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Fallen Angel

Property class: 4.5

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Photo gallery for Fallen Angel

An outdoor dining area with a table set for two, surrounded by a garden and historic buildings in the background.
A spa room with a bathtub, candles, a stack of towels, and two champagne flutes on a table.
A courtyard with a bench, a building with a blue-lit entrance, and a tree.
A room with a large winged sculpture, a mural, and various decorative items.
A cozy lounge area with plush, patterned seating, a decorative winged figure, and a stone wall backdrop.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Business services

Explore the area

View in a map
Plazoleta Nazarenas 221, Cusco, Cusco, 8002
  • Place, Cusco Cathedral
    ‪1 min walk‬
  • Place, Plaza de Armas
    ‪2 min walk‬
  • Place, Twelve Angled Stone
    ‪2 min walk‬
  • Airport, Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪13 min drive‬

Room options

View all photos for Double Room

A room with a wooden floor, a desk with a patterned tablecloth, a chair, a vase with branches, a framed painting, and a ceiling fan.

Double Room

  • City view
  • 463 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Suite

A spacious living area with a wooden floor, a sofa, a dining table, and a kitchen in the background.

Suite

  • 753 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

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About this property

Fallen Angel

4.5-star hotel in Cusco Historic Center
A restaurant, a fitness center, and a bar/lounge are available at this hotel. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a business center, concierge services, and dry cleaning.
Fallen Angel offers 5 accommodations with minibars and safes. These individually decorated and furnished accommodations have separate dining areas. Memory foam beds feature down comforters and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. In-room massages, hypo-allergenic bedding, and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a business center and limo/town car service. This luxury hotel also offers a fitness center, a library, and a terrace. For a surcharge, the property provides a roundtrip airport shuttle and a shopping center shuttle. Complimentary self parking is available on site.

Fallen Angel has designated areas for smoking.

A complimentary continental breakfast is served each morning between 7 AM and 10 AM. A complimentary manager's reception is offered each day.
Fallen Angel - This restaurant specializes in Fusion cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking; reservations required
  • Offsite parking; reservations required
  • Roundtrip airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Fallen Angel

Things to do

  • Gym
  • Library

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Built in 1617
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead

Entertainment

  • Flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Separate dining area

More

  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 11 PM

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at up to 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
Property Registration Number 10238337688

We should mention

This property does not have elevators
Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Fallen Angel Cusco
Fallen Angel Hotel
Fallen Angel Hotel Cusco
Fallen Angel Hotel
Fallen Angel Cusco
Fallen Angel Hotel Cusco

Fallen Angel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 47 out of 66 reviews
Rating 8 - Good. 9 out of 66 reviews
Rating 6 - Okay. 7 out of 66 reviews
Rating 4 - Poor. 3 out of 66 reviews
Rating 2 - Terrible. 0 out of 66 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED this crazy, eclectic, unique place. Victor was awesome, very helpful and spoke excellent English. He gave us tips on how to make the most of our shopping time. The breakfast was amazing!
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Mike&Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What in incredible fun and interesting place to stay. Victor treated us so well and was such a gracious host on so many levels. The staff was easy to work with, the food was incredible. The other comments about water pressure are accurate, but the staff was upfront about them when we first arrived so we were able to plan around it. The staff made arrangements to pick us up at the airport and drop us off at the end of our stay. They held our luggage while we trekked for 5 days and we’re one of the most serviceable and accommodating hotel staff we have ever dealt with. Excellent service. Thanks Victor for all you did to help make our 20th wedding anniversary an incredible one!
Stayed 2 nights in Jun 2019
Verified review

10/10 Excellent

richardandjohn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous place to stay. Great staff, terrific location, very close to city square and other areas of interest. rooms are simply amazing, but the showers are a bit crap.
Stayed 1 night in Oct 2018
Verified review

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived to find that there was a water issue in the suite. (No hot water at certain times of the day and no water pressure at others.) the manager, I believe, did not seem to grasp (or care) that this was an issue. However, the problem was resolved by the next day and Cesar provided us with the most wonderful breakfasts we could imagine and he was a delight to talk to. We also received wonderful service from Carlo. Thank you - we can’t wait to go back!
Stayed 4 nights in Sep 2018
Verified review

