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Central Heritage Resort & Spa, Darjeeling

4.0 star property

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Photo gallery for Central Heritage Resort & Spa, Darjeeling

Reception
Children's play area - indoor
Front of property
Suite | In-room safe, desk, soundproofing, iron/ironing board
Reception

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Spa
  • Gym
  • Breakfast available
  • 24/7 front desk
  • Laundry

Explore the area

Map
Robertson Road,The mall, Darjeeling, West Bengal, 734101
  • Darjeeling Himalayan Railway
    ‪10 min walk‬
  • Raj Bhavan
    ‪1 min drive‬
  • Chowrasta
    ‪9 min drive‬
  • Bagdogra (IXB)
    ‪169 min drive‬

Room options

View all photos for Standard Room

Standard Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Room

  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite | Living room | 32-inch LED TV with cable channels, TV

Suite

  • 603 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room

Club Room | In-room safe, desk, soundproofing, iron/ironing board

Club Room

  • 548 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Garden Club room

Garden Club room | In-room safe, desk, soundproofing, iron/ironing board

Garden Club room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | In-room safe, desk, soundproofing, iron/ironing board

Superior Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Central Heritage Resort & Spa, Darjeeling

4-star Darjeeling hotel with 2 restaurants
Along with 2 restaurants, this smoke-free hotel has a full-service spa and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a conference center are onsite.
Central Heritage Resort & Spa, Darjeeling offers 47 accommodations with safes and complimentary bottled water. 32-inch LED televisions come with premium cable channels. Bathrooms include showers, slippers, bidets, and complimentary toiletries.

This Darjeeling hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include massages. The spa is open daily.
Central Heritage Resort & Spa, Darjeeling features a full-service spa and a fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 4-star property offers access to a business center and 2 meeting rooms. This business-friendly hotel also offers spa services, a library, and an arcade/game room. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Central Heritage Resort & Spa, Darjeeling is a smoke-free property.

Breakfast is available for a surcharge each morning.
Orchid - Onsite restaurant. Guests can enjoy drinks at the bar.
Regal - Onsite restaurant. Guests can enjoy drinks at the bar.
1910 Bar and Lounge - Onsite bar.
24-hour room service is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily breakfast available for a fee
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 1910 Bar and Lounge
  • Orchid
  • Regal

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Library
  • Playground

Family friendly

  • Arcade/game room
  • Children's games
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Picnic area

Full-service spa

  • Couples treatment rooms
  • Massage
  • Spa open daily

More

  • 5 floors
  • Banquet hall
  • Built in 1900
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property comprises a hotel and an adjacent annex building. Deluxe rooms are located in the annex building.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for INR 1900 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: INR 4000 per vehicle (one way)
  • Rollaway bed fee: INR 1900 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Central Heritage Hotel Darjeeling
Central Heritage Hotel
Central Heritage Darjeeling
Central Heritage
Fortune Resort Central, Darjeeling Hotel Darjeeling
Fortune Hotel Central Darjeeling
Central Heritage
Central Heritage Resort Spa Darjeeling
Central Heritage Resort & Spa, Darjeeling Hotel
Central Heritage Resort & Spa, Darjeeling Darjeeling
Central Heritage Resort & Spa, Darjeeling Hotel Darjeeling

Central Heritage Resort & Spa, Darjeeling Reviews

Reviews

6.0
Rating 10 - Excellent. 2 out of 22 reviews
Rating 8 - Good. 6 out of 22 reviews
Rating 6 - Okay. 5 out of 22 reviews
Rating 4 - Poor. 6 out of 22 reviews
Rating 2 - Terrible. 3 out of 22 reviews

6.2/10

Cleanliness

6.6/10

Staff & service

10/10

Amenities

5.6/10

Property conditions & facilities

Reviews

8/10 Good

Utsha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large and comfortable. Only drawback was the number of flights of stairs necessary to get to it. Hotel was very convenient to get to the Mall and it was on a road that transport could drive up to the front door which is often not the case with other hotels in Darjeeling.
Stayed 4 nights in Mar 2019

6/10 Okay

Alison

The staff at the hotel were delightful but the hotel was a lot more tired than it appeared in the photographs and the bar/ lobby area were cold (Darjeeling is chilly in November). The mattress was saggy and all the furnishings have seen better days. It was clean and the shower had hot water. We stayed in the annexe, not much of a view, but on a clear day there is a good view from the dining/function room. Good central location. WiFi was hot and miss and even when a hit it was very slow
Stayed 4 nights in Nov 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning views but a bit dated
Very authentic old lodge in Darjeeling. It is not full of mod cons but our room had spectacular views.

2/10 Terrible

LALIT

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fake hotel--To be avoided
The hotel has near zero WiFi, the rooms are very bad. The shown in picture was different from what offered. As it was in an adjacent connected old building, far left down the second basement. The hot water is, actually cold water. I will never recommend it to anybody in my life.

