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Tru by Hilton Dallas Downtown Market Center

2.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Tru by Hilton Dallas Downtown Market Center

Bar (on property)
Bar (on property)
Reception
Bar (on property)
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Pet friendly
  • Housekeeping
  • Gym
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
1949 N STEMMONS FWY, Dallas, TX, 75207
  • Dallas World Trade Center
    ‪6 min walk‬
  • Dallas Market Center
    ‪8 min walk‬
  • American Airlines Center
    ‪2 min drive‬
  • Dallas, TX (DAL-Love Field)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

Premium bedding, pillowtop beds, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillowtop beds, desk, laptop workspace

Room, 2 Queen Beds

  • 251 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillowtop beds, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • 251 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower, Mobility & Hearing)

Premium bedding, pillowtop beds, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Roll-In Shower, Mobility & Hearing)

  • 251 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, pillowtop beds, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Hearing)

  • 251 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (High Floor)

  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds (High Floor)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, desk, laptop workspace

Room, 1 King Bed

  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, desk, laptop workspace

Room, 1 King Bed

  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillowtop beds, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

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4.0 out of 5, Very Good, (1004)
The price is $118
per night
$139 total
includes taxes & fees
Feb 16 - Feb 17
DoubleTree by Hilton Dallas - Market Center

About this property

Tru by Hilton Dallas Downtown Market Center

Hotel in Dallas Design District
A 24-hour fitness center, a 24-hour business center, and valet parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a business center, a 24-hour front desk, and an arcade/game room.
Tru by Hilton Dallas Downtown Market Center offers 152 air-conditioned accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public areas are equipped with complimentary wireless Internet access. A 24-hour business center is on site. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and an arcade/game room. Onsite parking is available (surcharge).

Tru by Hilton Dallas Downtown Market Center is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • TV in common areas

Family friendly

  • Arcade/game room
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 2021
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Dallas DT Market CTR
Tru by Hilton Dallas Downtown Market Center Hotel
Tru by Hilton Dallas Downtown Market Center DALLAS
Tru by Hilton Dallas Downtown Market Center Hotel DALLAS

Tru by Hilton Dallas Downtown Market Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 487 out of 1079 reviews" "
Rating 8 - Good. 225 out of 1079 reviews" "
Rating 6 - Okay. 157 out of 1079 reviews" "
Rating 4 - Poor. 89 out of 1079 reviews" "
Rating 2 - Terrible. 121 out of 1079 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Shirley

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Broken elevator
The elevator was broken. Had to carry bags up 3 flights of stairs. Very inconvenient. Also the hotel rooftop bar was closed.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tytiana

Stayed 1 night in Sep 2024

6/10 Okay

Marilu

Liked: Cleanliness, staff & service, room comfort
The room was good but had no soap. Not to wash hands or in the shower. I didn't notice until I was taking a shower. The elevator being broken was definitely a bummer but the service was great and they did offer to help with bags.
Stayed 1 night in Oct 2024

8/10 Good

Bianca, midland

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Elevators we're not working luckily we were on the 2nd floor. Pillows were almost none existent. Property was clean and staff was very nice.
Stayed 1 night in Oct 2024

8/10 Good

Sebastian

Business traveler
Liked: Cleanliness, staff & service, amenities
So the building has some structural issues and we did not find this out until we checked in. Their elevator shaft is needing to be fixed so NO elevator (we had to sign a risk form using just the stairs) and because of this they only booked the bottom 3 floors. Thus the noise from the freeway is noticeable. They have a sound machine in the room but still it was hard to sleep with all the traffic noise.
Stayed 3 nights in Oct 2024