10/10 Excellent

Linda

Excelente

Excelente! El hotel está precioso, muy particular y diferente. La habitación amarilla está hermosa y muy cómoda con un balcón que da a la plaza con una vista preciosa. El personal muy atento y amable en todo momento. La comida deliciosa. Altamente recomendado!
Stayed 4 nights in Aug 2018
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Unique hotel with interesting artwork through out. Breakfast and dinner are more than excellent. Service is amazing. I’d return without hesitation.
Verified review

4/10 Poor

ludo

Disliked: Staff & service, property conditions & facilities, room comfort

Great restaurant, terrible hotel

On arrival you are wooed by the excentric nature of the decorations of the property, ( the owner had a large collection of kitch artworks which he used to decorate both restaurant and hotel) . It works in the restaurant, which has also excellent food, it fails miserably in the the hotel rooms. Especially as the staff have no concept whatsoever of running house keeping or making rooms workable Heating in rooms are non existing or extremely dangerous ( open oil fires WITH no ventilation) average room temperature 5 degrees Celsius at night), Shower mixers were broken Down, broken 1950’s fridge ( great for decoration but useless as an appliance) Most dangerous for guests are the stairs leading to the bedrooms, which literally a death trap (uneven stair risers on a winding stairs, which would be in most countries illegal). Expedia should check their liability in promoting this place as a hotel!!!
Stayed 4 nights in Jan 2018
Verified review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Hotel

Stayed at the Fallen Angel for two nights before heading off to do the Inca trail and one night after the trek. Fantastic location at the heart of Cusco, incredible property with interesting, unique rooms and great restaurant and bar. Best of all was the service - incredible staff who looked after us so well and made our stay unforgettable.
Stayed 1 night in Nov 2017
Verified review

6/10 Okay

HELTON R MENDES LEAL

Liked: Cleanliness, room comfort

Não atendeu a expectativa!

O hotel está muito bem localizado e o quarto é bem confortável, mas não atende bem quanto aos serviços. Na noite que dormimos no hotel, teve música alta até muito tarde e tivemos que reclamar. Uma atmosfera de hostel descolado, muito barulhento e com poucas formalidades. O staff não é muito atencioso e um pouco confuso. Não atendeu a nossa expectativa.
Stayed 1 night in Nov 2017
Verified review

10/10 Excellent

Jorge Humbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen hotel , diferente , mucho arte y servicio

Muy bien, buen servicio, creativo , comodo
Stayed 1 night in Aug 2017
Verified review

10/10 Excellent

Brooks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderfully quirky hotel with amazing staff

My wife and I spent a total of 6 nights at Fallen Angel during our Peru honeymoon, and we loved the place. Before we even arrived, they became the first hotel that's ever proactively messaged me on Expedia - asking if we needed anything, such as coordinating transportation to the hotel. We spent five nights in the yellow room, which had a loft and a balcony, then went for a 5-day trek, and then spent one night in the red room. Both rooms had wonderfully quirky and interesting art and furniture pieces, most of which have something to do with Peruvian traditional or colonial life. Uniquely, Fallen Angel also puts a lot of effort into making their bathrooms unique and interesting as well. What stood out most with Fallen Angel for us, though, was their staff. The hotel has four rooms, and is otherwise a restaurant. All of their restaurant staff can work with hotel patrons, so while there's not really a reception desk, there are always staff around to help with anything you need. All spoke good English, and they helped us with arranging tours, taxis, 4am boxed breakfasts, and helped us work around some major protests that were going on at the time (and blocking roads in the city). They are happy treating the rooms as essentially extra restaurant tables, and serve all their food and drinks to the rooms. Breakfasts were delicious and served to the room at times that we requested. Overall, we'd very highly recommend Fallen Angel, particularly for couples.
Stayed 1 night in Jul 2017
Verified review

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super Funky Art Hotel- can't wait to come back!

The coolest, most funky awesome hotel I have ever stayed at anywhere in the world, and I have been traveling abroad for the last 17 years. Hotel owners are artist and designers and have brought to fruition a full eclectic vibe, right down each item on the delicious menu. I have told just about everyone I know about this place. It is an impressive sight and the rooms are as comfortable as they are beautiful.
Stayed 1 night in Jul 2017
Verified review

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An amazingly unique hotel that must be revisited!

