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Illa Hotel

3.0 star property

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Photo gallery for Illa Hotel

Restaurant
Building design
Reception
Bar (on property)
Triple Room | Premium bedding, in-room safe, individually decorated

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

Map
Calle Carmen Alto 166, Barrio de San Blás, Cusco, 8003
  • Plaza San Blas
    ‪1 min walk‬
  • San Blas Church
    ‪1 min walk‬
  • Twelve Angled Stone
    ‪3 min walk‬
  • Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪16 min drive‬

Room options

View all photos for Twin Room

Premium bedding, in-room safe, individually decorated

Twin Room

  • 183 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Junior Suite

Junior Suite | View from room

Junior Suite

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room | Premium bedding, in-room safe, individually decorated

Triple Room

  • 269 sq ft
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Standard Double Room

Premium bedding, in-room safe, individually decorated

Standard Double Room

  • 183 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, in-room safe, individually decorated

Superior Double Room

  • 183 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room

Premium bedding, in-room safe, individually decorated

Single Room

  • 170 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room

Premium bedding, in-room safe, individually decorated

Family Room

  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Sonesta Hotel Cusco

  • Breakfast included
  • Free airport shuttle
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, (1003)
The price is $130
per night
$143 total
includes taxes & fees
Mar 8 - Mar 9
Sonesta Hotel Cusco

About this property

Illa Hotel

3-star hotel in Cusco Historic Center
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Other amenities include a coffee shop/cafe, 24-hour room service, and concierge services.
Illa Hotel offers 25 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 32-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cusco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wired and wireless Internet access.

This business-friendly hotel also offers a terrace, a vending machine, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Illa Hotel is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 6:00 AM and 10:00 AM.
Illa Hotel has a restaurant on site.
24-hour room service is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 floor
  • 2 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service

More

  • Access via exterior corridors
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 5
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Property Registration Number 20602723136

We should mention

This property does not have elevators
Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Illa Hotel Cusco
Illa Hotel
Illa Cusco
Illa Hotel Hotel
Illa Hotel Cusco
Illa Hotel Hotel Cusco

Illa Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 65 out of 101 reviews
Rating 8 - Good. 19 out of 101 reviews
Rating 6 - Okay. 10 out of 101 reviews
Rating 4 - Poor. 2 out of 101 reviews
Rating 2 - Terrible. 5 out of 101 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hsin Yih

Stayed 3 nights in Oct 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Geraldine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Clean
The hotel was located within walking distance of the main attractions in Miraflores. Comfortable and clean. The breakfast was superb, and the staff was very helpful and friendly. I would recommend staying at this hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Nataliya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location. Staff was really helpful. and the breakfast was amazing!
Stayed 2 nights in Aug 2024

4/10 Poor

Ricardo

Traveled with family
I will share the Pros and The Cons. First of all the location of this hotel is good, it’s in an area called San Blas, which is a nice walkable area, and close to the 12 angle stone, and also very walkable to plaza de armas. I also liked that they had free teas available for guest, at all times. The beds were good, they felt comfortable. Reception took care of our luggage when we arrived early. ****Cons- We had a crazy situation. It was 1 am, my family and I were asleep and this man suddenly unlocks our door and comes into our room, I woke up panicking and screaming told him to get out of the room, not knowing what was happening I closed the door on him. I later found out reception made a mistake and gave him a key for my room instead of his, This experience alone ruined my stay. It’s 1am, pitch black, and a stranger walks into your room while you are asleep with your family. I do understand this was a weird situation and it’s probably not a common one, but it ruined it the stay for Me. The day after the incident, I asked reception if they could provide another heater because the wall mounted heater they have doesn’t heat the room very well, it’s still very cold, and they said “we can get you one, but if another rooms needs it we will have to take it away” WTH? Lastly I told them that I had some clothes and souvenirs in my room, that I did NOT need them to clean my room, if they could please just get me new towels and throw out the trashes, They didn’t do it.
Stayed 3 nights in Aug 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Hot water, very clean.
Stayed 4 nights in Aug 2024