2/10 Terrible

Yingmei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel ever
his is the worst hotel ever. Firstly, next to the Highway, super noisy even windows closed. Secondly, we got told that the elevator permanently closed, we have to climb up and down the stairs with suitcases. Thirdly, super bad service, i asked room service in the morning, when i back to room in the evening, the dirty towels are still on the floor, i asked, and the hotel people said we are under staff..... Fourth.The roof-bar is closed due to the elevator closed. The worst thing is that the hotel force guest to sign the waive letter, when you arrive in the mid night, exhausted from the flight, you just want to have a shower and rest in the bed, there is no way you have energy to find other hotel soon, but sign the damn waive letter. The hotel knew all about this and still ongoing, which is very bad.
Stayed 3 nights in Oct 2024

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Abram

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Sep 2024

4/10 Poor

Kimberly, Hughes Springs

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Elevator did not work and we were not told ahead of time. This meant rooftop and rooftop bar were closed. The shades in room would not go down all the way allowing a bright light to shine in. Very loud traffic noise and asked for the option to stay on parking lot side. Staff seemed unconcerned about any of it!
Stayed 1 night in Oct 2024

8/10 Good

Debbie

Traveled with family
Liked: Staff & service, amenities
The elevators were not working. However, the staff was kind enough to move us to the 1st floor as soon as a room became available.
Stayed 2 nights in Oct 2024

6/10 Okay

william

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator was out of order and had to carry bags up 4 flights of stairs.
Stayed 1 night in Oct 2024

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not like was parking but the hotel can’t do anything about that so I loved it all. Transportation was easy and did not take long at all. Perfect location for wherever we wanted to go.
Stayed 4 nights in Oct 2024

10/10 Excellent

Senia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay 😁
Ms. Charlie was amazing. I hate that the bar wasn't open but my overall stay was awesome.
Stayed 2 nights in Oct 2024

6/10 Okay

Brenda

Stayed 1 night in Sep 2024

2/10 Terrible

Jessica

Disliked: Property conditions & facilities
Stay somewhere else.
They told me my card declined-ended up having to call my Bank in front of everyone where I then gave them the authorization from my bank where it was accepted. Finally they “trusted me enough that I got a room after wanting to run my card again for the full total, but without any refund. Elevators not working and will not stay there again. 3 vehicles in the parking lot with flat tires, so I don’t know if there were other issues.
Stayed 2 nights in Oct 2024

10/10 Excellent

Giovanni

Stayed 2 nights in Sep 2024

6/10 Okay

Amberlyn

Traveled with group
Liked: Cleanliness, staff & service, room comfort
No notice of elevators being down
Staff was kind, but elevators were out of service and it seemed like no work was being done to get them back running. According to the paper they had me sign upon checking in which acknowledged the elevators being down, it appeared the elevators had been out of order since August 22, 2024. I would have preferred to know that the elevators were down prior to booking or at least be notified BEFORE arriving. Other than that, the place was very clean and the lobby was nice to hang out in.
Stayed 2 nights in Oct 2024

6/10 Okay

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room. Easy access to the design district, but limited access to public transportation and other areas of the town. Nearby freeway created a lot of overnight noise.
Stayed 2 nights in Oct 2024

10/10 Excellent

Brandon

Stayed 3 nights in Sep 2024

6/10 Okay

Darell J.

Liked: Cleanliness, room comfort
Do Better Tru
I understood the elevators were out because of work being done on the facility, but I didn't expect management and service to be so non-chalant. My complaint was acknowledged with a discount on the full price of my stay.
Stayed 3 nights in Sep 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

Latisha

Everything is nice
Stayed 2 nights in Oct 2024

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
For this to be a Hilton property along with construction being within 3 years, I would expect everything to be in tip top shape. But to arrive and only have one room available, which was on the fourth floor and to top it off not to have an elevator working so I had to carry everything up flights and stairs, was unacceptable.
Stayed 1 night in Oct 2024

10/10 Excellent

Lakeyla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs 👍 up ⬆️
Will definitely stay here every time I come to Dallas.
Stayed 1 night in Sep 2024

8/10 Good

SHAWNTAUL

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great one night stay
stayed at hotel to attend concert
Stayed 1 night in Sep 2024