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TRU By Hilton Allen Dallas

2.5 star property

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Photo gallery for TRU By Hilton Allen Dallas

Lobby
Point of interest
Room, 2 Queen Beds | Desk, laptop workspace, iron/ironing board, free WiFi
Lobby
Game room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
$93
includes taxes & fees
Jan 12 - Jan 13

Explore the area

View in a map
1553 N Central Expressway, Allen, TX, 75013
  • Place, Texas Health Presbyterian Hospital Allen
    ‪8 min walk‬
  • Place, Allen Premium Outlets
    ‪17 min walk‬
  • Place, Allen Event Center
    ‪2 min drive‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪33 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed

9.4 out of 10
Exceptional
(91 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobilty & Hearing)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Bathtub (Mobilty & Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(40 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(9 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible (Hearing)

8.8 out of 10
Excellent
(3 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

King Room

  • Sleeps 2

King Room-Hearing Accessible

  • Sleeps 2

Guest Room With 1 King Bed, Roll-in Shower-Mobility/Hearing Accessible

  • Sleeps 2

1 King Bed Room-Mobility / Hearing Accessible With Tub

  • Sleeps 2

2 Queen Beds Room

  • Sleeps 4

Room with Two Queen Beds-Hearing Accessible

  • Sleeps 4

Guest Room With 2 Queen Beds And Tub-Mobility Accessible

  • Sleeps 4

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4.6 out of 5, Wonderful, 1,004 reviews
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About this property

TRU By Hilton Allen Dallas

Allen hotel close to Allen Premium Outlets
Along with an outdoor pool, this smoke-free hotel has a fitness center and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a 24-hour front desk, and a front-desk safe are onsite. Housekeeping is available on request.
TRU By Hilton Allen Dallas offers 95 air-conditioned accommodations with iPod docking stations and hair dryers. 55-inch flat-screen televisions come with premium digital channels and Netflix.

This Allen hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

TRU By Hilton Allen Dallas features an outdoor pool and a fitness center. Wired and wireless Internet access is complimentary. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers coffee/tea in a common area, complimentary supervised childcare, and a front-desk safe. Complimentary self parking is available on site, along with a car charging station.

TRU By Hilton Allen Dallas is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • Free supervised activities for children
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium digital channels
  • Hulu
  • iPod dock
  • Netflix
  • Streaming services

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay, plus a deposit of USD 50.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 165 lbs per pet)
An off-leash area is available

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 1.00 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU By Hilton Allen Dallas Hotel
TRU By Hilton Allen Dallas Allen
TRU By Hilton Allen Dallas Hotel Allen

TRU By Hilton Allen Dallas Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 650 out of 898 reviews
Rating 8 - Good. 148 out of 898 reviews
Rating 6 - Okay. 53 out of 898 reviews
Rating 4 - Poor. 26 out of 898 reviews
Rating 2 - Terrible. 21 out of 898 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Praveen

Stayed 3 nights in Sep 2025

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

4/10 Poor

David

Stayed 3 nights in Sep 2025

10/10 Excellent

Cody

Stayed 1 night in Oct 2025

6/10 Okay

Mary

Business traveler
Disliked: Staff & service
Hotel centrally located to shops and eateries. The room appeared clean upon arrival and the staff was friendly.
Stayed 2 nights in Sep 2025

10/10 Excellent

Shannon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surprisingly Perfect

The room was very clean and comfortable. The front desk staff was very nice. I appreciated the selection of snacks and drinks available for purchase. The hotel overall felt new and welcoming. For an overnight business trip, this was an excellent stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Brandon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and convenient
Stayed 4 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and rooms were clean.
Stayed 1 night in Oct 2025

10/10 Excellent

Monica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Breakfast was fantastic. Gym and pool were beautiful!
Stayed 1 night in Sep 2025

10/10 Excellent

Patti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Sondra

Stayed 1 night in Sep 2025

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to shopping,outlet malls and restaurants.
Stayed 2 nights in Sep 2025

10/10 Excellent

Desiree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay..breakfast was good! Not a crazy environment at all..was able to enjoy our space and had a good stay!
Stayed 3 nights in Sep 2025

8/10 Good

jones r

Stayed 1 night in Sep 2025

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was extremely small
Stayed 2 nights in Jul 2025

6/10 Okay

Crystal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and friendly but a lot of noise at night

This is a nice hotel and the breakfast is great with lots of variety. The bed and pillows are comfortable. It was difficult to sleep however because the walls aren’t well insulated and you can hear everyone around you. The hotel is located just off the freeway so the street noise is also pretty loud.
Stayed 1 night in Sep 2025

2/10 Terrible

Cliff

Disliked: Amenities
I was 100% cheated from what I started out with. I was looking at a property that was a Hilton Garden Inn that I've stayed up before and really enjoyed. And when I went on into the experience, I was subtly switched to a property called Tru by Hilton. Why I didn't catch it I don't know, but I got ripped off completely. This is not the experience I wanted. This is not the hotel I wanted and I'm really upset if I could sue somebody over it I would.
Stayed 1 night in Sep 2025

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay. Room was clean. Everything was new feeling.
Stayed 2 nights in Sep 2025

10/10 Excellent

Phillip

Stayed 1 night in Sep 2025

10/10 Excellent

Maria

Stayed 1 night in Sep 2025

6/10 Okay

Jessica

Disliked: Cleanliness, property conditions & facilities
Disappointed. Very unclean. 1st room: toilet didn’t work AT ALL. Got there late & had to leave for work by 6:30a the next day, so having to completely repack bags, move bags to a different room & unpack again due to non-working toilet sucked. No apology- they almost seemed inconvenienced to have to change my room. 2nd room: multiple hairs in shower & on counter, crumbs all in bed frame, terrible musty smoke smell in room, and STRONG marijuana & smoke smell all in hall, elevators, and right outside hotel door (where they let guests smoke directly in front of doors to lobby). Also is right in front of WalMart & right off highway, so not great location. Hall carpets are also horribly stained & gross. Just not good at all- shocked by these good reviews. I’ve recently stayed at 2 other hotels (Marriott & Drury) in area that knocked my stay out of the park & were SO clean. This was NOT.
Stayed 2 nights in Sep 2025

10/10 Excellent

Anna

Stayed 1 night in Sep 2025

6/10 Okay

Bernadine

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

So so experience

The Tru hotel has always been very good. But the shower heads and water pressure are terrible. All the staff were very friendly and helpful except the desk person on Sat night. He didn’t greet anyone, kept his head in the computer or phone. The hot water for tea was cold and he didn’t do anything to correct it help anyone.
Stayed 3 nights in Sep 2025

8/10 Good

Henry

Stayed 1 night in Sep 2025

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are small but very clean. It’s a budget hotel and really good for what it is.
Stayed 1 night in Sep 2025