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Best Western Plus Rockwall Inn & Suites

2.5 star property

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Photo gallery for Best Western Plus Rockwall Inn & Suites

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Lobby
Premium bedding, in-room safe, desk, laptop workspace
Laundry room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
996 E I-30, Rockwall, TX, 75087
  • Lake Ray Hubbard
    ‪3 min drive‬
  • The Harbor Rockwall Mall
    ‪4 min drive‬
  • NYX Flyboard
    ‪5 min drive‬
  • Dallas, TX (DAL-Love Field)
    ‪47 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Accessible, Bathtub

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub (with Sofabed)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Accessible, Bathtub (with Sofabed)

  • 280 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

  • 348 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

  • 359 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

Junior Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed) | Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

  • 348 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

  • 348 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property - evening/night

Hyatt Place Dallas/Rockwall

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, (810)
The price is $109
per night
$123 total
includes taxes & fees
Feb 26 - Feb 27
Hyatt Place Dallas/Rockwall

About this property

Best Western Plus Rockwall Inn & Suites

Rockwall hotel with 1 indoor pools, connected to a shopping center
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and a 24-hour business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
Best Western Plus Rockwall Inn & Suites offers 60 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests under 15 years old are not allowed in the fitness facility.

Best Western Plus Rockwall Inn & Suites features an indoor pool and a 24-hour fitness center. Wired and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 1324 square feet (123 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Onsite self parking is complimentary.

Best Western Plus Rockwall Inn & Suites is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,324 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Grab bar in shower (35 inches high)
  • Grab bar near toilet (34 inches high)
  • Handrails in stairways (36 inches high)
  • Low-height bed (24 inches high)
  • Low-height counter and sink (33 inches high)
  • Low-height door lock
  • Low-height view port in door
  • Phone accessibility kit
  • Portable bathtub seat
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (33 inches high)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2001
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not served at this property
Guests under 15 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool and hot tub with adult supervision

Property is also known as

Best Western Plus Rockwall
Best Western Plus Rockwall Inn
Best Western Rockwall
Best Western Plus Rockwall Hotel Rockwall
Best Western Plus Rockwall Inn And Suites
Best Western Plus Rockwall Hotel
Best Western Plus Rockwall Inn Suites
Holiday Inn Rockwall
Best Plus Rockwall & Suites
Best Western Plus Rockwall Inn & Suites Hotel
Best Western Plus Rockwall Inn & Suites Rockwall
Best Western Plus Rockwall Inn & Suites Hotel Rockwall

Best Western Plus Rockwall Inn & Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 376 out of 802 reviews
Rating 8 - Good. 243 out of 802 reviews
Rating 6 - Okay. 106 out of 802 reviews
Rating 4 - Poor. 41 out of 802 reviews
Rating 2 - Terrible. 36 out of 802 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Aubrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible customer service and room
Greasy substance on the remote, door handles, TV guide, and wall switches. Bed was a king but hard almost as if your laying on a floor; awfully uncomfortable. Then I check out a night early because our power was restored and the rep at the front desk didn’t check me out. Took my room cards back but did not check me out. Why you ask? Because they didn’t want to credit me for the one night even though they knew I was leaving early. The rep couldn’t even get off his personal call to check me out said he would do it and he didn’t. I asked for help from Hotels.com to get the one night credited. They called and of course end result (after 2 days) they could not get a response from mgmt to get a credit. I’m positive it’s because the lovely rep didn’t check me out like he was supposed to so it would appear I was there when I wasn’t. Very bad experience with this place. Don’t stay here staff like this make it not worth it never mind the dirty room and uncomfortable bed. If I could give a “0” I would!!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
The hotel was right where I needed to be. It was clean, the bed was pretty comfy. The breakfast in the morning was a great addition. The coffee was amazing!
Stayed 2 nights in Nov 2024

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Location was key, clean, friendly staff.
Stayed 1 night in Oct 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great experience.. clean property
Stayed 1 night in Aug 2024

6/10 Okay

VERONICA

Traveled with family
Liked: Staff & service
The ac did not work well. it did not get the room cool at all
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Quick overnight
Quaint but had everything we needed. Staff was friendly and our rooms were very clean and beds were comfy.
Stayed 1 night in Oct 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice breakfast. Convenient check-in and check out
Stayed 1 night in Oct 2024

10/10 Excellent

Edrei

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was pretty clean and quiet, service was quick and didn’t have an issue. Room was spacious for two and was clean and well organized
Stayed 2 nights in Oct 2024

10/10 Excellent

Robert, Greenwood

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean, and reasonably priced.

8/10 Good

Sheldon

Business traveler
Liked: Staff & service
Disliked: Cleanliness
You need a car if your gonna stay in this hotel
Stayed 3 nights in Oct 2024

10/10 Excellent

Taylor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant and helpful staff, easy to book and check in. Glad we chose this hotel. Only issues I encountered were one of the washing machines out of order & difficulty with payment, and extremely slow computers.
Stayed 2 nights in Oct 2024

10/10 Excellent

char

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff were very nice!
Stayed 1 night in Oct 2024

10/10 Excellent

Maree

Stayed 6 nights in Oct 2024

10/10 Excellent

Warren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the AC blew cold, there were plenty of power plugs, there were an amazing number of TV channels available, the breakfast choices were numerous, and I really appreciated the machine that made lattes vs. just regular coffee. The staff members I encountered were friendly, and the price was definitely right. I was glad there was an indoor pool though I didn't use it.
Stayed 1 night in Oct 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. Could have wanted extra towels.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again!
I have stayed at this Best Western many times in years past. It was a fine motel. Everything has been updated and remodeled and it is even better now. Staff was friendly, hotel was clean, room was very comfortable. Only complaint is the elevator had a nasty smell. We didn’t spend much time in there so it wasn’t a big deal 😄
Stayed 3 nights in Oct 2024

10/10 Excellent

James, Cibolo

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, great breakfast, quite and pleasant.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third year here and I will continue to stay there
Stayed 4 nights in Sep 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kevin, at the front desk, was helpful and friendly.
Stayed 1 night in Sep 2024

10/10 Excellent

Coy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

malika

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Not Pet Friendly
Advertised as Pet Friendly but it is NOT. Thankfully we did not have to bring our dog, but there is a 150 cleaning fee for having animals. AC was loud but that was perfect as white noise to drown out freeway traffic. There were crickets everywhere! Not sure if that is a seasonal thing. We had a room with a jacuzzi tub which took forever to fill up. Easily 20-30 minutes to get the water level above the jets. Overall nice stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Stayed 1 night in Sep 2024