Along with laundry facilities, this smoke-free motel has a 24-hour front desk and free self parking. WiFi in public areas is free. Other amenities include multilingual staff assistance and a vending machine.
Plano Inn & Suites offers 112 accommodations with complimentary toiletries. Full-sized refrigerators/freezers and microwaves are provided. Bathrooms include shower/tub combinations.
Guests can surf the web using the complimentary wireless Internet access. Televisions come with cable channels. Housekeeping is provided daily.
Plano Inn & Suites features a vending machine, multilingual staff, and laundry facilities. Public areas are equipped with complimentary wireless Internet access. Onsite uncovered self parking is complimentary.
Plano Inn & Suites is a smoke-free property.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free uncovered self parking on site
Family friendly
In-room full-sized refrigerator/freezer
In-room microwave
Laundry facilities
Conveniences
24-hour front desk
Laundry facilities
Vending machine
Guest services
Housekeeping (daily)
Multilingual staff
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Shower/bathtub combination
Towels provided
Entertainment
32-inch TV with cable channels
Food and drink
Full-sized refrigerator/freezer
Microwave
More
Air conditioning (climate-controlled)
Heating (climate-controlled)
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21
Check-out
Check-out before 11:00 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
We should mention
Only registered guests are allowed in the guestrooms
Property is also known as
Plano Inn & Suites Motel
Plano Inn & Suites Plano
Plano Inn & Suites Motel Plano
Plano Inn & Suites Reviews
Reviews
6.4
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 45 out of 143 reviews
10 - Excellent
45
Rating 8 - Good. 28 out of 143 reviews
8 - Good
28
Rating 6 - Okay. 20 out of 143 reviews
6 - Okay
20
Rating 4 - Poor. 7 out of 143 reviews
4 - Poor
7
Rating 2 - Terrible. 43 out of 143 reviews
2 - Terrible
43
6.4/10
Cleanliness
6.4/10
Staff & service
5.6/10
Amenities
6.0/10
Property conditions & facilities
5.6/10
Eco-friendliness
Reviews
2/10 Terrible
Eric
Dec 2, 2024
Disliked: Staff & service
This was the worst hotel I've been to in my lifetime and I've been there 45 years you never come back here.
Eric
Stayed 1 night in Nov 2024
8/10 Good
Sarah
Nov 9, 2024
Sarah
Stayed 1 night in Nov 2024
10/10 Excellent
Syed
Traveled with family
Oct 19, 2024
Liked: Cleanliness, staff & service
Over all is fine but room service is not professional service.
There was roaches all in the bathroom and mold in the ceiling of room 214 and the faucet wouldn't stop dripping. The fire alarm was in the drawer. The top cover had a smell like ot hasn't been washed.
There were several maintenance issues sited on property, running toilets, clear signs of ceiling/roof leaks, peeling and chipped paint in waiting areas, halls, and room.
Staff also gave my a key-card and told me it was for room 226. The key-card did not work in the door for 2 reasons, 1) There was still someone staying in that room, and 2) I was told the wrong room by staff. I was supposed to be staying in 228. I actually disturbed the person staying in room 226 due to me trying the key-card 4 times and trying to open his door.
So we stayed here because they advertised as a pet friendly hotel. After a very long day of driving we checked in around 1:30 AM. The late night desk clerk took our information, checked us in and gave us a room. I got about 3 hours of sleep and left to work around 5:45 AM. Around 9:00 AM I get a call from my wife saying she was scared because the hotel had been calling her and screaming at her, saying she had a dog in the room, then banged on the door and walked right in while she was getting ready for her shower. Fortunately, my dog is a very protective Malinois who made him think twice about his life choices and he left. Obviously, my wife was very very upset and I of course rushed back and confronted the front desk staff. They admitted everything to my face and said that we had not told them we had a dog. I replied that it's not my responsibility to know what to tell them and what not to tell - if they need additional information they need to ask and they did not so this is a training issue and they need to train their employees better, not scream at guests and barge in on them in a state of undress. I called the police who came to investigate and told me THIS IS NOT THE FIRST TIME this has happened. We immediately left and booked a different hotel.
I cannot stress enough how you should not come to this hotel. Had my dog not been there to protect my wife who knows what would have happened next. Please, for your own safety and well being, do not come here.