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Dar Es Salaam Serena Hotel

5.0 star property

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Photo gallery for Dar Es Salaam Serena Hotel

Lobby
Superior Room | View from room
Business Suite | Living room | LCD TV, pay movies
Garden
2 restaurants, breakfast served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Spa
  • Parking included
  • 24/7 front desk

Explore the area

Map
Ohio Street, Dar es Salaam
  • Julius Nyerere International Conference Centre
    ‪8 min walk‬
  • Zanzibar Ferry Terminal
    ‪14 min walk‬
  • Kariakoo Market
    ‪2 min drive‬
  • Dar es Salaam (DAR-Julius Nyerere Intl.)
    ‪13 min drive‬

Room options

View all photos for Presidential Suite

Presidential Suite | In-room dining

Presidential Suite

  • 1776 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, Ocean View

Executive Room, Ocean View | Minibar, in-room safe, desk, blackout drapes

Executive Room, Ocean View

  • Ocean view
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Room

Executive Room | Minibar, in-room safe, desk, blackout drapes

Executive Room

  • City view
  • 355 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Business Suite

Business Suite | Minibar, in-room safe, desk, blackout drapes

Business Suite

  • 1055 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, blackout drapes

Executive Suite

  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, blackout drapes

Superior Room

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room

Standard Room | View from room

Standard Room

  • City view
  • 355 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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About this property

Dar Es Salaam Serena Hotel

5-star hotel in Kivukoni
This hotel features 2 restaurants, a full-service spa, and an outdoor pool. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.
Dar Es Salaam Serena Hotel offers 230 accommodations with minibars and safes. Accommodations offer separate sitting areas. LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

This Dar es Salaam hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body wraps, and manicures and pedicures. The spa is open daily.
In addition to a full-service spa, Dar Es Salaam Serena Hotel features an outdoor pool and a health club. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. Wired and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. Event facilities measuring 13121 square feet (1219 square meters) include conference space. This luxury hotel also offers a sauna, a terrace, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Dar Es Salaam Serena Hotel has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM.
Jahazi Restaurant - This seafood restaurant serves lunch and dinner.
Serengeti - This buffet restaurant serves breakfast, lunch, and dinner.
Kibo Bar - Onsite restaurant. Guests can enjoy drinks at the bar.
Island Traders - Onsite restaurant. Guests can enjoy drinks at the bar.
Bakers Basket - This coffee shop serves breakfast and lunch.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bakers Basket
  • Island Traders
  • Jahazi Restaurant
  • Kibo Bar
  • Serengeti

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Windsurfing

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 13,121 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility

More

  • 7 floors
  • Ballroom
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: midnight; Check-in end time: 2:00 PM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from May 22 2025 to March 31 2026 (completion date subject to change). The following areas are affected:
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities
  • Health club
  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for TZS 60685.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: TZS 104175.00 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: TZS 60685.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number 20339

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Dar Es Salaam Hotel
Dar Es Salaam Hotel Serena
Dar Es Salaam Serena
Dar Es Salaam Serena Hotel
Hotel Serena Dar Es Salaam
Serena Dar Es Salaam
Serena Dar Es Salaam Hotel
Serena Hotel Dar Es Salaam
Dar Es Salaam Serena
Dar Es Salaam Serena Hotel Hotel
Dar Es Salaam Serena Hotel Dar es Salaam
Dar Es Salaam Serena Hotel Hotel Dar es Salaam

Dar Es Salaam Serena Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 158 out of 334 reviews
Rating 8 - Good. 122 out of 334 reviews
Rating 6 - Okay. 33 out of 334 reviews
Rating 4 - Poor. 11 out of 334 reviews
Rating 2 - Terrible. 10 out of 334 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Curt Olof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High standard centrally located

This is a high end hotel. Good size room with all you need. All staff were extremely polite, to a degree when it became almost annoying: "Good morning, how are you, is there anything I can do for you?". Unclear when the currency exchange office was open. Rich breakfast with lots of choices, including hot courses.
Stayed 2 nights in Jan 2025

10/10 Excellent

Chance, Phoenix

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
I don’t know but the carpet smell bad in hallways
Stayed 2 nights in Feb 2025

2/10 Terrible

Ralph

Disliked: Staff & service
Stayed 1 night in Feb 2025

8/10 Good

Berenice

Liked: Staff & service
Rate this hotel as 5 star when the renovations are complete. Service was fantastic.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Barbara

Stayed 1 night in Jan 2025

10/10 Excellent

ANNA, Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Nov 2024

6/10 Okay

Kevan

Business traveler
Liked: Cleanliness, staff & service
Been a visitor to this hotel for many years but this time the hotel had changed the executive lounge so much it is just a room.. no benefits of soft drinks or snacks ... have to pay for everything so no real benefit of booking such a room
Stayed 4 nights in Jan 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

John

Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Seung

Stayed 1 night in Nov 2024

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Serena Hotel Dar es Salaam is a great facility with very friendly and hospitable staff. The only recommendation I would offer is that they consider updating their mattresses. Mine was clearly tired. But so was I, so I was able to sleep nonetheless.
Stayed 5 nights in Oct 2024

10/10 Excellent

WENYI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Cathryn

Traveled with group
Great
Stayed 1 night in Oct 2024

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Dar es Salaam Serena hotel. It was clean, had a very peaceful ambience and the staff were very attentive. Overall recommended.
Stayed 5 nights in Sep 2024

6/10 Okay

Rita

Stayed 4 nights in Sep 2024

8/10 Good

Moyez

Liked: Cleanliness, staff & service
Stayed 6 nights in Sep 2024

10/10 Excellent

RAJ, ATLANTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent customer service
Stayed 1 night in Aug 2024

8/10 Good

Momodou

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and very friendly and professional staff
Stayed 3 nights in Aug 2024

10/10 Excellent

Catherine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, consistent each time and across various Serena properties.
Stayed 1 night in Aug 2024

10/10 Excellent

Andres

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception personal was exceptionally kind and willing to help on anything I needed.
Stayed 1 night in Aug 2024

10/10 Excellent

Beverly

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great African buffet. Excellent pool and patios
Stayed 1 night in Aug 2024

10/10 Excellent

RAJ, ATLANTA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel
Stayed 1 night in Aug 2024