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Novotel Cusco

4.0 star property

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Photo gallery for Novotel Cusco

LCD TV
Terrace/patio
Exterior
Business center
Minibar, in-room safe, desk, iron/ironing board

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Bar
  • Room service

Explore the area

Map
San Augustin 239 Esquina, Cusco, Cusco, 0
  • Cusco Cathedral
    ‪2 min walk‬
  • Plaza de Armas
    ‪4 min walk‬
  • San Pedro Market
    ‪12 min walk‬
  • Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪15 min drive‬

Room options

Family Duplex, 1 Queen Bed (Colonial)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Minibar, in-room safe, desk, iron/ironing board

Standard Room, 2 Twin Beds

  • City view
  • 178 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed

  • City view
  • 176 sq ft
  • Sleeps 4
  • 1 Double Bed

Room, 1 Double Bed (Colonial)

  • Sleeps 1
  • 1 Double Bed

View all photos for Habitación Colonial Matrimonial

Habitación Colonial Matrimonial | Minibar, in-room safe, desk, iron/ironing board

Habitación Colonial Matrimonial

  • City view
  • 229 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 2 Twin Beds (Colonial)

Room, 2 Twin Beds (Colonial) | Minibar, in-room safe, desk, iron/ironing board

Room, 2 Twin Beds (Colonial)

  • Sleeps 2
  • 2 Twin Beds

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Sonesta Hotel Cusco

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The price is $284
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$312 total
May 16 - May 17
Sonesta Hotel Cusco

About this property

Novotel Cusco

4-star hotel in Cusco Historic Center
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and coffee/tea in a common area. Housekeeping is available on request.
Novotel Cusco offers 99 accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers.

This Cusco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms.

Wireless Internet access is complimentary. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Novotel Cusco is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 5:00 AM and 9:30 AM and on weekends between 5:00 AM and 10:00 AM.
La Cave - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 5:00 AM to 9:30 AM on weekdays and 5:00 AM to 10:00 AM on weekends; PEN 60.20 for adults and PEN 35 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Cave

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 100% renewable energy
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PEN 50 per pet, per day
Welcoming dogs only
1 total (up to 26 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately PEN 60.20 for adults and PEN 35 for children
  • Airport shuttle fee: PEN 50 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: PEN 50 per pet, per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number 20422841653

We should mention

Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cusco Novotel
Novotel Cusco
Novotel Hotel Cusco
Accor Cusco
Novotel Cusco Hotel Cusco
Novotel Cusco Hotel
Novotel Cusco Hotel
Novotel Cusco Cusco
Novotel Cusco Hotel Cusco

Novotel Cusco Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 713 out of 1000 reviews
Rating 8 - Good. 208 out of 1000 reviews
Rating 6 - Okay. 45 out of 1000 reviews
Rating 4 - Poor. 21 out of 1000 reviews
Rating 2 - Terrible. 13 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kerry-Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Monica

Service was amazing!
Stayed 1 night in Jan 2025

10/10 Excellent

Arnoldo, San Jose

Stayed 1 night in Jan 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The service stands out

I want to start by mentioning the service-my favorite thing about Hotel Novotel. The staff is very attentive and goes out of their way to help. And they do it very quickly and with a smile. The lobby is beautiful and historic. A lively place to hand out and drink mate which is provided nearly 24 hrs per day. The rooms are fairly basic but large. I had a king room. It had a large desk, refrigerator and coffee/tea bar. The bathroom was nice and had great water pressure, lots of hot water and thick towels. The bed was very comfortable for me. I like a firm mattress which it had. I know some reviewers have complained about noise but I found it very quiet. My room was at the back of the hotel. I didn’t have an opportunity to try the spa or the restaurant so I cannot give any information about that. All in all, I highly recommended Hotel Novotel. It’s a great value!
Stayed 3 nights in Jan 2025

10/10 Excellent

Jamileh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel, lovely staff

I spent three nights at Novotel Cusco, and it was an amazing experience. The rooms were spacious, clean, and comfortable. The staff provided excellent service, and the breakfast offered a wide variety of choices.
Stayed 1 night in Jan 2025

10/10 Excellent

allan

Liked: Cleanliness, staff & service, property conditions & facilities
Location. Staff. Value for money all great.
Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Stayed 2 nights in Jan 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean!
Stayed 1 night in Dec 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Nadine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and convenient
Stayed 3 nights in Dec 2024

10/10 Excellent

Mariana

Traveled with family
Liked: Cleanliness, amenities
Muy lindo lugar y la amabilidad del personal del hotel es fantástica.
Stayed 4 nights in Dec 2024

8/10 Good

Siu Hang

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The first room we got, it smell like the sewer pipe, I was trying to stay the first two nights but the third day morning I had to ask the hotel to switch to another room and fortunate they were able to switch. Also the first room didn’t has enough outlet where I found very inconvenient.
Stayed 5 nights in Dec 2024

10/10 Excellent

Dahiana, brooklyn

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 1 night in Nov 2024

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Noami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Dec 2024

10/10 Excellent

ibanne

Liked: Staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel in Cusco!
Stayed 2 nights in Nov 2024

4/10 Poor

afraz

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room and bathroom was very dated, definitely not even at a 2 star level. Laminate flooring worn and needed replacing. No bathrobes or slipers. When mentioned room status at check in, i was advised i can pay 50$ extra a night and they can try and find a better room! Not impressed.
Stayed 4 nights in Nov 2024

10/10 Excellent

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Nov 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2024

8/10 Good

Jose Carlos

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not even let me know of the vip rewards I had available for my stay I had to ask, and when I tried using the credit for the mini bar waters during check out they said that I could not use it for this items
Stayed 7 nights in Nov 2024

10/10 Excellent

Sadhana, Orchard lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Novotel in Cusco and had an exceptional experience. The check-in process was quick and easy, and the front desk staff was incredibly welcoming and friendly. A special shoutout to Marco at the front desk, who went above and beyond to make sure we felt at home—he’s warm, attentive, and has a great understanding of guests’ needs. The location of the hotel is fantastic—quiet yet conveniently close to the city square, making it easy to explore Cusco on foot. The rooms were spotless, and the beds were incredibly comfortable, providing a great place to relax after a day of sightseeing. The breakfast buffet offered a wide range of options, making for a perfect start to the day. Overall, I highly recommend Novotel Cusco for anyone looking for comfort, convenience, and exceptional service!
Stayed 1 night in Nov 2024

10/10 Excellent

Sadhana, Orchard lake

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful Stay at Novotel Cusco! Our stay at Hotel Novotel Cusco was fantastic! The location is perfect – right in the heart of the historic center, close to the main square, charming shops, and top restaurants. It was so convenient to explore all that Cusco has to offer. The property itself is spotless and beautifully maintained, with a mix of modern comfort and historical charm. What really made our stay memorable, though, was the incredible staff. They were caring, attentive, and went out of their way to make us feel welcome and comfortable. For anyone visiting Cusco, I highly recommend Novotel – a great location, immaculate property, and a team that truly cares about your experience!
Stayed 1 night in Nov 2024

10/10 Excellent

Tedi, Goleta

Liked: Cleanliness, staff & service, property conditions & facilities
Best staff and accommodatiion, very conveniently located
Stayed 2 nights in Oct 2024