This is an amazing place and not like any hotel I have ever stayed at before. There is no front desk and its completely different from chain or 'fancy' hotels. We were greeted with a huge welcoming drink, had dinner and breakfast in our funky room and thoroughly enjoyed it. If you want a standard Hilton experience, do not come here. But if you want to be impressed in a new place with excellent food, amazing people and a one-of-a-kind hotel in an impressive city, this is the place for you.
Stayed 1 night in Jun 2017
Verified review

8/10 Good

Avi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel close to the center,staff make it home

Staying 6 night says all ,enjoying the hotel and places nearby
Verified review

6/10 Okay

Natasha

Liked: Staff & service
Disliked: Room comfort

Attentive Staff but Questionable Guest Rooms

I stayed at Fallen Angel from May 9-12, 2017. The hotel/restaurant is centrally located, a mere 2-3 blocks from the main square (plaza de las armas). The staff at Fallen Angel is attentive. The decor and ambiance of the hotel is super artsy. I found the room to be uncomfortable as the bathroom was composed of glass walls and some flimsy white curtains so there was no real privacy, in addition, the level of cleanliness was questionable. The kicker came on our last night when we returned from a full day tour and found no running water. When we asked the manager, she told us the whole city of Cusco shut down their water. We went out to do some shopping hoping the water would turn back on and asked around. Turns out the Cusco did have running water and the staff lied to us. The hotel offered us a complimentary dinner, which was great, but it did not make up for the fact that we could not shower or flush the toilet. The staff brought us buckets of water for the night and we felt filthy and generally unhappy since this is a 4-5 star hotel without running water and the staff blatantly lied to us! I asked for a refund which I was denied. My advice to travelers is to eat in the Fallen Angel Restaurant but skip the drama, shell out an extra $200 and stay at the JW Marriott down the street if you are truly looking for the experience of a 4-5 star hotel.
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service

Pretty but not functional

Beautiful rooms, visually pleasing. However there is a smell of mold and the music they play in the restaurant is quite loud. I had some problems with the showers. Ran out hot water. Ran out of water one night mid shower. Was covered in soap and shampoo until the next day when the water came back. The staff are very accommodating and kind. But for the price I expect more.
Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel! Great service- Veronica was fantastic. The breakfast was wonderful.
Verified review

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo

Hotel muito confortável, excelente ducha, quarto grande, lençóis limpos e bom café da manhã. Cumpriu perfeitamente com a proposta de ser o quarto para uma noite de descanso antes de subirmos para Machu Picchu.
Verified review

6/10 Okay

Leonardo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Experiência ruim

Não há recepção no hotel e quando chegamos não tinha ninguém para nos receber. O Quarto Azul q ficamos nas 2 primeira noites é horrível. O banheiro fede demais, algo insuportável. A banheira é no meio do quarto, sem nenhum conforto. Durante a madrugada a caixa do sanitário estourou e acordamos com água por todo o quarto. No dia seguinte passamos para o Quarto Rosa, muito confortável e agradável (outro nível) mas, quando fui tomar banho, a água acabou e só pude tomar o banho na manhã seguinte. Enfim, foi uma experiência infeliz. Tem funcionários muito solícitos, bom café da manhã mas, só isso não basta!
Verified review

10/10 Excellent

lucyt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

best hotel i have ever stayed in

the most beautiful hotel i have ever stayed in, I loved every minute and the room was amazing. The staff could not have been more helpful. Will 100% return.
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good service and location!

We loved our stay in Cusco, it was wonderful! The staff at Fallen Angel was amazing and so welcoming...they were very helpful in booking our transportation, they even had a breakfast to go ready for us as we left for an early tour. The beds were so comfortable, we would definitely come back!
Verified review

10/10 Excellent

Leonardo F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel interesante en concepto

excelente desayuno. Muy buena atención. El baño interno, no es muy cómodo.
Verified review

6/10 Okay

Verified traveler

Disliked: Staff & service

Hotel no parece hotel

No es agradable entrar por un restaurant a tu hotel.
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Insolite et bon

Un endroit insolite et inattendu en plein cœur de Cuzco. Tout est bien !!! Mention particulière pour la deco "délirante", le service et l'accueil .
Verified review

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen hotel y la decoración impresionante

Una muy buena opción para descansar mientras recorres Cusco. La ubicación y el personal hacen aún más amena la estadía