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JW Marriott El Convento Cusco

5.0 star property

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Restaurant
Restaurant
Room, 1 King Bed, Non Smoking, Courtyard View (Terrace) | 1 bedroom, memory foam beds, in-room safe, desk
Reception
Suite, 1 King Bed, Non Smoking, Mountain View | Living room | 49-inch LCD TV with cable channels, TV, iPod dock

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Room service
$368
Oct 24 - Oct 25

Explore the area

View in a map
Esquina De La Calle Ruinas 432, y San Agustin, Cusco, Cusco, 8002
  • Plaza de Armas
    ‪3 min walk‬
  • Cusco Cathedral
    ‪3 min walk‬
  • San Pedro Market
    ‪13 min walk‬
  • Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking (No View)

Room, 2 Double Beds, Non Smoking (No View) | 1 bedroom, memory foam beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking (No View)

9.2 out of 10
Wonderful
(9 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Mountain View

Suite, 1 King Bed, Non Smoking, Mountain View | Living area | 49-inch LCD TV with cable channels, TV, iPod dock

Suite, 1 King Bed, Non Smoking, Mountain View

  • 700 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

1 bedroom, memory foam beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking

9.2 out of 10
Wonderful
(13 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Room, 2 Double Beds, Non Smoking

1 bedroom, memory foam beds, in-room safe, desk

Family Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Courtyard View (Terrace)

Room, 1 King Bed, Non Smoking, Courtyard View (Terrace) | 1 bedroom, memory foam beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, Courtyard View (Terrace)

10.0 out of 10
Exceptional
(12 reviews)
  • 334 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (No View)

Room, 1 King Bed, Non Smoking (No View) | 1 bedroom, memory foam beds, in-room safe, desk

Room, 1 King Bed, Non Smoking (No View)

9.0 out of 10
Wonderful
(8 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | 1 bedroom, memory foam beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(29 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Non Smoking

Luxury Suite, 1 King Bed, Non Smoking | 1 bedroom, memory foam beds, in-room safe, desk

Luxury Suite, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 700 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

JW Marriott El Convento Cusco

5-star hotel in Cusco Historic Center
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Full breakfast is free. Other amenities include a bar/lounge, a sauna, and massage/treatment rooms. Housekeeping is available on request.
JW Marriott El Convento Cusco offers 153 accommodations with iPod docking stations and safes. Beds feature memory foam mattresses. 49-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a sauna.
The onsite spa has 2 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, JW Marriott El Convento Cusco features an indoor pool and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning.

This 5-star property offers access to a business center, meeting rooms, and limo/town car service. This luxury hotel also offers a library, multilingual staff, and gift shops/newsstands.

JW Marriott El Convento Cusco is a smoke-free property.

A complimentary full breakfast is served each morning between 6:00 AM and 10:00 AM.
Qespi Bar - Onsite bar.
Qespi Restaurant - This restaurant specializes in Peruvian cuisine and serves dinner only. Open daily.
Late night fare is available from room service (during limited hours).

Awards and affiliations

JW Marriott El Convento Cusco is listed in the 2021 Travel + Leisure 500.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)

Parking and transportation

  • No onsite parking available
  • Limo/town car service

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Qespi Bar
  • Qespi Restaurant

Things to do

  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 6 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The room rate includes breakfast for up to to 2 guests. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 41 per accommodation, per night
  • Service fee: USD 10 per night
  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 00 per stay (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 20334766714

We should mention

Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

JW Marriott Cusco
JW Marriott Hotel Cusco
JW Marriott El Convento Cusco Hotel
JW Marriott El Convento Hotel
JW Marriott El Convento Cusco
JW Marriott El Convento
JW Marriott El Convento Cusco Hotel
JW Marriott El Convento Cusco Cusco
JW Marriott El Convento Cusco Hotel Cusco

JW Marriott El Convento Cusco Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 887 out of 1009 reviews
Rating 8 - Good. 74 out of 1009 reviews
Rating 6 - Okay. 29 out of 1009 reviews
Rating 4 - Poor. 6 out of 1009 reviews
Rating 2 - Terrible. 13 out of 1009 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sindi

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We truly enjoyed our stay at this hotel. It was the best hotel of our multi city trip to Peru. No complaints. From the tea available to you as soon as you walk in to the delicious breakfast/lunch/dinner at the restaurant. On top of that, it such a beautiful hotel that feels so grand inside. They also go above and beyond to make sure you experience everything Cusco has to offer. They even had little Panchita (alpaca) there for you to take pictures with!
Stayed 2 nights in Jun 2025

