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Comfort Inn Plano-Dallas

2.5 star property

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Photo gallery for Comfort Inn Plano-Dallas

Standard Room, 2 Queen Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes
Lobby sitting area
BBQ/picnic area
Reception
Free on-the-go breakfast on weekdays

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet friendly
  • Housekeeping
  • Breakfast included
  • Parking included
  • Gym
  • 24/7 front desk
$70
includes taxes & fees
Nov 16 - Nov 17

Explore the area

View in a map
4901 Old Shepard Place, Plano, TX, 75093
  • Place, Baylor Scott & White The Heart Hospital
    ‪12 min walk‬
  • Place, University of Texas at Dallas
    ‪5 min drive‬
  • Place, The Shops at Legacy
    ‪9 min drive‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(25 reviews)
  • 380 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

  • 380 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 380 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

  • 380 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Comfort Inn Plano-Dallas

Plano hotel close to Baylor Scott & White The Heart Hospital
Along with a 24-hour fitness center, this hotel has a 24-hour business center and WiFi in public areas. Free weekday breakfast and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite.
Comfort Inn Plano-Dallas offers 131 accommodations with safes and coffee/tea makers. 50-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Plano hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Wireless Internet access is available for a surcharge. This hotel offers access to a 24-hour business center. Guests can enjoy a complimentary breakfast on weekdays. This business-friendly hotel also offers a 24-hour fitness center, laundry facilities, and express check-out. Complimentary uncovered self parking is available on site.
A complimentary on-the-go breakfast is served between 6:00 AM and 9:00 AM on weekdays.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available on weekdays 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 1996

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 25 lbs per pet)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 100 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dallas Hampton Inn
Hampton Inn Dallas Hotel Plano-North
Hampton Inn Plano-North
Hampton Inn Plano-North Dallas
Hampton Inn Plano/North Dallas Hotel Plano
Plano Hampton Inn
Hampton Inn Plano-North Dallas Hotel
Hampton Inn Dallas Hotel
Hampton Inn Dallas

Comfort Inn Plano-Dallas Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 196 out of 450 reviews
Rating 8 - Good. 57 out of 450 reviews
Rating 6 - Okay. 44 out of 450 reviews
Rating 4 - Poor. 42 out of 450 reviews
Rating 2 - Terrible. 111 out of 450 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Robert

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They do not allow 3rd party refunds. Be prepared when you cant sleep at night when a random person tries to enter your room at 3 am. The elevator is out. The floors were soaked...Management didnt care and let me check out early with no partial refund. If thats what it take to fix the building than take it.... Expedia is trying to give me a 25$ gift card... why would I book through this if the hotel won't honor a proper cancellation.
Stayed 3 nights in Jul 2025

8/10 Good

Rene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a week of tennis camp at UTD. Perfect place/location. Elevator was down for a couple of days.
Stayed 3 nights in Jul 2025

2/10 Terrible

Diane

Disliked: Amenities
This was the worst hotel I’ve ever stayed in!! No one came to clean my room during my entire 8 days. On the 3rd day with no one cleaning my room, I spoke directly with the maid, who was 2 doors away from my room, and I told her my room number & she promised to clean it. When I returned late in the evening to find the room hadn’t been touched, I called the manager & explained my situation & he said he couldn’t promise anything, they were short staffed. I told him I should be at the top of the list since no one had cleaned my room. He said he couldn’t promise anything. For the remainder of my stay, I had to get my own set of towels, toilet paper etc. Each night when I returned. There was trash left by the elevator that wasn’t picked up for 2 days, the stairways were always dirty, with trash on the stairs. The elevator broke on the 2nd day I arrived & wasn’t fixed the entire time I was there. Anytime I asked for something like: having my room cleaned or when is the elevator going to be fixed, I would get the same reply: “We are short staffed.” One night, as I was walking from the stairway to my room, it looked like there was dog poop in the hallway. All of the things in the room looked like they were falling apart. This was by far the worst hotel I’ve ever stayed in & will never stay in a “Comfort Inn” again. Stay anywhere but here!!!!!
Stayed 8 nights in Jul 2025

4/10 Poor

Mike

Disliked: Cleanliness, property conditions & facilities
Good location. Hotel elevator was out and AC took 1 hr to cool tghe hot room.
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t book here, see photos 7/5/25

Hotel is falling apart. Save your time and money. Moldy walls and active dripping all over lobby and hallways. Rooms have non working fire alarms. That’s a city violation!!
Stayed 2 nights in Jul 2025

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worse hotel in my life! The person up front was nice I believe Trey he came and got the big bug that was flying in the room. Minutes later another one appeared frm under the bed. I fear bugs so much. I cld not stay and left at midnight and had to search for another hotel. Did not stay the 1st or 2nd night. Tub was nasty old. The smell was pet smell. The entrance had wholes in the ceiling. I demand my money all returned.
Stayed 2 nights in Jul 2025

