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Quality Inn West Plano - Dallas

2.5 star property

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Photo gallery for Quality Inn West Plano - Dallas

Exterior
Standard Room, 1 King Bed, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets
Lobby
Lobby
Free daily full breakfast

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services
$72
includes taxes & fees
Jan 14 - Jan 15, 2026

Explore the area

View in a map
5021 W Plano Pkwy, Plano, TX, 75093
  • Place, Baylor Scott & White The Heart Hospital
    ‪5 min walk‬
  • Place, St. Andrew Methodist Church
    ‪2 min drive‬
  • Place, WellBridge Healthcare Greater Dallas
    ‪3 min drive‬
  • Airport, Dallas, TX (DAL-Love Field)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(58 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby
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  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
4.1 out of 5, Very Good, 1,005 reviews
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About this property

Quality Inn West Plano - Dallas

Plano hotel with free breakfast
This smoke-free hotel features a fitness center, a 24-hour business center, and coffee/tea in a common area. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
Quality Inn West Plano - Dallas offers 60 accommodations with safes and complimentary newspapers. 32-inch flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. Guests can enjoy a complimentary breakfast each morning. This Plano hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Quality Inn West Plano - Dallas is a smoke-free property.

A complimentary full breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 35.00
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 20.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 35.00 (subject to availability)
  • Late check-out fee: USD 20.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

Comfort Inn Hotel Plano
Comfort Inn Plano
Comfort Inn Near Plano Medical Hotel Plano
Comfort Inn Plano Hotel
Plano Comfort Inn
FairBridge Inn Plano
FairBridge Plano
Quality Inn West Plano Dallas
Quality West Plano Dallas
Comfort Inn Near Plano Medical Center
Quality Inn West Plano Dallas
Quality Inn West Plano - Dallas Hotel
Quality Inn West Plano - Dallas Plano
Quality Inn West Plano - Dallas Hotel Plano

Quality Inn West Plano - Dallas Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 357 out of 789 reviews
Rating 8 - Good. 235 out of 789 reviews
Rating 6 - Okay. 101 out of 789 reviews
Rating 4 - Poor. 45 out of 789 reviews
Rating 2 - Terrible. 51 out of 789 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

sotunbo

Stayed 2 nights in Sep 2025

8/10 Good

Amos

Liked: Staff & service
There was a “moldy” smell in the room… not sure if it was the carpet but the room needed more air freshener in it.
Stayed 2 nights in Sep 2025

6/10 Okay

Sara, Dallas

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Had to switch rooms. First room smelled extremely mildewed. Property shows wear & tear. Needs to be refreshed.
Stayed 1 night in Sep 2025

4/10 Poor

Murat

Disliked: Property conditions & facilities
They gave me a room and it smelled so strongly of mold that I couldn’t breathe, so I left. Then I politely asked if they had a room without that smell, and they changed it, but that one also smelled.Also breakfast so poor nothing!!
Stayed 1 night in Sep 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Toby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard hotel experience. Room table chairs were worn. Overall it was fine for a quick one night stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Amy, OTSEGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 4 nights in Sep 2025

10/10 Excellent

Hideyuki

Stayed 3 nights in Sep 2025

10/10 Excellent

Horacio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at my arrival and departure was very polite and helpful
Stayed 1 night in Sep 2025

4/10 Poor

LeAnn

Traveled with family
Disliked: Cleanliness
no one at desk to check in. Waited over 5 minutes, ended up calling the front desk
Stayed 1 night in Sep 2025

2/10 Terrible

Renato

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet was not working properly so i notified the front desk at first he said i gotta talk to a manager and the same guy came to my room and he said it is fixed now I tried to use it but no luck so I went back to from desk and asked to change room the guy said to me no and just tell the manager in the morning so I I spent the night in a same room with no toilet I spoke to the manager in the morning and he said to me sorry and he will give me ten percent off the next time , I couldn’t believe what I’m hearing I was charged full price
Stayed 1 night in Sep 2025

2/10 Terrible

Janelle

Disliked: Cleanliness, staff & service, property conditions & facilities
I rarely leave bad reviews but I must warn people of this place. Have no idea how it has a ‘wonderful’ rating!!! I will never stay here again! The room was disgusting the moment I walked in. There was a strong, overpowering musk/cologne smell that intensified when the ac kicked in. It gave me an intense headache after 5 minutes being there! The smell was so bad that it kept waking me up. Didn’t even know that was possible. After the 3rd time of being awoken, we left at 4am. The room was damp also. Even worse, it was discovered that my daughter had BED BUGS in her bed! With all of this I can honestly say this was the WORST hotel experience I’ve ever had in my life. I would avoid this place at all costs.
Stayed 1 night in Aug 2025

8/10 Good

jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, very clean. The AC in my room wasnt great but it kept the room comfortable, it was very hit this particular weekend and the window was on the sun side of the building. I would stay here again if in the area.
Stayed 2 nights in Aug 2025

8/10 Good

Kamal

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Bad Mold Smell

There was a heavy mold smell in the room, tried another and it was the same. I had to check out of the hotel within 10 minutes of arrival because of my mold allegories. In addition, furniture was in poor condition with table dents and leather chairs are excessive peals. Mattress was very cheap in which you feel the springs and for people with back issues it will not be pleasant. Having said all of that front desk clerk was very nice.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kelly

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick. It’s a good stay for those on a budget.
Stayed 2 nights in Aug 2025

10/10 Excellent

Charlotte

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

6/10 Okay

Gordon

Ok
Stayed 1 night in Aug 2025

10/10 Excellent

Betty

Liked: Staff & service, property conditions & facilities, room comfort
Only problem was TV did not work and telephone to call front desk to let them know
Stayed 1 night in Aug 2025

10/10 Excellent

Ashfaqur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 3 nights in Aug 2025

6/10 Okay

Bethany

Disliked: Property conditions & facilities
Positives: Location - very convenient to PGBT & DNT, restaurants, grocery, gas, and shopping. Price - it's cheap, but you get what comes with that. AC was COLD! On the fence: Service - 5 Stars to the one gentleman who went above and beyond for me when I had a security issue. (While he couldn't show me, he checked security footage for me one evening when I had a concern I had been followed back to the hotel. I wasn't, & he gave me peace of mind.) Service - 3.5 Stars to the other front desk gentleman who let me back into my room about 3 times when I was constantly forgetting my key. I stayed for almost a week and I'm sure he got sick of it / started to expect it, but he didn't complain and kindly helped. However, when I had an issue with the mini fridge in the room and my food kept getting leaked on and ruined, the only help he offered was to come "wipe it down" and not actually fix the issue. I ended up with over $50 worth of food spoiled during my stay. Negatives: -No pool -No outside seating -Exterior door securtiy: the side entrance on the East side doesn't shut all the way on its own each time, you have to notice and pull it shut to make sure someone without a key can't enter. This was part of my security concern when I thought I may have been followed to the hotel one night.) -AC unit had a buzz / chirping, maybe a whole dang cricket in it that made sleeping very difficult. It was either leave the TV on with volume or listen to that chirp all night. -Mini fridge
Stayed 6 nights in Aug 2025

10/10 Excellent

xuehui

Stayed 4 nights in Aug 2025

10/10 Excellent

Mitchell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel for One Night

Stayed 1 night in Aug 2025

10/10 Excellent

Breanna

Very polite staff
Stayed 3 nights in Aug 2025

8/10 Good

LeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Room was little old. Chips in paint. Bed was great
Stayed 1 night in Aug 2025