8/10 Good

David

Liked: Staff & service, room comfort
Good value for money with excellent views
The hotel is a heritage site so it is understandable that it does look a little worn. However, it was a pleasant stay

8/10 Good

sharmila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alison

Liked: Cleanliness
Stayed 2 nights in Jan 2018

4/10 Poor

disappointed, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
The staff are hard work. Checked in just after midnight and the night clerk was just weird. All we needed was to check in but it just seemed to take forever. Booked a car with the hotel to take us to Bagdogra airport the day before we left. The gentleman behind the front desk said he'd booked it and we paid. He put the cash in his inside pocket and the next day the car wasn't booked! Had to be re booked last minute. They dried sheets and towels on the roof, we could see this from a near by cafe, called Glenary's which I would highly recommend by the way. 3 story building all the same company. Bar, cafe and restaurant, ate in all 3 and good safe food. Back to the hotel, lock on my door didn't work one day, staff went into the room next door and then came out of my room, there was a secret connection to the rooms that they wouldn't show me. To be clear it was not a connecting room so no idea how they got in but left me sleeping with one eye open.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Badri sandhya, Coimbatore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't Go.
Carpet smells of 100 year dirt. Room stinks of cigarette smoke. Toilets were dirty. Staff showed the club room category as well, which was not better. On top this, when I wanted to vacate and go to a nearby hotel the Manger charged Rs. 400 for just 2kms.

2/10 Terrible

Dhananjay, Mumbai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misleading Photos and worst Rooms
The hotel is no more associated with Fortune Group though it boosts the emblem of Fortune at its door, on the cutlery. I had booked standard room and was given the room in the building opposite to main hotel which didn't had any ventilation, window (the window which was there was having a wall in front of it in proximity of one feet) and was having a nagging sound of boiler when we checked in. I was told that I had booked a standard room, so the congusted room with sound of boiler (which was really irritating) would need to be borne by us from 6 am to 9 am and from 6 pm to 9 pm. After lot of protest and persuasion for almost an hour, and complaining about the sound of the boiler, no ventilation I was given another room (which was a higher class room). I had booked the room for 4 nights and really repent now for spending Rs. 6K plus on this hopeless hotel which didn't even has a sensitivity to accept that each room must have a ventilation and shouldn't be having a constant nagging sound of boiler for 6 hours a day. Another classic example of apathy of the staff was that every day at the breakfast the table linen on the table was dirty and inspite of requesting the staff for changing the same (as it was bearing marks of last night's dinner lol), the staff was ridiculously reluctant to even acknowledge it and change it. Inspite of the hotel being no more associated with Fortune group I don't understand how one can have Fortune Group emblem used.

4/10 Poor

Georgina, Windsor, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful , not worth the money
Had an awful experience. First of all, Expedia messed up by not cancelling our reservation and booking us into a place last minute. Then we got there to a tiny room with awful hygiene. We asked to move to their other location which was riddled with bugs and to our surprise, mice. Only good thing was after asking repeatedly if we could have a room on a higher floor, they moved us for one night. I will NEVER stay there again , and what an awful experience with Expedia

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

6/10 Okay

Sreedhara, Bangalore

Location is the King.
Great Location. Walking distance to the Mall and other shopping areas.

4/10 Poor

anirban

Disliked: Cleanliness, property conditions & facilities, room comfort
Not satisfied
Uncomfortable damp room. Very cold toilet. Except for the electric blanket nothing was good about this hotel. Definitely avoidable

10/10 Excellent

must stay, singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exeptionl.best place to stay at the heart of place
Relaxing cmfratble n refreshing place to stay Attractive interior makes u to stay more

6/10 Okay

G, England

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good location, spacious rooms
February trip, lovely room suite with anteroom space for luggage and a dresser. Bathroom had a bad smell of stale bathroom air which needed airing out, and the worst part was being so cold! Our room was large and spacious but had only a small 3 bar plug-in heater, and there were no others available. We were lent 2 electric hot water bottles though, and the shower was very hot and powerful when the hot water was turned on (btw 6-9am and 6-9pm though you can ask for it at other times - they're politely clear about the timing). Staff were very helpful with booking taxis to the airport and quick with room service/housekeeping etc so would recommend it for warmer weather. Or be tougher than we were!

6/10 Okay

Alexander, københavn

Liked: Room comfort
Fin lokation, men hotellet har brug for renovering
Fin lokation, men hotellet har brug for renovering for at åbne sin potentiale.
Stayed 2 nights in Mar 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Good location but not good value for money
We stayed for one night at the Central Heritage in Darjeeling, our last night before returning to Germany. For the price, we expected better. The room was very dirty, especially the bathroom. Breakfast was very stale and not tasty. Staff was very inefficient. This would all be OK if it was a budget priced hotel but at the price we paid we definetely were dissapointed. If you are budgeting for a 3-4 star hotel stay somewhere else.

4/10 Poor

Verified traveler

Disliked: Staff & service
No recommend
It is located near Glenary,s however we couldn't see mountain properly even though we stayed in sweet room. We couldn't open curtain due to a building opposite of our windows. Further more, reception desk staff were rude and blunt way.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
部屋は広かったですが、暖房は小さなヒーター一台で２月のダージリンの気候では室内でも結構寒いです。 あと、お湯がたぶん朝の数時間しか使えません。朝はタイガーヒルに行ったりで、時間が合わず、冬に冷たいシャワーしか浴びられませんでした。