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Daylesford and the Macedon Ranges Vacation Packages

Fabulous location. MOA staff incredibly helpful from booking to checking out. The apartment had everything we needed and really felt like home.

This is purely a review of the reservations team, not the hotel itself or the amenities, etc. - I had to cancel my reservation last minute due to a family emergency. I had a non-refundable rate and did not expect a refund. However, after a request through Expedia the onsite hotel manager initially offered a refund minus one night's fee. Very generous - I thought wow! Then they reneged and the headache of incompetence began with their back office. Thankfully Expedia made things right and completed a full refund as I travel constantly. I would NOT recommend this hotel solely based on the management, which is the only time I've ever said that. The reservations office is incompetent and lacks a clear chain of command. I travel nonstop all over the world - never experienced this type of rookie service. Never left a review like this either. AVOID if you are a business traveler.