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MainStay Suites Addison-Dallas

2.5 star property

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Photo gallery for MainStay Suites Addison-Dallas

Exterior
Suite, 1 Queen Bed, Non Smoking (Efficiency, Pet Friendly) | Premium bedding, desk, laptop workspace, iron/ironing board
Free daily on-the-go breakfast
Suite, 1 Queen Bed, Non Smoking | Premium bedding, desk, laptop workspace, iron/ironing board
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Kitchen
  • Pool
  • Pet friendly
  • Housekeeping
  • Breakfast included
  • Parking included
$65
includes taxes & fees
Sep 9 - Sep 10

Explore the area

View in a map
15200 Addison Road, Building A, Addison, TX, 75001
  • Addison Circle Park
    ‪5 min walk‬
  • Village on the Parkway
    ‪13 min walk‬
  • Galleria Dallas
    ‪3 min drive‬
  • Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 Queen Bed, Non Smoking (Efficiency, Pet Friendly)

Suite, 1 Queen Bed, Non Smoking (Efficiency, Pet Friendly) | Premium bedding, desk, laptop workspace, iron/ironing board

Suite, 1 Queen Bed, Non Smoking (Efficiency, Pet Friendly)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Suite, 1 Queen Bed, Non Smoking | Premium bedding, desk, laptop workspace, iron/ironing board

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking | Premium bedding, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

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Double Room, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub) | 1 bedroom, desk, laptop workspace, iron/ironing board

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  • Pool
  • Hot Tub
  • Breakfast included
  • Parking included
3.8 out of 5, Good, 1,315 reviews
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About this property

MainStay Suites Addison-Dallas

Addison hotel with in-room kitchens
This hotel features an outdoor pool, coffee/tea in a common area, and a business center. Free on-the-go breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include conference space, dry cleaning, and laundry facilities.
MainStay Suites Addison-Dallas offers 70 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Televisions come with cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Public areas are equipped with complimentary wired and wireless Internet access. Business-related amenities consist of a business center and a meeting room. Guests are offered a complimentary breakfast each morning and a complimentary manager's reception is offered on select days. Event facilities measuring 344 square feet (32 square meters) include conference space. This business-friendly hotel also offers an outdoor pool, a vending machine, and coffee/tea in a common area. Complimentary self parking is available on site.
A complimentary on-the-go breakfast is served each morning between 6:30 AM and 9:30 AM. A complimentary manager's reception is offered on select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 344 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2001

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch HDTV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 125 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property

Property is also known as

Hawthorn Suites Wyndham Addison Galleria
Hawthorn Suites Wyndham Hotel Addison Galleria
Hawthorn Suites Wyndham Addison Galleria Hotel
Hawthorn Suites Wyndham Galleria Hotel
Hawthorn Suites Wyndham Addison Galleria Hotel
Hawthorn Suites Wyndham Galleria Hotel
Hawthorn Suites Wyndham Addison Galleria
Hawthorn Suites Wyndham Galleria
Hotel Hawthorn Suites by Wyndham Addison Galleria Addison
Addison Hawthorn Suites by Wyndham Addison Galleria Hotel
Hotel Hawthorn Suites by Wyndham Addison Galleria
Hawthorn Suites by Wyndham Addison Galleria Addison

MainStay Suites Addison-Dallas Reviews

Reviews

6.6
Rating 10 - Excellent. 255 out of 1000 reviews
Rating 8 - Good. 246 out of 1000 reviews
Rating 6 - Okay. 175 out of 1000 reviews
Rating 4 - Poor. 153 out of 1000 reviews
Rating 2 - Terrible. 171 out of 1000 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Aumora

Stayed 7 nights in May 2025

2/10 Terrible

Sheila

Disliked: Cleanliness, property conditions & facilities, room comfort
This place is so dirty. Carpet dirty in the room and the hallways. It is so disgusting. Rooms dirty. Dead Bugs on walls Dead Bugs on ceiling Roaches crawling Bad smells from food and body order, mildew. Mildew in the shower. Elevators do not work and hasn't been. The lady at the front made it seems like it just happened. But from previous reviews, it's an ongoing problem. I think the health department needs to visit this place and you won't get a hot breakfast because there is no way that that place is clean enough to even serve people anything let alone coffee in the lobby. The breakfast they talk about is a two pack muffin and like I said coffee that I dare you to drink
Stayed 2 nights in May 2025

2/10 Terrible

Briana

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy, Smoke Smell Horrible, Smoke Detectors Missing, Unsafe
Stayed 2 nights in May 2025

2/10 Terrible

Vivek

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had cockroaches, strong smoke odor, microwave didn’t work, in one of the rooms, water was dripping through the shower, elevator was broken and I had an 83 year disabled person who had difficulties going up and down from his room on the 2nd floor. Staircase and corridor carpets are full of marks, dirty. Very disappointed that Choice will not check them thoroughly. Hopefully, Expedia will refund our money for our 4 rooms.
Cockroach
Roach
Roach
Stayed 2 nights in May 2025