6/10 Okay

Joel

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Javier

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities
Many good options in San Blas, some oustanding. Illa is neither. Just an OK stay, no more, no less.
Stayed 1 night in Jul 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location.
Stayed 4 nights in May 2024

10/10 Excellent

Osama

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and beautiful facility with hummingbirds and smart TV/waterfall showerheads. The most spacious bedroom we had in Cusco and they even provided boxed breakfast for early hikes/excursion and held our luggage after we checked out. Would book again in a heartbeat.
Stayed 2 nights in May 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this hotel for a trip to Cusco.
A very clean and comfortable hotel in a great location in the historic centre of Lima. The decor of the hotel was nice. The staff were pleasant and helpful. On a hill, but that comes with staying in the historical area. Very nicely decorated breakfast restaurant...with the best breakfast in Peru! Everything close by, including a laundrette where you can get your laundry done in the same day. I thoroughly recommend this hotel for a business or tourist trip to Cusco.
Stayed 3 nights in Aug 2023

2/10 Terrible

Paty

Business traveler
Disliked: Staff & service
The property did not honor our booking because they felt the price was too low. When Expedia called they said they couldn´t find the booking . I would definitely NOT BOOK here. BEWARE!!!
Stayed 2 nights in Jul 2023

10/10 Excellent

Hosi

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent place to stay closer to main attractions. Staff is awesome. Helpful Room was clean
Stayed 1 night in Apr 2023

10/10 Excellent

Hosi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel . Staff is excellent and helpful. Room and bathroom clean
Stayed 2 nights in Apr 2023

2/10 Terrible

Vera

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Everything in the room was quite dusty—even inside all drawers. Breakfast was poor. We tried to run the Jacuzzi and dark mold-like chunks of stuff were coming into the water, so we could not use it the first night. Next day, someone came to clean and fix the Jacuzzi and we were told it was fixed. We had the same issue on day 2. We reported the problem again and everything repeated. Third day, there was someone else at the reception desk, who did not know about the issue. The person at the reception told us to use the room next door to take a shower (???? not sure why, we had a problem with a Jacuzzi and the other room didn’t have one). We were told the receptionist would talk to the owner about a partial refund, since the jacuzzi did not work. The day of our departure, we talked to the same woman and she said again she was going to follow up with the owner. (According the the research we did on the issue, it typically happens when jacuzzi is not used for a long time. During our multiple discussions with the front desk, it became clear that the room is not used very often, which explained both, the Jacuzzi issue and all the dust in the room.) After our return home, we spent 4 months tryin to get a partial refund for the jacuzzi not working at all—to no avail.

10/10 Excellent

Ludovit

Liked: Staff & service, amenities, property conditions & facilities

2/10 Terrible

daniel

Stayed 3 nights in Nov 2022

8/10 Good

Yevheniia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This a nice hotel but they are not changing towels and they wet all the time because it’s cold inside. And the pillows covers were dirty.
Stayed 3 nights in Sep 2022

10/10 Excellent

Kevin, Grand Junction

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is AWESOME!
Stayed 4 nights in Dec 2021

10/10 Excellent

gevashia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our favorite hotel of the four we booked during the trip to Lima, Cusco, and ollantaytambo. Very good staff, friendly, clean big room and bathroom, good location near shopping, laundry, and pharmacy. 24hr front desk helped out with any questions.
Stayed 2 nights in Oct 2021

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

JAMES

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Illa is good place to stay in Cusco
Our hotel and stay was very good. Hotel offered pick up service at Cusco airport. Location was very good in city to walk to interesting sites. Staff were nice and helpful. Nice breakfast in the morning. We recommend hotel.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful amenities, the only thing is that some rooms are kind of noisy, you can hear people with their lugagges and also noise from the next room.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Self serve Coca leaf “Mate de coca” SIPER!
The people from the hotel were very friendly and helpful. Our room was confortable with heater and hot water. The breakfast buffet is pretty good and tasty. The mate de Coca really helped us with the altitude and it’s nice to have it on each floor!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The location is perfect and we love the look and decor of the hotel. The food in the restaurant was really good, and the staff is super friendly.
Stayed 1 night in Jul 2019