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The Addison Hotel, SureStay Collection by Best Western

2.5 star property

Choose dates to view prices

Photo gallery for The Addison Hotel, SureStay Collection by Best Western

Lobby
Exterior
Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, sun loungers
Reception
1 bedroom, desk, laptop workspace, blackout drapes

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

Map
4505 Beltway Dr, Addison, TX, 75001
  • Addison Circle Park
    ‪15 min walk‬
  • Galleria Dallas
    ‪3 min drive‬
  • University of Texas at Dallas
    ‪12 min drive‬
  • Dallas, TX (DAL-Love Field)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

  • 239 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

  • 240 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 240 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed) | 1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)

  • 240 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking (Walk-in Shower)

1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Room, 2 Double Beds, Non Smoking (Walk-in Shower)

  • 240 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower)

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower) | 1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower)

  • 240 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed) | 1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)

  • 240 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking (Walk-in Shower)

1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Room, 2 Double Beds, Non Smoking (Walk-in Shower)

  • 240 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower)

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower) | 1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower)

  • 240 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

  • 239 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave )

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave )

  • 240 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave )

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave )

  • 240 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

The Addison Hotel, SureStay Collection by Best Western

Addison hotel close to Galleria Dallas
An outdoor pool, a 24-hour front desk, and a computer station are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a picnic area, a TV in a common area, and ATM/banking services are onsite. Weekly housekeeping is available.
The Addison Hotel, SureStay Collection by Best Western offers 158 air-conditioned accommodations with coffee/tea makers and hair dryers. 48-inch LCD televisions come with cable channels.

This Addison hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool.
A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers an outdoor pool, a vending machine, and a picnic area. Onsite uncovered self parking is complimentary.

The Addison Hotel, SureStay Collection by Best Western is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Computer station

Outdoors

  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities will be closed during November and December:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation (varies based on length of stay)
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75.00 per accommodation (varies based on length of stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

The Addison Hotel
The Addison Hotel, SureStay Collection by Best Western Hotel
The Addison Hotel, SureStay Collection by Best Western Addison

The Addison Hotel, SureStay Collection by Best Western Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 420 out of 884 reviews
Rating 8 - Good. 188 out of 884 reviews
Rating 6 - Okay. 130 out of 884 reviews
Rating 4 - Poor. 65 out of 884 reviews
Rating 2 - Terrible. 81 out of 884 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and around. Easy access to facilities. Decent breakfast but closes at 9am sharp.
Stayed 3 nights in Mar 2025

8/10 Good

sharon

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Winter

Business traveler
Liked: Cleanliness, amenities
This location is essentially located in. I heard about it several amenities offer.
Stayed 3 nights in Feb 2025

10/10 Excellent

Winter

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
This place, definitely clean, quiet comfortable
Stayed 5 nights in Mar 2025

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Room is well cleaned and prepared for you but you have to ask for any additional things you need like combs or such bathtub that was shown in picture online was not in real life
Stayed 2 nights in Mar 2025

4/10 Poor

Amber

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The breakfast was pretty much the same everyday. The maid service was loud and yelled at each other from down the hallway early in the morning. Those walls were paper thin. We can hear everyone slamming doors, laughing, and talking. Not a great experience! My room was dirty. There was a hairball in between the beds that my daughter happened to find when her charger fell down there. There was hair on the floor in the bathroom. I asked for our room to be clean while we were gone. I showed up to find the maid just taking the top sheet off my bed and throwing the blanket back on it.
Stayed 7 nights in Feb 2025

4/10 Poor

James, Chilton

Business traveler
Disliked: Amenities, property conditions & facilities
The out door pool was down for maintenance and we had a lot of wind and chairs had literally blew into the pool and they stayed there just laying in the pool. Like they didn’t even care to take them out of the pool. I got sick two days in a row of eating their hot breakfast food so after that I stoped eating their hot food for breakfast. Just not a good experience overall
Stayed 6 nights in Mar 2025

2/10 Terrible

Alitha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rude disrespectful dishonest

Hotel.com needs to reevaluate the ratings on this hotel because on other sites the truth is being told I am contacting you about my recent stay at your hotel. I purchased a reservation a week ago for 2 nights and 3 days on a third party website hotels.com. When I purchased my reservation it did not show your deluxe kings as pictured only the same rooms that I was first put in originally on the first floor. I would not have booked with this hotel knowing the beds were not up to part and were out of date. This hotel was given an 8.0 in the rating which was misleading because I came across so many things that did not deserve that rating. I asked the front desk to make accommodation to change my room to a better bed that would not cause pain and I was offered the bed across the hall which the clerk said would be the same. I then talk to other guest who said the upper floors had better sleeping but I was not offered those but instead was told I could pay 96.00 to upgrade to the 4 floor to the newly renovated area. Because I couldn’t get my refund back my company did make an attempt but failed I had to stay there and pay the iron and WiFi and phone didn’t work they tried to charge me for a comforter after they had to bring 2 to build up my bed because it was so hard before they moved me to the nicer higher dollar room. That they’re holding to up charge you for the other rooms give porn production while the 4 floor gives Ritz Hotel it’s a shame what’s happening they were rude.
Stayed 2 nights in Mar 2025

8/10 Good

Briona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The value for the stay was great! Some minor condition issues but cleanliness, breakfast, and location met all my expectations.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Stayed 4 nights in Feb 2025

6/10 Okay

Michael

Business traveler
The bed was very uncomfortable
Stayed 2 nights in Feb 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall, great place to stay!

It was a great hotel. Very clean and great service.
Stayed 2 nights in Feb 2025

10/10 Excellent

Walter

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything was good
Stayed 2 nights in Feb 2025

8/10 Good

Aretha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winderful
Stayed 1 night in Feb 2025

6/10 Okay

Joseph

Stayed 3 nights in Feb 2025

8/10 Good

Amy

Business traveler
Liked: Cleanliness, staff & service
Clean property. Breakfast set up is not good if it is a busy weekend. No ice available. No fridge in my room.
Stayed 3 nights in Feb 2025

2/10 Terrible

Missy

Stayed 1 night in Feb 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again.
Stayed 1 night in Jan 2025

10/10 Excellent

Yonnas K

Stayed 3 nights in Feb 2025

10/10 Excellent

Andri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Kristi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If in the area, we will come back. Nice and easy to get to. rooms could be a little more roomy, but for what we needed this time, it was perfect.
Stayed 1 night in Feb 2025

6/10 Okay

Tim Jeremy

Liked: Staff & service
The rooms werent that nice. Pretty clean but I saw a couple of small cocroaches right when I walked into the room and another couple days later. The quality of everything was not that good but I guess ok for a 3star hotel
Stayed 3 nights in Feb 2025

10/10 Excellent

Unka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here several times. Excellent hotel.
Stayed 1 night in Feb 2025