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SureStay Plus Hotel by Best Western Plano

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Plano

Lobby
Exterior
Outdoor pool, open 8:00 AM to 11:00 PM, sun loungers
Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, premium bedding, desk, blackout drapes
Meeting facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Pool
  • Pet friendly
  • Housekeeping

Explore the area

Map
640 E Park Blvd, Plano, TX, 75074
  • CityLine
    ‪3 min drive‬
  • Plano Convention Center
    ‪4 min drive‬
  • University of Texas at Dallas
    ‪7 min drive‬
  • Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed) | 1 bedroom, premium bedding, desk, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

1 bedroom, premium bedding, desk, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, premium bedding, desk, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(23 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed) | 1 bedroom, premium bedding, desk, blackout drapes

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, premium bedding, desk, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.2 out of 10
Very good
(23 reviews)
  • Sleeps 6
  • 2 Queen Beds

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About this property

SureStay Plus Hotel by Best Western Plano

Plano hotel with coffee shop/cafe
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour business center, a coffee shop/cafe, and a hot tub are onsite.
SureStay Plus Hotel by Best Western Plano offers 84 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations offer separate sitting areas. Beds feature premium bedding. 43-inch LED televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an outdoor pool, SureStay Plus Hotel by Best Western Plano provides a hot tub and a 24-hour fitness center. Dining options at the hotel include a coffee shop/cafe and a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and a meeting room. Event facilities measuring 581 square feet (54 square meters) include conference space. This business-friendly hotel also offers a vending machine, tour/ticket assistance, and a picnic area. Onsite self parking is complimentary.

SureStay Plus Hotel by Best Western Plano is a smoke-free property.

A complimentary self-serve breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

Chinese (Mandarin), English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LED TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night (maximum USD 100 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per night (maximum USD 100 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Park Suites
Best Western Park Suites Hotel
Best Western Park Suites Hotel Plano
Best Western Park Suites Plano
Hotel Best Western Park
Magnuson Hotel Park Suites Plano
Magnuson Hotel Park Suites
Magnuson Park Suites Plano
Magnuson Park Suites
Magnuson Hotel Park Suites
Surestay Plus By Plano Plano
SureStay Plus Hotel by Best Western Plano Hotel
SureStay Plus Hotel by Best Western Plano Plano
SureStay Plus Hotel by Best Western Plano Hotel Plano

SureStay Plus Hotel by Best Western Plano Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 428 out of 1003 reviews
Rating 8 - Good. 266 out of 1003 reviews
Rating 6 - Okay. 127 out of 1003 reviews
Rating 4 - Poor. 85 out of 1003 reviews
Rating 2 - Terrible. 97 out of 1003 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jayson

Stayed 2 nights in Mar 2025

2/10 Terrible

Shenoda, San Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was very dirty and the key did not work for the first 3 hours
Stayed 2 nights in Mar 2025

4/10 Poor

kendrick

Business traveler
Disliked: Cleanliness, staff & service

It was ok

First off I was basically racially profiled because I look like another black guy that they had to ban from the hotel so I had to identify myself upon reentry after just leaving out of the front door and speaking to the front desk person who did not speak back to me or acknowledge that I even was there. Room service are room cleaning housekeeping service sucked my wife waited hours for towels and toilet paper and you have to let them know that you need the room made up you have to go downstairs to the front desk to make sure they do it hotel is outdated and there's a bit of riff Raff around the property I never want to give a property or business a bad review but the racial profiling top the cake. Sure it won't be staying at the sure stay more like unsure stay. More like sure don't stay. At least they don't have roaches or bed bugs that's the best thing I can say.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jayson

Stayed 1 night in Mar 2025

10/10 Excellent

joe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel and Friendly staff
Stayed 3 nights in Mar 2025

2/10 Terrible

Marshall

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

4/10 Poor

Tiel

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

2/10 Terrible

Shalundra

Stayed 7 nights in Feb 2025

6/10 Okay

min

Stayed 1 night in Feb 2025

10/10 Excellent

Monica

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Jayson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Feb 2025

8/10 Good

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay while in Plano.
Stayed 4 nights in Feb 2025

8/10 Good

Shayma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I'd give this place a 7.5/10. When I first entered the room and went to the bathroom, there was a huge cockroach laying upside down in the bathtub. I'm not a fan of bugs so I just used water to flush it down the drain. Another issue is, I wish there was more variety of breakfast to eat, such as pancakes, having nutella available, other breakfast items like that -- this would have been great. Otherwise, this was my 2nd time staying here so I had no other issues. The staff, especially the guys named Manish and Prashant, were amazing! I loved their hospitality and how they went above and beyond to help me with what I needed.
Stayed 3 nights in Feb 2025

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Feb 2025

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities, room comfort

No tell motel.

This place needs updates, the room was dirty, the bathroom door wouldn't shut. People fighting in the parking lot. At 3am people in the all talking and yelling. Would never come back again.
Stayed 1 night in Feb 2025

10/10 Excellent

Jayson

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Feb 2025

2/10 Terrible

Rebecca

Disliked: Cleanliness, property conditions & facilities
So dirty! Rust in the shower, gobs of hair preventing drainage, our trash was full upon entry, the floors had not been vacuumed, found previous items of others on the floor, etc. We also asked for bedding for our hideaway bed which we never received all night.
Stayed 1 night in Feb 2025

2/10 Terrible

Michael

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
AC DIDN'T WORK TOILET WAS STOPPED WHOLE STAY
Stayed 1 night in Feb 2025

4/10 Poor

Sunghee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
smells so bad..not clean
Stayed 3 nights in Jan 2025

4/10 Poor

Kimberly

Business traveler
Disliked: Staff & service, property conditions & facilities

Meh. Ok but I think I can find better

When we first entered the room, the smoke detector was hanging down off the ceiling by a wire. The hotel is in need of an upgrade but it's not terrible. The thing that bothered me the most is that I asked for an extra pillow for my room and they said that they didn't have any extra pillows. The staff wasn't very friendly and didn't seem to want to help.
Stayed 3 nights in Sep 2024

2/10 Terrible

JoAnn

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They overcharged my credit card and we are having trouble resolving the dispute.
Stayed 3 nights in Jan 2025

10/10 Excellent

Cathye

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice stay!
Stayed 1 night in Jan 2025

4/10 Poor

angela

Traveled with family
Disliked: Cleanliness, staff & service

Smh

Theres no words,The tub was stoped up i still felt dirty,after a shower because all the water i was standing in after taking a shower,There was no breakfast ,in the morning the next following day ,And the only time i saw the house keepers is when it was time to checking out.The eggs looked fake when i finally got a chance to eat the final day upon checking out.No house keepers to clean my room doing my whole stay.The hot tub looked nasty in the inside .O I would never go back.
Stayed 3 nights in Jan 2025

4/10 Poor

Vincent

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Jeff

Business traveler
Liked: Room comfort

They get you at the drive-thru.

The only thing negative I have to report is because of the inclement weather employees did not make it to work; therefore, the hotel did not have a complimentary breakfast that is advertised and I paid for. I should be given a voucher or something. I paid for it and did not get it.
Stayed 1 night in Jan 2025