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Holiday Inn Express & Suites Plano - The Colony by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Plano - The Colony by IHG

Check-in/check-out kiosk
Point of interest
Point of interest
Exterior
1 bedroom, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Parking included
  • Laundry

Explore the area

Map
5290 Memorial Drive, The Colony, TX, 75056
  • Hawaiian Falls The Colony
    ‪3 min walk‬
  • Grandscape
    ‪7 min walk‬
  • Stonebriar Centre Mall
    ‪6 min drive‬
  • Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪21 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Communications)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible Bathtub (Communications)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible Bathtub (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(43 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Roll-in Shower (Communications)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, in-room safe, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(25 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Communications)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible (Communications)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Communications)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible Bathtub (Communications)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible Bathtub (Communications)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 2 Queen Beds

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About this property

Holiday Inn Express & Suites Plano - The Colony by IHG

The Colony hotel with indoor pool
An indoor pool, a fitness center, and coffee/tea in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Holiday Inn Express & Suites Plano - The Colony by IHG offers 84 air-conditioned accommodations with safes and coffee/tea makers. 50-inch LCD televisions come with digital channels and Netflix. Bathrooms include complimentary toiletries and hair dryers.

This The Colony hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Holiday Inn Express & Suites Plano - The Colony by IHG features an indoor pool and a fitness center. A computer station is located on site and wired and wireless Internet access is complimentary. A complimentary breakfast is offered each morning. This business-friendly hotel also offers multilingual staff, coffee/tea in a common area, and laundry facilities. Onsite self parking is complimentary.

Holiday Inn Express & Suites Plano - The Colony by IHG has designated areas for smoking.

A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:30 AM and 10:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2019
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 9:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Suites Plano The Colony
Holiday Inn Express Suites Plano The Colony by IHG
Holiday Inn Express Suites Plano The Colony an IHG Hotel
Holiday Inn Express & Suites Plano - The Colony by IHG Hotel

Holiday Inn Express & Suites Plano - The Colony by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 503 out of 699 reviews
Rating 8 - Good. 112 out of 699 reviews
Rating 6 - Okay. 37 out of 699 reviews
Rating 4 - Poor. 22 out of 699 reviews
Rating 2 - Terrible. 25 out of 699 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Joshua

Stayed 2 nights in Mar 2025

6/10 Okay

Brandon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I’m saddened!

My family and I were looking forward to this stay. This hotel has always been great to us and we’ve never had an issue. Until this past stay. Everything was great until we went to the pool. The pool area was horrible! As soon as we opened the door to the pool. A fishy smell came straight towards us. Usually you could smell chlorine. So we chanced it and I told the kids maybe it’s just the floor. When we got in the pool we almost slipped off the stairs as the stairs and pool were slimy and slick. It was as if algae was in there. We were so disappointed we all got out went upstairs and showered. My kids said it smelt like a pond/ lake.
Stayed 1 night in Mar 2025

4/10 Poor

Laura

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Not worth it.

A lot disappointing. Don’t let the 9.-ratings fool you. The minute you walk in the door it has a horrible odor. They said it was normal and they don’t know what to do about it. I called spelt Kool-Aid on the floor just as you come in the door two spot. A day later the red Kool-Aid is still on the floor in front of the door after I’ve spoken to two employees. The room was very clean and did not smell. The pool water and area smelt terrible. The breakfast was edible and that’s all I can say about that. We were very disappointed will not stay here again
Stayed 1 night in Mar 2025

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 3 nights in Mar 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Christy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Steven

Hotel was great
Stayed 1 night in Feb 2025

8/10 Good

Lindsay

Stayed 2 nights in Dec 2024

10/10 Excellent

Christy

Stayed 1 night in Mar 2025

8/10 Good

Katie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Shelby

Stayed 1 night in Mar 2025

2/10 Terrible

Jennifer

Traveled with family
Disliked: Staff & service

Gave my room to someone else

Go next door and stay at the hotel next door.
Stayed 1 night in Mar 2025

8/10 Good

Lesley

Stayed 1 night in Feb 2025

10/10 Excellent

DIEGO

Stayed 1 night in Dec 2024

8/10 Good

Stephen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints!!
Stayed 1 night in Feb 2025

2/10 Terrible

Jamie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel ever.

I didn't even get checked in, because when I showed up at 1 pm after driving hours to get there, I was told by the girl at the counter that I couldn't check in early and to come back at 3. I took my kids to eat and to kill some time and came back, and there was a different person working who told me they canceled my room because they tried to charge my card (it was locked?) and I always pay when I check in. I drove over 3 hours to get there and be told to come back in a bit, then all of a sudden I have 2 tired kids and no room. That is not okay. If I book a room it's because I need a room, and if the option to pay when I get there isn't valid then WHY is it an option?
Stayed 1 night in Mar 2025

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely front desk Kat!
Stayed 1 night in Mar 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

I always enjoy staying here. Clean, friendly staff
Stayed 1 night in Feb 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Angela

Stayed 1 night in Feb 2025

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
A classic holiday inn experience not bad at all
Stayed 2 nights in Feb 2025