2/10 Terrible

Chang

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Check in date, elevator is not working at all and they dont know when to fix. The front desk clerk, Sazzad, give me a third floor room even he knows that elevator is not working. Once I found out the elevator was not working, I complained about 3rd floor room without elevator. Sazzad told me it was inly 3rd floor like nothing wrong with working up stairs with my heavy luggages. I told him i had heart problem, so i couldnt work up to third floor. Then he gave me options for either stay on 3rd floor without elevator or he sent me other place, Quality Suites after he charged me security deposit. He was very rude like yelling to speak and his behavior was nit professional enough to help customer, actually he didnt care about customers. In addition, he never apolozied at all for their elevator problem for inconvenience. This is worst motel that I never had before. I recommended all reviewers to not go this place. You will be registered once you put your step into this place and start see this guy, Sazzad.
Stayed 3 nights in May 2025

8/10 Good

Karla

Traveled with family
Liked: Staff & service
Good for the price paid.
Stayed 2 nights in May 2025

2/10 Terrible

Kayla

Traveled with group, Business traveler
Where do I begin. The elevator was broken, open, on the third floor with no signage. There was furniture in the hallways randomly. My room was missing the smoke detector and there was a hole in the ceiling. The tank lid on the toilet wasn’t even for that toilet. The bathroom door was damaged like someone tried to break into the bathroom. The whole hotel smelled awful. The staff at the front desk was on drugs and didn’t know what she was doing. 0/10 literally. Don’t waste your money 👌
Stayed 1 night in May 2025

4/10 Poor

Carlos

Traveled with group
Phone in room didn’t work, toilet took 10 minutes or longer before tank started to fill and the elevator broke during my stay. Got a good deal, but will never stay there again.
Stayed 3 nights in May 2025

4/10 Poor

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roaches

Roaches. Get it together folks
Stayed 2 nights in May 2025

10/10 Excellent

Todd

Business traveler, Traveled with partner
Liked: Cleanliness
The staff did not pester us
Stayed 6 nights in May 2025

2/10 Terrible

Noah

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
One of the nastiest hotels I’ve ever stayed in carpets are stained walls are disgusting it stunk I couldn’t even stay the night there
Stayed 2 nights in May 2025

2/10 Terrible

Chelsea

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t go!!!

I would not recommend anyone getting a room at this hotel! Smelled like smoke and was not clean at all. Roaches were crawling on the floor. I could not stay there!
Stayed 2 nights in May 2025

4/10 Poor

Amer, Irvine

Disliked: Cleanliness, staff & service, property conditions & facilities
Not for business travelers. Deteriorating conditions.
Stayed 3 nights in May 2025

4/10 Poor

Jordain

Disliked: Cleanliness, property conditions & facilities
Super run down
Stayed 1 night in May 2025

2/10 Terrible

Becky

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible check in. Slow and inaccurate. Family woke up with bedbugs all over. 100% would not recommend.
Stayed 1 night in May 2025

4/10 Poor

Kevin

Stayed 1 night in May 2025

2/10 Terrible

Camille

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It is sketchy and dirty. Front desk is nice but the rooms, stairs, floors, beds, curtains, furniture, and some of bathrooms are gross. Not ok. Couldn’t stay there the 2nd night.
Stayed 2 nights in May 2025

4/10 Poor

Ricardo

Disliked: Cleanliness, amenities, property conditions & facilities
Left my adidas sandals and they threw them out.
Stayed 3 nights in Apr 2025

4/10 Poor

Mahila

Stayed 1 night in Apr 2025

4/10 Poor

Jessica M.

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No elevator, no fridge in the room, no discount. We had to stay downstairs due to a disability. Dirty carpet, falling apart. The staff was at least nice.
Stayed 1 night in Apr 2025

2/10 Terrible

jerrell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Enidza

Liked: Cleanliness, property conditions & facilities
Its so quiet good for sleeping
Stayed 1 night in Apr 2025

4/10 Poor

Christie

Traveled with family
Disliked: Staff & service, property conditions & facilities
Staff was not friendly.
Stayed 9 nights in Apr 2025

8/10 Good

Verified traveler

Disliked: Staff & service

Apt style w/cookware. NO BREAKFAST/NO ELEVATOR!!!!

Stay was great. Budget friendly. Apt style hotel woth kitchen pots, pans, plates, dinnerware, stove top and full size fridge/freezer. NO BREAKFAST AND NO ELEVATOR(no sign for either and ZERO notification of such) these are the two HUGE concerns with this hotel. Very spacious. Windows open for fresh air. Hotel has slight odor of curry/smoke but not overbearing.
Stayed 1 night in Mar 2025