See all properties

Comfort Inn Plano-Dallas

2.5 star property

Choose dates to view prices

Photo gallery for Comfort Inn Plano-Dallas

Standard Room, 2 Queen Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes
BBQ/picnic area
Reception
Free daily on-the-go breakfast
Lobby sitting area

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet friendly
  • Housekeeping
  • Breakfast included
  • Parking included
  • Gym
  • 24/7 front desk
$73
includes taxes & fees
Sep 22 - Sep 23

Explore the area

View in a map
4901 Old Shepard Place, Plano, TX, 75093
  • Baylor Scott & White The Heart Hospital
    ‪12 min walk‬
  • University of Texas at Dallas
    ‪5 min drive‬
  • The Shops at Legacy
    ‪9 min drive‬
  • Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(25 reviews)
  • 380 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

  • 380 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

  • 380 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 380 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Quality Inn West Plano - Dallas

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.1 out of 5, Very Good, 742 reviews
Quality Inn West Plano - Dallas

About this property

Comfort Inn Plano-Dallas

Plano hotel close to Baylor Scott & White The Heart Hospital
Along with a 24-hour fitness center, this hotel has a 24-hour business center and WiFi in public areas. Free weekday breakfast and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite.
Comfort Inn Plano-Dallas offers 131 accommodations with safes and coffee/tea makers. 50-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Plano hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Wireless Internet access is available for a surcharge. This hotel offers access to a 24-hour business center. Guests can enjoy a complimentary breakfast on weekdays. This business-friendly hotel also offers a 24-hour fitness center, laundry facilities, and express check-out. Complimentary uncovered self parking is available on site.
A complimentary on-the-go breakfast is served between 6:00 AM and 9:00 AM on weekdays.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available on weekdays 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 1996

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 25 lbs per pet)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 100 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dallas Hampton Inn
Hampton Inn Dallas Hotel Plano-North
Hampton Inn Plano-North
Hampton Inn Plano-North Dallas
Hampton Inn Plano/North Dallas Hotel Plano
Plano Hampton Inn
Hampton Inn Plano-North Dallas Hotel
Hampton Inn Dallas Hotel
Hampton Inn Dallas

Comfort Inn Plano-Dallas Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 186 out of 422 reviews
Rating 8 - Good. 55 out of 422 reviews
Rating 6 - Okay. 39 out of 422 reviews
Rating 4 - Poor. 38 out of 422 reviews
Rating 2 - Terrible. 104 out of 422 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel looked good from the outside,but get inside the air only worked in the lobby once you passed the lobby it was hot until you made it to your room. Only once ice machine on first floor so if you needed ice you have to go all the way to the first floor to get it. We stayed on the second floor where there was a foul odor by the elevator like you legit had to hold your breathe not to gag. The rooms were okay the air felt real good didn’t like the few stains on the carpet… shower was good. They didn’t have any face towels so you had to use hand towels to bath with and on top of that the pool was not open. It was dirty green and nasty idk what was up with that. Definitely crossing this hotel off the list of stays. We were there for a travel ball tournament.
Stayed 2 nights in Jun 2025

8/10 Good

DANIEL

Stayed 1 night in May 2025

10/10 Excellent

Amy, Prosper

Liked: Cleanliness
Convenient and great customer service
Stayed 2 nights in Mar 2025

4/10 Poor

Rita

Traveled with family
Disliked: Cleanliness, staff & service, room comfort

Horrible experience

My experience here was horrible I was there two weeks so I had to deal with it. Elevators never worked. Housekeeping was horrible breakfast was burnt. Police were always there
Stayed 15 nights in May 2025

8/10 Good

MARLO

Liked: Staff & service, amenities, property conditions & facilities
The price (Expedia, $75 tax included), could not be beat. The surrounding area made shopping, dining, and driving worthwhile. The front desk mgr, Mrs. Shaw, went out-of-her-way to accommodate my needs. This is not the Hilton but I slept comfortably because the pillows and mattress lived up to the name, Comfort Inn!
Stayed 1 night in May 2025

