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View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, Non Smoking

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, minibar

Family Suite, 1 King Bed, Non Smoking

  • 570 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 2 Double Beds

  • 495 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 King Bed, Non Smoking

  • 495 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, Non Smoking

  • 291 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, minibar

Classic Room, 2 Double Beds, Non Smoking

  • 237 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Presidential Suite, 2 Bedrooms, Non Smoking

Presidential Suite, 2 Bedrooms, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Presidential Suite, 2 Bedrooms, Non Smoking

  • 807 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Multiple Beds, Non Smoking

Deluxe Room, Multiple Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, Multiple Beds, Non Smoking

  • 474 sq ft
  • Sleeps 3
  • 3 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Double Beds, Non Smoking

  • 291 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Classic Room, 1 King Bed, Non Smoking

  • 248 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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Lobby

JW Marriott El Convento Cusco

  • Pool
  • Breakfast included
  • Spa
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4.8 out of 5, Exceptional, (1002)
The price is $297
per night
$368 total
includes taxes & fees
Mar 30 - Mar 31
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About this property

Palacio del Inka, A Luxury Collection Hotel by Marriott

5-star hotel in Cusco Historic Center
Along with a full-service spa, this smoke-free hotel has a restaurant and a fitness center. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.
Palacio del Inka, A Luxury Collection Hotel by Marriott offers 203 accommodations with iPod docking stations and minibars. Pillowtop beds feature down comforters and premium bedding. 32-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This Cusco hotel provides complimentary wired Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
In addition to a full-service spa, Palacio del Inka, A Luxury Collection Hotel by Marriott features a sauna and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink.

Business-related amenities at this 5-star property consist of a business center and a meeting room. Event facilities measuring 3358 square feet (312 square meters) include a conference center. This luxury hotel also offers a terrace, multilingual staff, and gift shops/newsstands. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Palacio del Inka, A Luxury Collection Hotel by Marriott is a smoke-free property.

Inti Raymi Restaurant - This restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Awards and affiliations

Palacio del Inka, A Luxury Collection Hotel by Marriott is listed in the 2021 Travel + Leisure 500.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Inti Raymi Restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Conference center (3,358 square feet of space)
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator (38 inch wide door)
  • Lever door handles
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (30 inches high)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1450
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • iPod dock

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the rate for children age 12 and younger. Breakfast fees apply at the property and vary with type of breakfast selected.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 105.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).
  • Resort fee: USD 38.40 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • In-room bottled water
  • In-room coffee
  • Newspaper
  • Phone calls
  • Spa access

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 15 per person
  • Rollaway bed fee: USD 105.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 20114803228

We should mention

Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Palacio Inka
Palacio del Inka A Luxury Collection Hotel
Palacio Inka Luxury Collection Cusco
Palacio Inka Luxury Collection Hotel Cusco
Palacio del Inka A Luxury Collection Hotel Cusco
Palacio del Inka, A Luxury Collection Hotel by Marriott Hotel
Palacio del Inka, A Luxury Collection Hotel by Marriott Cusco

Palacio del Inka, A Luxury Collection Hotel by Marriott Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 710 out of 861 reviews
Rating 8 - Good. 101 out of 861 reviews
Rating 6 - Okay. 26 out of 861 reviews
Rating 4 - Poor. 16 out of 861 reviews
Rating 2 - Terrible. 8 out of 861 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Igor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and good location
Stayed 2 nights in Dec 2024

10/10 Excellent

Igor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Dec 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay in Cusco area . Everything is walkable ( prepare for high altitude sickness ) and felt very safe even around 9 pm . Great breakfast with lots of Andean dishes . Lots of fun activities to choose from while chilling after a long day . Rooms are very tiny so Pack light
Stayed 4 nights in Oct 2024

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Our stay was amazing ! As soon as you step in the palacio you feel special. You have to stay in this palacio at least once if you are planing to visit Cusco … (Breakfast, Bar food, Cocktaisl and room service another level)
Stayed 3 nights in Dec 2024