2/10 Terrible

Jose

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has several unlisted issues. The swimming pool is unusable due to green algae. There is no air conditioning in the halls or around the facility, and the AC only works properly in the lobby. The air conditioning units in the rooms did not function at all. We had two rooms, and our request to change them was refused by the staff and management. Additionally, the soda machines at breakfast were not working. We attempted to have breakfast three days in a row, but there was no food available other than muffins and bagels.
Stayed 6 nights in Jun 2025

4/10 Poor

Suraj

Stayed 1 night in Jun 2025

10/10 Excellent

Magali

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how quiet the area was. The rooms were nice smelling and super clean. The carpet in front of our original room was soaked with a water leak. The staff changed our rooms immediately to get it fixed. 10/10 would come here again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Latasha, Dallas

Stayed 1 night in Apr 2025

8/10 Good

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the breakfast is good.
Stayed 8 nights in Jun 2025

4/10 Poor

Victoria

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The entrance was not appealing. The carpet was soaking wet, and the elevators were broken.
Stayed 1 night in Jun 2025

6/10 Okay

Ruth

Traveled with pets
Liked: Cleanliness
No a/c in the hallways.
Stayed 1 night in Jun 2025

4/10 Poor

Peggy

Disliked: Cleanliness, property conditions & facilities
IT stunk when we got in the room the smoke detector was removed the bed was dirty.
Stayed 5 nights in Jun 2025

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2025

2/10 Terrible

Heather

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The customer service is subpar. No one is hardly at the front counter to greet guests. When they are at the front, they are on their phone and do not even look up to greet you. The hotel itself was hot in the corridors, but air was felt in the rooms. Nothing is inviting about entering this hotel and it never got better. At one point, both elevators were out of order, but then only one of them was fixed to work. On the third night of our stay there were no towels to use for bathing, only towels to dry off. There was no resolution was given to this matter, nor was one attempted to be figured. The whole building could use an upgrade and customer service training needs to be implemented. I would not recommended this hotel nor would I stay here ever again.
Stayed 4 nights in Jun 2025

6/10 Okay

Melissa

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel needs someone with an eye for detail. All of the interior doors look dingy. They need sanding and painting or replacing. The ice machine on the second floor is not working. Our room had an empty facial tissue box. There was only one face cloth. The a/c did not cool well. The refrigerator had a frozen up freezer section, but the frig did not cool our drinks.
Stayed 1 night in Jun 2025

8/10 Good

Brittany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent place to stay and convient location for what we needed.
Stayed 2 nights in May 2025

8/10 Good

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot water and big soft towels
Stayed 1 night in Jun 2025

4/10 Poor

Robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel looked good from the outside,but get inside the air only worked in the lobby once you passed the lobby it was hot until you made it to your room. Only once ice machine on first floor so if you needed ice you have to go all the way to the first floor to get it. We stayed on the second floor where there was a foul odor by the elevator like you legit had to hold your breathe not to gag. The rooms were okay the air felt real good didn’t like the few stains on the carpet… shower was good. They didn’t have any face towels so you had to use hand towels to bath with and on top of that the pool was not open. It was dirty green and nasty idk what was up with that. Definitely crossing this hotel off the list of stays. We were there for a travel ball tournament.
Stayed 2 nights in Jun 2025

8/10 Good

DANIEL

Stayed 1 night in May 2025

10/10 Excellent

Amy, Prosper

Liked: Cleanliness
Convenient and great customer service
Stayed 2 nights in Mar 2025

4/10 Poor

Rita

Traveled with family
Disliked: Cleanliness, staff & service, room comfort

Horrible experience

My experience here was horrible I was there two weeks so I had to deal with it. Elevators never worked. Housekeeping was horrible breakfast was burnt. Police were always there
Stayed 15 nights in May 2025

8/10 Good

MARLO

Liked: Staff & service, amenities, property conditions & facilities
The price (Expedia, $75 tax included), could not be beat. The surrounding area made shopping, dining, and driving worthwhile. The front desk mgr, Mrs. Shaw, went out-of-her-way to accommodate my needs. This is not the Hilton but I slept comfortably because the pillows and mattress lived up to the name, Comfort Inn!
Stayed 1 night in May 2025

8/10 Good

MARLO

Liked: Staff & service, amenities, property conditions & facilities
This Comfort Inn located in Plano-Dallas, is easy to find right off of George Bush turnpike with plenty of good parking on the property, a variety of good restaurants and shopping in the area.
Stayed 1 night in May 2025