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Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Exterior
Outdoor pool, sun loungers
Exterior
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Daily buffet breakfast (USD 18.35 per person)

Reviews

6.6 out of 10

Popular amenities

  • Restaurant
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Parking available
    Parking available

Explore the area

Map
1015 Elm St, Dallas, TX, 75202
  • Dallas World Aquarium
    4 min walk
  • John F. Kennedy Memorial
    5 min walk
  • Sixth Floor Museum
    6 min walk
  • Dallas, TX (DAL-Love Field)
    17 min drive

Room options

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 323 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

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The price is $179
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$232 total
includes taxes & fees
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About this property

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5-star hotel in Downtown Dallas
Along with an outdoor pool, this hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel offers 291 accommodations with safes and complimentary bottled water. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel features an outdoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 3.5-star property offers access to a 24-hour business center, 22 meeting rooms, and limo/town car service. Event facilities measuring 27444 square feet (2550 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and gift shops/newsstands. Onsite parking is available (surcharge).

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
THRIVE Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • THRIVE Restaurant

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (27,444 square feet of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per pet, per day, plus a deposit of USD 40 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Pet deposit: USD 40 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 274 out of 1019 reviews" "
Rating 8 - Good. 205 out of 1019 reviews" "
Rating 6 - Okay. 193 out of 1019 reviews" "
Rating 4 - Poor. 158 out of 1019 reviews" "
Rating 2 - Terrible. 189 out of 1019 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Grant

Liked: Cleanliness, staff & service
The free internet was awful. I ended up just connecting through my phone. Central location is nice but it's a little sketchy down elm in places. I'm not sure I'd walk around at night. PArking is nice - right in the hotel.
Stayed 1 night in Aug 2024

10/10 Excellent

Alexis

Stayed 3 nights in Aug 2024

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, as advertised and great staff
Stayed 1 night in Aug 2024

2/10 Terrible

Jeffery, Plano

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed twice and will never return.
Stayed 3 nights in Jul 2024

8/10 Good

Nik

Liked: Cleanliness
Disliked: Staff & service
I was very excited about Crowne Plaza when I booked my vacation 2 months ago. The property was described as a 4-star hotel, but upon arrival the feel of the hotel immediately gave me 3-star instead. The only staff member who ever greeted me in a warm manner was maybe the manager, but initially I didn't even get a "hello" or "welcome" from the young man who checked me in. (That is the least expectation when checking in to a "4-star" hotel) My room was actually very comfortable, but the main amenity that I was excited about (private balcony) was an absolute let down from the pictures I saw online before booking; it was very old and kinda looked un-kept. One panel of the sliding door to the patio was almost completely shattered and being held together by some kind of adhesive completely covering it. I have almost come to expect a microwave in most hotels, but at this "4-star" hotel you have to request for staff to bring you one; crazy. The workout room was nice enough, but the pool area could probably be updated a little bit. Also, one should be very careful if wandering around outside of the hotel because of all the homeless people congregating in the immediate area due to nearby transit; rail and bus on the same block. This would be very convenient, but it attracts A LOT of homeless people with a constant police presence. All-in-all, not a horrible experience but definitely not the luxury of what I'm used to with "4-star" accommodations.
Stayed 3 nights in Aug 2024

2/10 Terrible

Joshua James

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel & area stay away!!!
Stayed 3 nights in Aug 2024

8/10 Good

Xochitl

Stayed 2 nights in Aug 2024

4/10 Poor

Katara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dirty property
Stayed 2 nights in Aug 2024

4/10 Poor

William

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Run down, and kind of dir but not so good overall,
Hotel was very dated. Carpets were dirty doors didn't work properly. The room itself wasn't too too bad, but the pool area was disgusting and most of the hotel was definitely run down.
Stayed 2 nights in Aug 2024

8/10 Good

KeJuan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool
Stayed 1 night in Aug 2024

4/10 Poor

Alexus

Stayed 1 night in Aug 2024

2/10 Terrible

Aditya

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel, do not fall for those saturated pictures of the most irrelevant parts of the hotel. This is not a family friendly hotel and is basically just a motel with a parking garage attached to it. I would not bring my family here even if it was the only building in the country with electricity. I sincerely advise you to save your money perhaps add a little more and get an actual HOTEL.
Stayed 2 nights in Aug 2024

6/10 Okay

LeSheena, Waco

Traveled with family
Liked: Cleanliness, staff & service, amenities
Balcony
Stayed 1 night in Aug 2024

2/10 Terrible

Hannah

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Pool was always dirty. It had cups and bottles and empty chip bags floating in it. My half of the room had no electricity in the lamps. We asked several times about housekeeping and were told they would be coming up. It wasn’t until the next day went by after 12 pm when finally some one came by. The restaurant was closed half the time we stayed. We checked in Thursday afternoon and we were never told about a giant party taking up the entire pool for 8 hours Sunday. Their music was extremely loud and super disruptive. We should’ve been warned about the party when we checked it so we knew it was coming. This was the worst stay and I will never come back to this hotel ever. I will be giving a bad review. This was unacceptable.
Stayed 4 nights in Aug 2024

8/10 Good

LaVonda

Stayed 2 nights in Jun 2024

10/10 Excellent

Wendy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crown Plaza Dallas four stars
Rooms were comfortable and the staff very friendly. The Terrace pool was amazing. Very good ambiance, the food was excellent
Stayed 1 night in Aug 2024

4/10 Poor

Edwin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms need cleaning and maintenance.
Stayed 6 nights in Jul 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Aug 2024

6/10 Okay

Jessica

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Anjelina

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was in terrible condition and homeless people were doing drugs in the parking lot. I walked by with a baby in the pram and my young daughter as they lit a crack pipe right outside the lobby at 8am. They would also come onto the property and be asked to leave- this would cause a fight. The door to the room didn’t close well either. It felt very unsafe.
Stayed 1 night in Aug 2024

10/10 Excellent

Lakeisha

Traveled with group
Liked: Cleanliness, staff & service, amenities
It was great the next time im back in dallas i will be staying there again
Stayed 3 nights in Jul 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

4/10 Poor

CAMELIA

Stayed 4 nights in Jul 2024

2/10 Terrible

Rachel

Disliked: Staff & service
Stayed 1 night in Jul 2024

2/10 Terrible

Emily

Stayed 3 nights in Jul 2024