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Dammam Vacation Packages

Pool are very small, doesn't applicable for adults

Great from all persepctives Will definitely come back

Clealiness

All in all the first grand hotel was a spectacular success for us. Beautiful lobby, super breakfast, clean rooms that are tidied regularly, comfortable beds, very gracious staff from the doorman to the manager. Highly recommended.

Stayed here to have rest after 7 hours drive, so many challenges here! There is no U Turn for the venue, all closed it seems for safety reasons. The hotel is somehow outdated, no one answer the phone, no one reply back on my Travel App messages, the air conditioning was not working well, the reception hardly answering the calls, the rooms are old, kitchen is really in not good situation, the smell was bad inside the chalet, bathrooms need serious maintenance, TV was not working properly, TV and Satellite remote controls were not working, without battery covers and its auto-shutdown the TV. When we order dine-in/ in-room service, they ring a bill and no one was standing by main door, he keeps ringing and we keep opening the main door and nobody there! Strangely he was waiting by the patio door which we have no idea about, he wanted me to sign on receipt without having a pen, really strange! moreover, that door was not properly functioning. The breakfast was not ok! To ask for omelette egg we need to go inside the kitchen to ask for it and no one was standing by the egg or pancake corner. It was not good experience, I highly recommend putting efforts in doing huge renovations, train staff well on hotels, accommodations and public relations, and highlight proper outdoor signages for guests.

Disappointing stay. A 5-star hotel is false advertising. The Wi-Fi is poor and slow, and I can't use it for work or entertainment. The room has outdated technology. For example, the TV isn't smart, so you can’t use your streaming accounts. Other guests smoke on a non-smoking floor and cook, and the smell invades your room. Housekeeping is bothered when you ask for help. Breakfast is below average and limited (a 5-star hotel without a proper coffee machine for example). But the gym is great. Don’t recommend it if you’re looking for a relaxing and “luxurious” stay.