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Crowne Plaza Hotel Dallas Downtown by IHG

3.5 star property

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Photo gallery for Crowne Plaza Hotel Dallas Downtown by IHG

Terrace/patio
Exterior
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Point of interest
Bar (on property)

Reviews

6.6 out of 10

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Parking available
  • Bar

Explore the area

Map
1015 Elm St, Dallas, TX, 75202
  • Dallas World Aquarium
    ‪4 min walk‬
  • Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • American Airlines Center
    ‪17 min walk‬
  • Dallas, TX (DAL-Love Field)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 323 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Magnolia Hotel Dallas Downtown

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
3.9 out of 5, Good, (3052)
The price is $134
per night
$179 total
includes taxes & fees
May 21 - May 22
Magnolia Hotel Dallas Downtown

About this property

Crowne Plaza Hotel Dallas Downtown by IHG

3.5-star hotel in Downtown Dallas
Along with an outdoor pool, this hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Crowne Plaza Hotel Dallas Downtown by IHG offers 291 accommodations with safes and complimentary bottled water. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Crowne Plaza Hotel Dallas Downtown by IHG features an outdoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 3.5-star property offers access to a 24-hour business center, 22 meeting rooms, and limo/town car service. Event facilities measuring 27444 square feet (2550 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and gift shops/newsstands. Onsite parking is available (surcharge).

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
THRIVE Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • THRIVE Restaurant

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (27,444 square feet of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per pet, per day, plus a deposit of USD 40 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Pet deposit: USD 40 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Crowne Plaza Hotel Dallas Downtown by IHG Reviews

Reviews

6.6
Rating 10 - Excellent. 272 out of 1005 reviews
Rating 8 - Good. 198 out of 1005 reviews
Rating 6 - Okay. 188 out of 1005 reviews
Rating 4 - Poor. 158 out of 1005 reviews
Rating 2 - Terrible. 189 out of 1005 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

markku, sunnyvale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

LQuintis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Gross

This is definitely not an appropriate hotel for kids. There is a club IN the hotel so the weekends are filled with party goers. The hallway leading to our room smelled of mist and body odor and near the door to our room smelled as if someone urinated on the carpet and didn’t clean it. The parking garage was VERY narrow!!! There was security and paramedics. We didn’t stay. Took a loss on money and left. The kids were too uncomfortable being there and wanted to leave as well. They didn’t feel safe. I do not recommend staying here unless you are heading to the in house club!!
Stayed 1 night in Feb 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service
The bed had a few hairs on the comforter. The front desk team was amazing. The bathtub was extremely slippery and I almost slipped.
Stayed 1 night in Feb 2025

8/10 Good

Marco Antonio

Traveled with family
The hotel is well located. Good place but facilities seems a little bit old.
Stayed 1 night in Dec 2024

10/10 Excellent

Judith Obono

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
This place it’s amazing, comfortable an safe, I enjoy to stay there.
Stayed 3 nights in Jan 2025

2/10 Terrible

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My car was broken in to phone nd key was stolen. And they don’t have cameras in the parking garage for tha hotel smh not good
Stayed 1 night in Jan 2025

8/10 Good

Constantine

Business traveler
Liked: Cleanliness, staff & service, room comfort
The employees were excellent.
Stayed 1 night in Jan 2025

6/10 Okay

Shamari

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jan 2025

4/10 Poor

Cynthia

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2025

2/10 Terrible

Akia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Gabrielle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Ryan

Stayed 1 night in Jan 2025

4/10 Poor

Amanda

Stayed 3 nights in Jan 2025

8/10 Good

adam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well kept and nice staff.
Stayed 1 night in Dec 2024

6/10 Okay

Mitzie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Cedric

Stayed 1 night in Jan 2025

2/10 Terrible

Ashish

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Brian

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed for one night. Everywhere we went smelled like pot, bathroom was very small and tub did not drain.
Stayed 1 night in Jan 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was pretty clean. We liked the workout room it was simple. There are a ton of restaurants nearby as well as the mavs arena. They have a great selection of snacks and drinks downstairs. Would def recommend. Don’t know why this place only has 6.6 out of ten for its reviews.
Stayed 3 nights in Jan 2025

10/10 Excellent

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Jan 2025

10/10 Excellent

Jovale Vincent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's location downtown is convenient especially if you're using the DART lines. The room was clean, comfortable, and spacious enough for me and my friends. The staff are kind and helpful in resolving almost all of our issues except fixing the phone in the room. It's just 10 mins away from American Airlines Center by vehicle or Uber, if you're looking for a place to stay to watch a Mavs game. There are plenty of cafe (Starbucks across the street), 7-11s, restaurants and bars around the area. I'll definitely book the place again when I visit Dallas.
Stayed 4 nights in Dec 2024

8/10 Good

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it.
Stayed 2 nights in Jan 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025