10/10 Excellent

Omara

Stayed 4 nights in May 2025

10/10 Excellent

M

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Karina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful and the service is excellent. Breakfast has many fresh options. The location could not be better . A 5 minute walk to Plaza de Armas and many restaurants and shops.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ximena

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location and service, highly recommended
Stayed 2 nights in May 2025

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice & good people
Stayed 3 nights in Jun 2025

10/10 Excellent

Odessa

Stayed 2 nights in Jun 2025

8/10 Good

Erica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely time here. The only recommendation is staff could be more informative and friendly. Mostly in reception.
Stayed 6 nights in May 2025

10/10 Excellent

Albert, San Pedro

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay
Stayed 4 nights in Jun 2025

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 1 night in Jun 2025

10/10 Excellent

LUIS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

Luke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at this beautiful hotel. They offered free yoga and other fun activities while staying there. We took the tour to learn more about the history of the hotel. The location was also perfect.
Stayed 1 night in Jun 2025

10/10 Excellent

Isabel

Traveled with family
Liked: Cleanliness
The hotel is beautiful. It’s located in a renovated convent in a wonderful location close to Plaza De Armas. Everybody was extremely courteous and professional. From Victor and George at the reception to everybody at the restaurant. Breakfast is delicious and the restaurant was fantastic
Stayed 1 night in Jun 2025

10/10 Excellent

Sophie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful property- Would recommend to everyone
Stayed 3 nights in May 2025

10/10 Excellent

Sophie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Such a convenient location. GREAT staff
Stayed 1 night in May 2025

10/10 Excellent

Karen, Walnut Creek

Stayed 1 night in May 2025

10/10 Excellent

Karen, Walnut Creek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The JW Marriott Cusco was incredible! The staff were beyond hospitable and made us feel so welcome. The hotel is clean, quiet, safe, and beautifully designed. The restaurant food was outstanding, and the spa was one of the best I’ve experienced. Their activities were fun and well-organized, and they were always happy to accommodate special requests. The location is perfect—walkable, close to shops and attractions, and easy access to the airport. A truly unforgettable stay!
Stayed 1 night in May 2025

6/10 Okay

Shonaugh

Traveled with partner
Liked: Cleanliness
Great location, polite people. Food was good.
Stayed 5 nights in May 2025

10/10 Excellent

Andreea

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location great food friendly staff clean quiet perfect for couples
Stayed 4 nights in May 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with helpful staff and relaxing spa facilities.
Stayed 2 nights in May 2025

10/10 Excellent

Pedro W

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, good staff. Close stores for shopping.
Stayed 4 nights in May 2025

6/10 Okay

Renato, Morcote

Liked: Cleanliness
I had a room without a window
Stayed 2 nights in May 2025

10/10 Excellent

carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone in this place was outstanding! Staff were friendly and very efficient. They will accommodate any special request with promptness and kindness. Special shout out to Paloma at the front desk. The spa was relaxing and clean. Breakfast buffet was delicious offering a large variety of local and international options. The building used to be a colonial convent build upon the foundations of an Inca building. The result is impressive, charming and unique. They offer several complimentary activities for guests. Recommend the two we did; a tour of the hotel (35 min) which is available every evening, explaining the history and architecture of the building and the pisco sour class, which was fun. The location is perfect, walking distance from main shopping and dinning places in Cuzco. Will definitely return.
Stayed 2 nights in May 2025

10/10 Excellent

carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was outstanding. From the check-in process to pretty much any accommodations we needed during our short stay, the staff was up to the task promptly with courtesy and kindness. Special shout out to Paloma at the front desk. Highly recommend doing the “Monk tour” of the property (daily at 600) which highlights the architecture and history of the building though out the years, as well as the pisco sour class at the bar. Breakfast (included) was exceptional in quality and variety. Will definitely return when back in Cuzco.
Stayed 1 night in May 2025

10/10 Excellent

CARINA, Houston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location, the property, the staff and the breakfast. My only complaint was the lobby's temperature, which was freezing almost all the time. The rooms decoration is a little dated, too heavy in terms of fabrics and rugs.
Stayed 4 nights in May 2025