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Crowne Plaza Hotel Dallas Downtown by IHG

3.5 star property

Choose dates to view prices

Photo gallery for Crowne Plaza Hotel Dallas Downtown by IHG

Terrace/patio
Exterior
Meeting facility
Check-in/check-out kiosk
1 bedroom, premium bedding, in-room safe, desk

Reviews

6.6 out of 10

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking available
  • Bar

Explore the area

Map
1015 Elm St, Dallas, TX, 75202
  • Dallas World Aquarium
    ‪3 min walk‬
  • Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • American Airlines Center
    ‪15 min walk‬
  • Dallas, TX (DAL-Love Field)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility)

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 2 Queen Beds

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 1 King Bed

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, in-room safe, desk

Standard Room

  • 323 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, Balcony

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 1 King Bed, Balcony

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, City View

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 1 King Bed, City View

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Mobility)

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Balcony

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 2 Queen Beds, Balcony

  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, City View

1 bedroom, premium bedding, in-room safe, desk

Premium Room, City View

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Magnolia Hotel Dallas Downtown

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
3.9 out of 5, Good, (3080)
$147 nightly
The price was $161
The price is $147 total
includes taxes & fees
Magnolia Hotel Dallas Downtown

About this property

Crowne Plaza Hotel Dallas Downtown by IHG

3.5-star hotel in Downtown Dallas
Along with an outdoor pool, this hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Crowne Plaza Hotel Dallas Downtown by IHG offers 291 accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Crowne Plaza Hotel Dallas Downtown by IHG features an outdoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 3.5-star property offers access to a 24-hour business center, 22 meeting rooms, and limo/town car service. Event facilities measuring 30000 square feet (2787 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and gift shops/newsstands. Onsite parking is available (surcharge).

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
THRIVE Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • THRIVE Restaurant

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (30,000 square feet of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per pet, per day, plus a deposit of USD 40 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Pet deposit: USD 40 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Crowne Plaza Hotel Dallas Downtown by IHG Reviews

Reviews

6.6
Rating 10 - Excellent. 283 out of 1010 reviews
Rating 8 - Good. 194 out of 1010 reviews
Rating 6 - Okay. 193 out of 1010 reviews
Rating 4 - Poor. 154 out of 1010 reviews
Rating 2 - Terrible. 186 out of 1010 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Luigi, Miami

Business traveler
Liked: Amenities
Disliked: Cleanliness, staff & service
The room was not cleaned for the first 3 days. The surroundings of the hotel, at night, has people that could feel unsafe, although there is a lot of police cars around.
Stayed 6 nights in Mar 2025

6/10 Okay

Verified traveler

Business traveler
Disliked: Property conditions & facilities
Room was ok, but smelled upon arrival. Balcony window was loose and ratlled badly in high winds. Toilet was broken constantly. 3 stars mainly for the location and price, close to everyrhing i had to do and good entertainment.
Stayed 9 nights in Mar 2025

8/10 Good

Samuel

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Efrain

Business traveler
Liked: Cleanliness, staff & service
All ok except transient around the hotel unsafe
Stayed 3 nights in Mar 2025

8/10 Good

Adam

Stayed 1 night in Jan 2025

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

Michelle

Traveled with family
Disliked: Property conditions & facilities, room comfort
Checked into hotel at 9:30 the room was 85 degrees. Gave it some time and the room was still not getting cool. Went down to the front desk where the lady told me she would send someone up to check on it. Waited 30 mins nobody came, called the front desk and was told oh we don’t have anyone here at this time to do anything. We will have someone up first thing in the morning. The room was 85 degrees entire night. Refused to move us because they were completely full. We checked out at 10:30 and nobody ever made it to our room to fix anything.
Stayed 1 night in Feb 2025

4/10 Poor

KELLEY

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not a great experience

Hotel is old and needs a lot of updating. Way over priced compared to other properties with better, newer and more accommodations for the same price or less.
Stayed 1 night in Feb 2025

2/10 Terrible

Ricardo

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to check in and was told my room wasn’t available due to a water leak. Was then told I would not be charged for obvious reasons. But was still charged and was told I would not be given a refund. So I was charged for a room that I was never given due to hotel problems. I did nothing wrong but choose that hotel. Thieves.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Mike

Disliked: Staff & service, property conditions & facilities
Needs an update
Stayed 3 nights in Jan 2025

6/10 Okay

Jorge

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Nancy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Ray

Business traveler
Stayed 1 night in Feb 2025

4/10 Poor

Hamidreza

Stayed 3 nights in Feb 2025

10/10 Excellent

thor

Stayed 1 night in Feb 2025

2/10 Terrible

Jacorian

Disliked: Cleanliness, staff & service, room comfort
Given wrong room and was also dirty keys didn’t work
Stayed 1 night in Feb 2025

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities

I don’t recommend

I didn’t have the best stay and this was not my choice of hotels, others were booked near where I needed to be. The staff was not that welcoming, my toilet was making noises all day and night, i had to request a blow dryer, there was no refrigerator or microwave (which is pretty normal now), requested extra coffee and tea pods (but never got them), the cable went out half a day (but I heard it was spectrum), the way the wire management in the room was tacky, the window had so much condensation on it and it was noisy due to the trains. The bed was confortable.
Stayed 5 nights in Feb 2025

4/10 Poor

Shacoby

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hallway on the 16th floor was completely flooded
Stayed 2 nights in Feb 2025

4/10 Poor

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Don’t look like on the picture
Stayed 4 nights in Feb 2025

4/10 Poor

Jeremy

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room with a balcony and sliding door wouldn’t close completely. Repeatedly requested a repair but maintenance efforts failed two times. Definitely will not stay here again.
Stayed 3 nights in Feb 2025

6/10 Okay

KARL, LOS ANGELES

Stayed 1 night in Feb 2025

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024