8/10 Good

MARLO

Liked: Staff & service, amenities, property conditions & facilities
This Comfort Inn located in Plano-Dallas, is easy to find right off of George Bush turnpike with plenty of good parking on the property, a variety of good restaurants and shopping in the area.
Stayed 1 night in May 2025

6/10 Okay

Brittany

Traveled with family
Pretty good location, nice staff. Needs some updates. Also a little forewarning of the elevator not working for the past week would have been nice.
Stayed 2 nights in May 2025

2/10 Terrible

Brittany

Disliked: Staff & service, amenities
Elevator broke, didn’t offer items to purchase at the receptionist, no service available to get quarters to Launder clothes, no lids for cup, bedroom furniture and floors are dirty.
Stayed 1 night in May 2025

6/10 Okay

Carole

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service

Honest review

Stayed there 5 nights they cleaned my room once. The guy on reception was constantly on his mobile even when speaking to him. Felt sorry for the breakfast lady as she couldn’t keep up with the demand on her own.
Stayed 5 nights in May 2025

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience, I give this place 0 stars. My family along with 5 other families were staying for an out of town softball tournament. #1 check-in time was 4pm. We arrived at 6pm in between games to check in and return to fields. They said they were over booked and didn’t have rooms for us. Manager said she would clean rooms and have them ready for when we returned. #2 the manger called around 8pm and told us our room #s. We returned at 1030pm to be told we had a 1 king room (we reserved a 2 queen) #3 went to our room and it was disgusting. Leftover food, trash, un made beds, toothpaste all over the counter, poop in the toilet. FILTHY # left hotel at 1130pm and had to find another hotel with 2 kids in tow. Still having to shower and return to field next morning. #4 hotel manager still has failed to return calls to myself along with Expedia. They will not process a return either. Worst hotel experience EVER.
Stayed 1 night in Apr 2025

2/10 Terrible

Yusuf

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad
Stayed 1 night in Apr 2025

4/10 Poor

Tab

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hrrid
Stayed 1 night in Apr 2025

2/10 Terrible

Maricela

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property had a guy doing drums outside that staff was unsure of calling the police, the water went out on one day and we didn’t have hot water when it came back, there were cockroaches in our first room and they moved us to another room juice dispenser at breakfast was only dispensing water, and room was dirty and had food on the floor from prior guests, and finally sheets had stains on them. Staff was nice though.

2/10 Terrible

Ramon Eduardo Gutierrez

Disliked: Staff & service
Overbooked Hotel, I was not able to stay there. Expedia’s answer is they will not make a refund because the hotel does not answer the phone for clarification.
Stayed 1 night in Apr 2025

10/10 Excellent

Linh

Stayed 1 night in Apr 2025

2/10 Terrible

HANI

Bad
Stayed 1 night in Feb 2025

4/10 Poor

Wilson

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, but unfortunately old hotel
Stayed 1 night in Apr 2025

6/10 Okay

Panashe

Liked: Cleanliness
Disliked: Staff & service
Someone came into the room to clean but didnt make the bed or replace the t
Stayed 1 night in Apr 2025

2/10 Terrible

Laqueschia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was dirty, with water damaged it smell of mold
Stayed 1 night in Apr 2025

10/10 Excellent

Jase

Stayed 1 night in Apr 2025

2/10 Terrible

hunter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unclean smells of pot, they charged me a extra $200 for leaving one night early this place is a joke I called the front office and they say yeah it’s a known issue you have to call the customer service number to fix it and get your money back there is nothing that can be done so stupid. Dont stay here!!!! No vending machines the ice machine worked on one flooor and the breakfast was pittaful the lady yelled at us when we asked for coffee such a damn joke!!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Jason

Stayed 1 night in Apr 2025

2/10 Terrible

Marisa

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Earl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff.
Stayed 3 nights in Mar 2025

8/10 Good

Jessie

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Was ok
Stayed 1 night in Apr 2025