6/10 Okay

Nisha

False advertisement
Hotels.com advertises that there is a pool on property, which would make guests assume that they have access to this amenity. Unfortunately, to my surprise we were asked to pay a fee to use their pool. We paid a lot of money to stay at this property and don’t think the cost is justifiable. The rooms are outdated. Only thing I throughly enjoyed was the buffet. Should I return to Cusco, I will stay at a different property.
Stayed 4 nights in Dec 2024

10/10 Excellent

Denisse

Stayed 2 nights in Nov 2024

10/10 Excellent

Laura Ann, Barrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Porfirio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inka Palace Luxury Hotel is the way
From check in to check out service was amazing, def. 5+ stars, the room with a private balcony, the bed, the pillows simply great. the pisco sour at the bar in the top 2 that I have drank around the world. The food great, ceviche corvina, sea bass, arroz caldoso and the camarones chupe 10+. The SPA you will need to have the Inka package, had it before traveling to SDQ a few hours before and totally relaxed. I will stay again. Thank you!
Stayed 5 nights in Nov 2024

10/10 Excellent

W Ross

Traveled with partner
Liked: Property conditions & facilities
The lighting is vey dark
Stayed 6 nights in Nov 2024

10/10 Excellent

Rosangela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!!! Beautiful hotel and wonderful staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Hussain

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, especially the history of the hotel. Everyone at the hotel is friendly and very helpful. Breakfast is great. Everything you would expect of a Marriott.
Stayed 1 night in Nov 2024

10/10 Excellent

Michel

Stayed 3 nights in Oct 2024

10/10 Excellent

Gustavo

Stayed 1 night in Oct 2024

10/10 Excellent

Suzanne

Stayed 3 nights in Sep 2024

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent only 4 nights here. This hotel is one of the best Marriott hotels I’ve been. Placio Del Inka is a very unique, charming, elegant property at a perfect location. It’s close to everywhere you want to go in downtown Cusco. I would definitely come back to this hotel.
Stayed 4 nights in Oct 2024

10/10 Excellent

Amelia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Frank, Miami Beach

Stayed 4 nights in Sep 2024

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Jay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time at this hotel. It was about a 10 minute walk to plaza de Armas where there were lots of restaurants and shopping. The best part of this hotel was the 5 month old baby Alpaca on the hotel terrace. The staff were all super friendly. Couldn’t have asked for a more perfect stay.
Stayed 2 nights in Oct 2024

2/10 Terrible

COLLEEN

Stayed 2 nights in Sep 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel in perfect location! Paola in reception so kind and helpful! She generously gave us cocktails, discounts on spa treatments and a complimentary his and her facial for our anniversary! Above and beyond! This hotel offers a lot of fun, free activities at 5pm daily. The Inka ceremony is quite moving, the art history tour interesting as this property has history! Miguel does a great pisco sour lesson and plan to see sweet Inti a baby alpaca❤️The breakfast buffet is huge but they also have a separate menu you can order from. Kevin and Deyvis were great! Daniel at the concierge was great in helping plan our stay and even more helpful once here. We had 1 tour that I booked with Viator that was unsatisfactory and Daniel spoke with company and help to translate the problems. I got sick and Paola called a Dr. and he arrived in 20 minutes; went over my problem and all my Rx’s and prescribe different meds. Cost $50 and $5 for Rx so healed quickly; we had no time to get sick as yours every day. We had a great 6 days at Palacio Del Inca!
Stayed 5 nights in Oct 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect experience
An amazing hotel with exemplary service. The staff knew us by name and were helpful without being pushy. The hotel is beautiful and the restaurant was wonderful. The 5 month old alpaca in the courtyard was a unique feature. The location in the heart of Cusco was perfect. My favorite hotel on my trip and one of the more memorable hotels I have visited— just perfect. I stayed there at the beginning of my trip to Machu Picchu and upon my return and they greeted us by name on our return.
Stayed 1 night in Oct 2024

10/10 Excellent

Brett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! We enjoyed the spa and morning breakfast
Stayed 2 nights in Oct 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a 400 year old museum. Against this backdrop, the staff provide attentive, discreet, and informative assistance.
Stayed 1 night in Sep 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truely excellent hotel, would recommend staying there.
Stayed 1 night in Sep 2024