2/10 Terrible
mdrockz
Traveled with family and small children
Mar 23, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had high ratings so I foolishly went here only to find it was lies. It looks clean at 1st glance, but when you get to your actual room I literally saw left behind hairs in the bathroom area. SO GROSS. it had patch jobs & the worst shower clogged up past my ankles. I let front desk know she just said she could have maintenance check in the AM. As I left in the AM the following day I noticed a toilet plunger so their plumbing issues are throughout the hotel.. 1st night I went to jacuzzi it looked pretty old even though in the pics it didn't look bad. I noticed a family who had young kids diving & swimming around in the jacuzzi. Other places I've stayed they don't normally allow kids (like 4-5) in the jacuzzi so I asked the front desk & they told me there were no restrictions. The breakfast was actually decent & the people working the buffet were friendly. The next night decided to try the jacuzzi again. This time it was only one lady in there & we started chatting. She said she had set the timer for only 15mins, but I don't think timer was working. As we were chatting we noticed a very strong smell of chlorine and it started to burn our throats and she coughed a lot. The whole pool area was smelling of strong chlorine. (The pool door was broken you had to be let in) I let front desk know again about chlorine & door. They didn't seem to concerned just stated they will have pool guy ck it in the AM. Lady in jacuzzi had to go to Urgent care the next day
mdrockz
Stayed 2 nights in Mar 2025