly staff. Delicious breakfast!
Stayed 2 nights in Mar 2025

4/10 Poor

Gary

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Web site amenities were not available. Disappointing.
Stayed 2 nights in Mar 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint hotel option with delicious food, kind and friendly staff, with open patio in center with great evening live music from 6:30-8:30. Highly recommend.
Stayed 2 nights in Mar 2025

2/10 Terrible

Shauna

Traveled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
There was mold in my room, ceiling was leaking when raining , dirty bed sheets. Would stay at a different hotel next time.
Stayed 2 nights in Mar 2025

8/10 Good

JOSWE

Traveled with family and small children
Liked: Cleanliness, staff & service
A real Jewel in the center of the old town
Stayed 1 night in Dec 2024

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! The room was spectacular with a very cool shower. We received a box of chocolates. The staff were great. Loved the courtyard with live music. The only downsides were the WiFi was poor in our room, and the traffic driving by was noisy.
Stayed 2 nights in Feb 2025

10/10 Excellent

brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

6/10 Okay

Joana

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

Poor Service Desk Skills

Good location, terrible service. Airport transfer was initially offered, however we didn’t need it for our arrival. When requesting for our departure, we were told it was inbound only. The service desk representatives were not friendly either upon check in, or during check out, when very early in the morning (5am, not yet light out), we were told to move out the door. Thankfully our Uber driver was extremely punctual and up just in time.
Stayed 1 night in Mar 2025