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Comfort Suites The Colony - Plano West

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Comfort Suites The Colony - Plano West

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi
Exterior
Garden
Reception
Indoor pool

Reviews

7.4 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Pet friendly
    Pet friendly
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry
  • Free WiFi
    Free WiFi

Explore the area

Map
4796 Memorial Dr, The Colony, TX, 75056
  • The Colony Five Star Complex
    10 min walk
  • Hawaiian Falls The Colony
    15 min walk
  • Grandscape
    17 min walk
  • Dallas, TX (DAL-Love Field)
    37 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 King Bed, Suite, Nonsmoking, Accessible

Desk, blackout drapes, iron/ironing board, free WiFi

1 King Bed, Suite, Nonsmoking, Accessible

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for 2 Queen Beds, Suite, Nonsmoking, Accessible

2 Queen Beds, Suite, Nonsmoking, Accessible | Desk, blackout drapes, iron/ironing board, free WiFi

2 Queen Beds, Suite, Nonsmoking, Accessible

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for SUITE, 1 KING BED NON SMOKING

Desk, blackout drapes, iron/ironing board, free WiFi

SUITE, 1 KING BED NON SMOKING

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for SUITE, 2 QUEEN BEDS. NON SMOKING

Desk, blackout drapes, iron/ironing board, free WiFi

SUITE, 2 QUEEN BEDS. NON SMOKING

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Room

Clarion Hotel The Colony - Plano West

Pool
Pet friendly
Parking included
Free WiFi
4.4 out of 5, Excellent, (1004)
The price is $92
per night
$107 total
includes taxes & fees
Dec 7 - Dec 8
Clarion Hotel The Colony - Plano West

About this property

Comfort Suites The Colony - Plano West

The Colony hotel with indoor pool
This smoke-free hotel features an indoor pool, a fitness center, and a 24-hour business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, conference space, and dry cleaning are onsite.
Comfort Suites The Colony - Plano West offers 71 accommodations with coffee/tea makers and hair dryers. 40-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Comfort Suites The Colony - Plano West features an indoor pool and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and 2 meeting rooms. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 540 square feet (49 square meters) include conference space. This business-friendly hotel also offers a garden, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Comfort Suites The Colony - Plano West is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business center
  • 540 square feet of conference space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from March 11 2024 to December 31 2024 (dates subject to change):
  • Swimming pool
The property will be renovating from March 11 2024 to December 31 2024 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 25 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Comfort Suites Stonebriar Mall
Comfort Suites Stonebriar Mall Hotel
Comfort Suites Stonebriar Mall Hotel The Colony
Comfort Suites Stonebriar Mall The Colony
Comfort Suites Colony Plano West Hotel
Comfort Suites Plano West Hotel
Comfort Suites Colony Plano West
Comfort Suites Plano West
Comfort Suites The Colony - Plano West Hotel
Comfort Suites The Colony - Plano West The Colony
Comfort Suites The Colony - Plano West Hotel The Colony

Comfort Suites The Colony - Plano West Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 356 out of 1013 reviews" "
Rating 8 - Good. 270 out of 1013 reviews" "
Rating 6 - Okay. 157 out of 1013 reviews" "
Rating 4 - Poor. 109 out of 1013 reviews" "
Rating 2 - Terrible. 121 out of 1013 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Older property but still kept fair.
Stayed 1 night in Aug 2024

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont Stay at this Hotel
The worst experience! The worst management! Dont stay at the hotel. They dont care about you,. . . I booked a jacuzzi suite for my wife and I. Cone to find out its not operable, yet they still sell the room. They wouldnt refund my money nor hotels.com would do anything regarding it.
Stayed 1 night in Aug 2024

8/10 Good

Siladitya

Traveled with family
Liked: Staff & service
The staff and front desk service were excellent. However, the property overall was disappointing. There was a broken mirror, and I had to change rooms due to a strong smoking odor. Additionally, the pillows were uncomfortable and seemed smaller than usual, though the staff mentioned they were simply more compressed.
Stayed 4 nights in Aug 2024

4/10 Poor

Shaina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unclean conditions, needs updates and renovations. As well as pest control
Stayed 1 night in Jul 2024

4/10 Poor

HELEN

Traveled with partner
Liked: Cleanliness
The first room I was given had the door open. The light in the second room did not work and I was told I had to wait for it to be fixed until thevnext day because noone was there to reolace it
Stayed 1 night in Aug 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 2 nights in Jun 2024

4/10 Poor

Mattie

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We booked the room specifically for the jacuzzi in the room. When we got to the hotel they told us no jacuzzi rooms were avalibe because they had been booked solid for months. Even after showing the attendant the reservation they offered no solution to fix thw situation. The room we were given smelled musty and the carpet was wet. They moved is to a second room and it had a rusty nail stuck to one of the magnets in the shower curtain. As if that wasn't enough, the man working the desk at night was totally asleep in one of the lobby chairs when we returned from our night out at 3am. He opened his eyes for a split second, looked at us and when right back to sleep. Bottom line, Stay somewhere else.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jamie

Stayed 2 nights in Jul 2024

2/10 Terrible

Jaelen

Stayed 1 night in Jul 2024

6/10 Okay

SONTOS

Liked: Cleanliness
The breakfast was late coming out every morning. There was not coffee in the mornings. The pool was out of service and the whole first floor smelled like weed. The room was clean and the area was very convenient to top and great restaurants.
Stayed 3 nights in Jul 2024

6/10 Okay

Thontawat

Traveled with family
Disliked: Amenities, property conditions & facilities
Restroom is old and needs to upgrade. Stinky smell and humit in the room.
Stayed 1 night in Jul 2024

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My temporary stay in The Colony
Very nice, comfortable room at an incredible bargain. Staff was nice, breakfast was good, and area was safe.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ryan, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Valorie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Emily

It will do
Had to take my dirty towels to get changed out after i told them that would be all i needed. There were cup stains that i had to wipe away with clorox towels. Also take air freshner i had to take a candle to make it smell better.
Stayed 3 nights in Jul 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wet and smelly.
Carpet felt wet and whole room smelled of cleaning agent. It was overwhelming and my husband coughed throughout the night. Towel rack in bathroom was unhinged on one side. Mold in bathroom. Room was decorated nicely.
Stayed 1 night in Jul 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Comfort Suites
It was nice and relaxing. I needed and affordable place to get away from my current situation, and it provided that. It was clean, safe, served breakfast and was quiet at night.
Stayed 5 nights in Jul 2024

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Price good. Room So,So.
Room AC rattled. Room humidity too high. Toilet did not flush well. Older hotel. Breakfast just average.
Stayed 2 nights in Jul 2024

6/10 Okay

Melissa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2024

2/10 Terrible

Sharisse

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER STAY HERE!! Theres too many options
Stayed 2 nights in Jun 2024

6/10 Okay

Garrett

Stayed 1 night in Jun 2024

6/10 Okay

reginald

Traveled with family
Liked: Staff & service
Just your average traveler
Rooms need updating, carpets old. Room just give off unclean vibe, make you not want to sleep in bed
Stayed 1 night in Jun 2024

4/10 Poor

Kayla

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was not kept up. Looks like they are letting the place go. Half pillows on the bed, comforter falling apart, carpet coming apart, lights flickering and pool was closed and under construction. Just in poor condition
Stayed 1 night in Jun 2024