6/10 Okay
KANWLJEET
Traveled with partner
Dec 23, 2024
Liked: Cleanliness, staff & service
The property is everything you would expect from a Hilton but we had 2 issues during our 2 day stay.
1. The bidet in the toilet was leaking flooding the bathroom a couple of times.. it took us a while to figure out where the water was coming from!
2. We used the laundry self service facility. The washing went well. However, trying to dry the clothes was a full night affair. The only setting you can choose is 2.5 hours, which we did. This was around 11:30 pm mind you so we had to come back after 2 am and nothing had changed... the clothes were still wet... so we set it for another 2.5 hours and went back again at 5 am.. still no dry clothes. We checked with a guy at the pool and he showed us that the water tray was full and it needed to be emptied for the clothes to actually dry. So another 2.5 hour setting and off we went again. 2.5 hours later the clothes were drier but not completely so we went for another 2.5 hours! Had to keep emptying the water container to keep making sure the clothes dried well. They did in the end but after a mammoth effort. We had to delay our plans to go to Ba Na hills because we had to check out that day! If only the Hilton could invest in ducted driers that were far more efficient!
The staff were very helpful. The duty manager waved the charge for the laundry (which was a fair thing to do) but also provided us with a free drop off to the airport that evening, which was sweet.
I think overall, I did not expect this experience at a Hilton...
KANWLJEET
Stayed 2 nights in Dec 2024