2/10 Terrible
Brian
Apr 18, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had no records of my reservation. When I arrived at 8:30pm, the front desk said all rooms were booked and I would be unable to stay the night despite physically showing my Expedia reservation on my phone. Instead, they told me they were having ongoing problems with Expedia would be unable to room me for the night. When I asked how long they had this problem (because I booked weeks in advance), they stated this was an ongoing issue with Expedia and indicated that they have not attempted to resolved it. Additionally, they did not help me find alternative accommodations and I had to independently locate and walk 3 hotels on my own to find a last minute rooming situation. I would strongly not recommend booking with this hotel due to their prolonged technological issues and poor resolution strategies. I am now seeing previous reviews that this has happened in the past but I didn’t think this would happen to me. Good luck if you book with this hotel.
Brian
Stayed 1 night in Apr 2025