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Novotel Cusco

4.0 star property

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Photo gallery for Novotel Cusco

Exterior
Sports facility
Exterior
Business center
LCD TV

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Bar
  • Room service

Explore the area

Map
San Augustin 239 Esquina, Cusco, Cusco, 0
  • Plaza de Armas
    ‪3 min walk‬
  • Cusco Cathedral
    ‪5 min walk‬
  • San Pedro Market
    ‪13 min walk‬
  • Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪6 min drive‬

Room options

View all photos for Family Duplex, 1 Queen Bed (Colonial)

Family Duplex, 1 Queen Bed (Colonial) | 1 bedroom, minibar, in-room safe, desk

Family Duplex, 1 Queen Bed (Colonial)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Twin Beds

9.2 out of 10
Wonderful
(24 reviews)
  • 178 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(18 reviews)
  • 176 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Colonial)

1 bedroom, minibar, in-room safe, desk

Room, 1 Double Bed (Colonial)

  • Sleeps 1
  • 1 Double Bed

View all photos for Habitación Colonial Matrimonial

1 bedroom, minibar, in-room safe, desk

Habitación Colonial Matrimonial

9.4 out of 10
Exceptional
(6 reviews)
  • 229 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 2 Twin Beds (Colonial)

1 bedroom, minibar, in-room safe, desk

Room, 2 Twin Beds (Colonial)

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Free daily buffet breakfast

Sonesta Hotel Cusco

  • Breakfast included
  • Free airport shuttle
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, (1004)
$219 nightly
The price is $219 total
All taxes and fees included in total
Sonesta Hotel Cusco

About this property

Novotel Cusco

4-star hotel in Cusco Historic Center
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and coffee/tea in a common area. Housekeeping is available on request.
Novotel Cusco offers 99 accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers.

This Cusco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms.

Wireless Internet access is complimentary. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Novotel Cusco is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 5:00 AM and 9:30 AM and on weekends between 5:00 AM and 10:00 AM.
La Cave - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 5:00 AM to 9:30 AM on weekdays and 5:00 AM to 10:00 AM on weekends; PEN 60.20 for adults and PEN 35 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Cave

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 100% renewable energy
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PEN 50 per pet, per day
Welcoming dogs only
1 total (up to 26 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately PEN 60.20 for adults and PEN 35 for children
  • Airport shuttle fee: PEN 50 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: PEN 50 per pet, per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number 20422841653

We should mention

Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cusco Novotel
Novotel Cusco
Novotel Hotel Cusco
Accor Cusco
Novotel Cusco Hotel Cusco
Novotel Cusco Hotel
Novotel Cusco Hotel
Novotel Cusco Cusco
Novotel Cusco Hotel Cusco

Novotel Cusco Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 727 out of 1000 reviews
Rating 8 - Good. 199 out of 1000 reviews
Rating 6 - Okay. 42 out of 1000 reviews
Rating 4 - Poor. 20 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great hotel within walking distance to everything. Staff are great and rooms are comfortable!
Stayed 5 nights in Apr 2025

8/10 Good

Kanwal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the courtyard was beautiful
Stayed 2 nights in Apr 2025

10/10 Excellent

raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Perfect location Staff is very helpful and attentive
Stayed 1 night in Mar 2025

10/10 Excellent

Savitri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Mirella

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

We first got into the Novotel very early in the morning. We were received by this huge patio and colorful seating areas. Our first room had a window that faced the street so we couldn’t open it and our drain didn’t work properly. We informed the management about this and we had already booked another stay in this hotel after our Inca trail hike. We were approached by the manager who apologized and promised a better room and even offered us free breakfast. The breakfast was one of the best we had ever had. Service is impeccable. On our return, we got amazing rooms in the 5th floor with a balcony. The hotel went above and beyond to make our stay very enjoyable and comfortable. The staff at the door and luggage were extremely helpful and friendly. The hotel also has direct access to a spa for massages. I already miss staying at this hotel as it really felt like home. I would definitely recommend this hotel in Cusco
Stayed 1 night in Apr 2025

8/10 Good

Mingjiang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No VIP benefits
Stayed 2 nights in Apr 2025

10/10 Excellent

Curtis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very quiet compared to other places we stayed in Cusco. Had excellent breakfast that was included and also had a great dinner menu. Staff spoke great English and was easy to get settled into Peru
Stayed 3 nights in Mar 2025

10/10 Excellent

Jasmin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in Cusco and very close walk to Plaza de Armas with many dining options close by!
Stayed 2 nights in Apr 2025

10/10 Excellent

Beena Ajitbhai

Traveled with family and small children
Liked: Cleanliness, amenities
Amazing property with great ambience and very helpful staff
Stayed 1 night in Mar 2025

10/10 Excellent

Silvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Beautiful property, great location! ❤️
Stayed 2 nights in Dec 2024

10/10 Excellent

Hanqi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near the arms square, and there are many cafes and restaurants around. The hotel is clean and beautiful.
Stayed 1 night in Mar 2025

10/10 Excellent

Sandy jesus veloz, santo domingo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel. Todo lo prometido está ahi, cerca de todo y el personal muy capacitado, lo recomiendo.
Stayed 4 nights in Apr 2025

10/10 Excellent

Shangjie

Stayed 2 nights in Mar 2025

10/10 Excellent

raul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with amazing staff. Centrally located to everything. Walkable
Stayed 3 nights in Mar 2025

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing. So comfortable
Stayed 1 night in Feb 2025

10/10 Excellent

Jeily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me siento feliz por la buena vacaciones que tuvimos y por el excelente servicio.
Stayed 4 nights in Mar 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

8/10 Good

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel centrally located near historical sites. Staff are courteous and helpful. I traveled solo and felt very safe.
Stayed 7 nights in Mar 2025

10/10 Excellent

AARON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely professional and friendly staff. Excellent restaurant and hotel dining options. Great Spa. Looking forward to returning.
Stayed 1 night in Mar 2025

10/10 Excellent

Odalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel totally recommend
Stayed 2 nights in Mar 2025

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

David, Mahopac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet and classy hotel. The lobby area is very inviting and relaxing. It’s close to Plaza de Almas and close to many shops and food.
Stayed 4 nights in Mar 2025

10/10 Excellent

Elmer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff are wonderful theres a lots of shops close by and really good restaurants near by
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025