10/10 Excellent
Donna
Oct 24, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My visit was awesome. The customer service I received was a 10/10 in all areas except the restaurant I will give that 8/10. I only ate breakfast on site twice and the food was delicious. My only concern was the servers I had both days. They didn’t seem attentive and I was very disappointed. The manager on my first experience, provided excellent service recovery. On the second day I ate breakfast in the restaurant, I asked who my server was, he provided me with my drinks and that was it. I didn’t complain about the service on that day as I know that I would not be returning because I was leaving early the next morning. The manager often saw about my needs. At that time there were only 8 patrons in the restaurant. The server on that morning was on his phone for a brief moment, watching a little television and restocking the tables. He was doing everything except paying attention to his customer. Otherwise, my visit was great. Housekeeping was excellent.
Donna
Stayed 4 nights in Oct 2024