6/10 Okay
Sonia
Traveled with family
May 14, 2025
Liked: Cleanliness
Disliked: Staff & service
After all the raving reviews we had read, we were very much looking forward to our stay and have been very disappointed.
First of all we booked in February for a stay in April and asked for rooms next to one another which couldn’t be accomodated according to the staff at reception when checking in.
Secondly there was a fire downstairs from our building during our first night. No fire alarm. We were “lucky” my husband heard the noise and woke us up to go downstairs from the 8th floor where we were staying.
Stairs were uneven and quite frankly last steps were almost all too high which meant we almost fell each time. In the event of a hotel evacuation, there would most definitely be some injuries due to the stairs.
There was around a dozen people only there including the general manager but most guests were still in their rooms oblivious of the fact their lives were potentially at risk.
Fire department didn’t arrive until about 50 minutes from them being notified.
So overall health and safety - absolutely horrid, can’t really be worse.
Once all settled we refused to go back to the 8th floor and they kindly accomodated us with one of the villas for the rest of our stay.
Then there was the staff: we took the all inclusive option when we arrived which we had to justify throughout our stay and argue almost every time we ordered. Overall poor experience
Facilities are otherwise as described but didn’t make up for the rest and our experience overall was nothing short of terrible.
Sonia
Stayed 6 nights in Apr 2025
