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SureStay Plus Hotel by Best Western Plano

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Plus Hotel by Best Western Plano

Lobby
Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed) | Premium bedding, desk, blackout drapes, iron/ironing board
Meeting facility
Outdoor pool, open 8:00 AM to 11:00 PM, sun loungers
Exterior

Reviews

7.8 out of 10

Good

Popular amenities

  • Breakfast included
  • Hot Tub
    Hot Tub
  • Parking available
    Parking available
  • Pool
    Pool
  • Pet friendly
    Pet friendly
  • Housekeeping
    Housekeeping

Explore the area

Map
640 E Park Blvd, Plano, TX, 75074
  • Collin Creek Mall
    3 min drive
  • The Main Event
    4 min drive
  • CityLine
    5 min drive
  • Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    30 min drive

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed) | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed) | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

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About this property

SureStay Plus Hotel by Best Western Plano

Plano hotel with coffee shop/cafe
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour business center, a coffee shop/cafe, and a spa tub are onsite.
SureStay Plus Hotel by Best Western Plano offers 84 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations offer separate sitting areas. Beds feature premium bedding. 43-inch LED televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an outdoor pool, SureStay Plus Hotel by Best Western Plano provides a spa tub and a 24-hour fitness center. Dining options at the hotel include a coffee shop/cafe and a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and a meeting room. Event facilities measuring 581 square feet (54 square meters) include conference space. This business-friendly hotel also offers a vending machine, tour/ticket assistance, and a picnic area. Onsite self parking is complimentary.

SureStay Plus Hotel by Best Western Plano is a smoke-free property.

A complimentary self-serve breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

Chinese (Mandarin), English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 581 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LED TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night (maximum USD 100 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per night (maximum USD 100 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Park Suites
Best Western Park Suites Hotel
Best Western Park Suites Hotel Plano
Best Western Park Suites Plano
Hotel Best Western Park
Magnuson Hotel Park Suites Plano
Magnuson Hotel Park Suites
Magnuson Park Suites Plano
Magnuson Park Suites
Magnuson Hotel Park Suites
Surestay Plus By Plano Plano
SureStay Plus Hotel by Best Western Plano Hotel
SureStay Plus Hotel by Best Western Plano Plano
SureStay Plus Hotel by Best Western Plano Hotel Plano

SureStay Plus Hotel by Best Western Plano Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 437 out of 1000 reviews" "
Rating 8 - Good. 275 out of 1000 reviews" "
Rating 6 - Okay. 124 out of 1000 reviews" "
Rating 4 - Poor. 78 out of 1000 reviews" "
Rating 2 - Terrible. 86 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Tinsae

Liked: Staff & service
Disliked: Cleanliness
The people did their jobs to the best of their ability, not really over the top but for the price, it made since.
Stayed 6 nights in Aug 2024

2/10 Terrible

tamera

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Really worn out
Very worn out. Elevator was on its last leg. My drapes were in shreds from sunlight damage.
Stayed 2 nights in Aug 2024

6/10 Okay

Tomohito

Traveled with family and small children, Traveled with family
Broken shower head clip
Stayed 4 nights in Aug 2024

2/10 Terrible

Matteo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty , unsafe place , bugs in the bed , cockroaches, managements rude and arrogant . Don’t sleep here .
Stayed 13 nights in Jul 2024

8/10 Good

Tony, flint

Stayed 2 nights in Jul 2024

8/10 Good

Yvonne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady in the breakfast area, she was empaty, and patience and the elevador are too dirty and smell so bad, and carpet too
Stayed 5 nights in Jul 2024

6/10 Okay

abdeljawad, bedford

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
There was no extra blankets, they gave us 2 blankets for a family of 6. Also When I asked for towels she said there is limited amount for each room and she gave me 3 towels for all of us.
Stayed 2 nights in Jul 2024

4/10 Poor

Jabed

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found bedsheet with pee and blood. Fortunately, house keeping was outside and make them change. Towels had black marks. When asked to replace, front desk refused to replace the towels unless the dirty ones were brought to the front desk. Offered to put them outside the door, but didn’t accept. Carpets were dirty inside the room, corridor and elevator. Doors are need paint. This hotel needs remodeling work badly. Suggest travelers to find other alternative hotels.
Stayed 7 nights in Jul 2024

8/10 Good

Tewanta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

8/10 Good

Brooke, Amarillo

Traveled with partner
Liked: Staff & service
The staff was nice but it wasn’t very clean, they didn’t have clean towels, and the hotel was pretty hot and humid.
Stayed 3 nights in Jun 2024

10/10 Excellent

Rebaz

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Jul 2024

10/10 Excellent

Ieshia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute booking but the receptionist was so quick to help me out and I thank him for that. It was quick, convenient, and their beds were amazing.
Stayed 1 night in Jun 2024

8/10 Good

Aimes

Traveled with family and small children
Liked: Staff & service
Staff was great
Stayed 1 night in Jul 2024

2/10 Terrible

Matteo

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Please sleep in the car DON’T go this hotel worst experience my life . Dirty ,unsafe , horrible breakfast, Managements doesn’t care anything , no towel replace and no service room for clean and replace dirty blanket . Reception is very rude . Floor is not stable with cockroaches everywhere.
Stayed 2 nights in Jun 2024

4/10 Poor

Jeremy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Malina

Stayed 3 nights in Jul 2024

10/10 Excellent

Madhava rao

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

ANGELA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was really nice. My only issues were, the jets in the hot tub wasn't working, (yes t was really hot for daytime but good for night. The breakfast good but the coffee was awesome. The front desk was friendly
Stayed 5 nights in Jul 2024

8/10 Good

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

2/10 Terrible

angelica

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The worst customer servive ever, 2 towels per room and no extra. Frid didnt work. We washed our own towels, cause they nevwr brought us any, beciase thwy stayed they didnt have any. Just nasty place and naaty people.
Stayed 1 night in Jun 2024

8/10 Good

derel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant in most respects
The included breakfast was pretty good with biscuit gravy, cereal, coffee, juice, etc.. but the hours were short and the closing too early. I liked the carpeted room, the first I encountered on my lengthy trip. I may search for carpeted rooms in future. The internet available was mostly down.
Stayed 2 nights in Jun 2024

10/10 Excellent

Oseas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

2/10 Terrible

Craig

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stay somewhere else, not an 8.4
Entire property smelled bad, A/C didn’t cool, beds are terrible, not enough towels and we’re told they didn’t have anymore, overall bad. It is in a decent location.
Stayed 2 nights in Jun 2024

4/10 Poor

Benjamin

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended.
The common areas were hot and smelled funny. The room was not cleaned well: sheets and pillowcases were dirty or stained, and my allergies were going off in there, which means it probably was not vacuumed well. We also had a person approach us just outside the front door warning us to be careful at night here. We were booked for 3 nights. We checked out after 1.
Stayed 3 nights in Jun 2024