The courtyards is one of my favorite places to stay, the hotel and the rooms are very nice and cozy. The staff is a different story, I’ve been here 3 times and every time they notice I book 3rd party I get treated differently. The last time, I asked for 1st floor, she said no problem, after pulling up my information, her friendly attitude changed, and proceed to tell me, no 1st floor available, and the only one they have is 4th floor, mind you, check is 3pm, I was there at 3:05pm, and continued to pressure me about their rewards program. I think this is something that should be addressed, all people regardless how they book chose to stay at the courtyards and not Fairfield, and if they don’t want to be part of some awards program, everyone should be treated with some fairness.
