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Comfort Inn Plano-Dallas

2.5 star property

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Photo gallery for Comfort Inn Plano-Dallas

Standard Room, 2 Queen Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes
Free on-the-go breakfast on weekdays
BBQ/picnic area
Reception
Lobby sitting area

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
$73
includes taxes & fees
Jan 7 - Jan 8, 2026

Explore the area

View in a map
4901 Old Shepard Place, Plano, TX, 75093
  • Place, Baylor Scott & White The Heart Hospital
    ‪10 min walk‬
  • Place, WellBridge Healthcare Greater Dallas
    ‪4 min drive‬
  • Place, Cinemark Central Plano
    ‪5 min drive‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

  • 380 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

  • 380 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

  • 380 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

  • 380 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Comfort Inn Plano-Dallas

Plano hotel close to Baylor Scott & White The Heart Hospital
Along with a 24-hour fitness center, this hotel has a 24-hour business center and WiFi in public areas. Free weekday breakfast and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite.
Comfort Inn Plano-Dallas offers 131 accommodations with safes and coffee/tea makers. 50-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Plano hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Wireless Internet access is available for a surcharge. This hotel offers access to a 24-hour business center. Guests can enjoy a complimentary breakfast on weekdays. This business-friendly hotel also offers a 24-hour fitness center, laundry facilities, and express check-out. Complimentary uncovered self parking is available on site.
A complimentary on-the-go breakfast is served between 6:00 AM and 9:00 AM on weekdays.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available on weekdays 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 1996

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 25 lbs per pet)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 100 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dallas Hampton Inn
Hampton Inn Dallas Hotel Plano-North
Hampton Inn Plano-North
Hampton Inn Plano-North Dallas
Hampton Inn Plano/North Dallas Hotel Plano
Plano Hampton Inn
Hampton Inn Plano-North Dallas Hotel
Hampton Inn Dallas Hotel
Hampton Inn Dallas

Comfort Inn Plano-Dallas Reviews

Reviews

6.8
Rating 10 - Excellent. 202 out of 474 reviews
Rating 8 - Good. 59 out of 474 reviews
Rating 6 - Okay. 45 out of 474 reviews
Rating 4 - Poor. 46 out of 474 reviews
Rating 2 - Terrible. 122 out of 474 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Cyrus

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible customer service Mold on the celling Dirty room Leaking fauset
Stayed 3 nights in Sep 2025

2/10 Terrible

Denecia

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
One of the worst hotel experiences I have ever been to. No lights in parking making feel like I would get mugged or robbed. Inside of the hotel it looks as if they have never did any touch ups since being opened walls and floors were coming up hotel smelled like weed throughout the halls and once we finally got to our room the tv was broke so he moved us but the options were go to a room that smelled like cigarettes or to a room where the water pressure would make the shower head come off.. so throughout this whole process I would say they need to close down and renovate as well as put some damn lights outside in the parking lot!!!
Stayed 2 nights in Sep 2025

10/10 Excellent

Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Aug 2025

2/10 Terrible

Wayne

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl working the counter was the rudest person I've ever encountered at a hotel. Her attitude was 'Why are you here' I felt like I was not only a burden but like I was definitely not a welcomed guest. I will NEVER!!!!! Return here. The halls were filthy. This place is NOT REMIDELED as the website claims.
Stayed 4 nights in Sep 2025

4/10 Poor

April

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The overall condition of the property and the rooms were poor along with the breakfast. They have seriously let that place go downhill and I’ll not be booking anymore stays after this weekend.
Stayed 2 nights in Sep 2025

10/10 Excellent

Earl

Business traveler
Liked: Cleanliness, staff & service
Great
Stayed 5 nights in Sep 2025

10/10 Excellent

Keshia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

William

Liked: Cleanliness
Stayed 1 night in Sep 2025

6/10 Okay

Kevin

Disliked: Amenities
No Business Center - only a small room without a printer or computer to print travel documents. No real wifi- 10mbps down, 10mbps down. No blow dryer. No lights on at the entrance at night.
Stayed 2 nights in Sep 2025

2/10 Terrible

Zachary

Stayed 1 night in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Jonathan

Stayed 1 night in Sep 2025

10/10 Excellent

M

Liked: Cleanliness
Stayed 4 nights in Sep 2025

2/10 Terrible

WILLIAM

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst!!!!!!

They left the front door open with access to the stairs. Anyone could walk in. There was a leak so they tried to dry the water with Texas heat. Mold every and in our shower. Bugs killed and stuck to the wall. One of the worst hotels I have ever stayed at!!!!! 0/10000000!!!!!!!
Stayed 2 nights in Aug 2025

8/10 Good

Marilyn

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

What was working?

Toilet handle broken, elevator not working, and fire alarm out of ceiling.
Stayed 1 night in Aug 2025

6/10 Okay

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Rebecca

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2025

10/10 Excellent

Ferlesher, Humble

Stayed 1 night in Jul 2025

4/10 Poor

Suvra

Disliked: Cleanliness
Stayed 2 nights in Aug 2025

2/10 Terrible

Robert

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They do not allow 3rd party refunds. Be prepared when you cant sleep at night when a random person tries to enter your room at 3 am. The elevator is out. The floors were soaked...Management didnt care and let me check out early with no partial refund. If thats what it take to fix the building than take it.... Expedia is trying to give me a 25$ gift card... why would I book through this if the hotel won't honor a proper cancellation.
Stayed 3 nights in Jul 2025

8/10 Good

Rene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a week of tennis camp at UTD. Perfect place/location. Elevator was down for a couple of days.
Stayed 3 nights in Jul 2025

2/10 Terrible

Diane

Disliked: Amenities
This was the worst hotel I’ve ever stayed in!! No one came to clean my room during my entire 8 days. On the 3rd day with no one cleaning my room, I spoke directly with the maid, who was 2 doors away from my room, and I told her my room number & she promised to clean it. When I returned late in the evening to find the room hadn’t been touched, I called the manager & explained my situation & he said he couldn’t promise anything, they were short staffed. I told him I should be at the top of the list since no one had cleaned my room. He said he couldn’t promise anything. For the remainder of my stay, I had to get my own set of towels, toilet paper etc. Each night when I returned. There was trash left by the elevator that wasn’t picked up for 2 days, the stairways were always dirty, with trash on the stairs. The elevator broke on the 2nd day I arrived & wasn’t fixed the entire time I was there. Anytime I asked for something like: having my room cleaned or when is the elevator going to be fixed, I would get the same reply: “We are short staffed.” One night, as I was walking from the stairway to my room, it looked like there was dog poop in the hallway. All of the things in the room looked like they were falling apart. This was by far the worst hotel I’ve ever stayed in & will never stay in a “Comfort Inn” again. Stay anywhere but here!!!!!
Stayed 8 nights in Jul 2025

4/10 Poor

Mike

Disliked: Cleanliness, property conditions & facilities
Good location. Hotel elevator was out and AC took 1 hr to cool tghe hot room.
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t book here, see photos 7/5/25

Hotel is falling apart. Save your time and money. Moldy walls and active dripping all over lobby and hallways. Rooms have non working fire alarms. That’s a city violation!!
Stayed 2 nights in Jul 2025

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worse hotel in my life! The person up front was nice I believe Trey he came and got the big bug that was flying in the room. Minutes later another one appeared frm under the bed. I fear bugs so much. I cld not stay and left at midnight and had to search for another hotel. Did not stay the 1st or 2nd night. Tub was nasty old. The smell was pet smell. The entrance had wholes in the ceiling. I demand my money all returned.
Stayed 2 nights in Jul 2025