2/10 Terrible
Lakeysha
Aug 31, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, Outdated and Bug Infested
This place should be torn down. The rooms are filthy, outdated, bug ridden and uninhabitable. The elevator doesn’t work. I had to carry multiple bags up 3 flights of stairs. The bedding and furniture were old and stained like it was taken off a trash pile. The bathroom was so grimey to where I would be safer fully dressed using the shower. I had to have my room switched because the AC in the first one was not working. In the second room there was a sliding glass door that was difficult to open because it was raggedy and off track so I had to force it open in order to get on the balcony. The appliances were filthy to the point where I did not want to put any food anywhere near it. The straw that broke the camels back was when I pulled the blanket back, and there were bedbugs and ants running across the comforter and the sheets. I immediately went to the office to complain because I refuse to stay there. I would never recommend anyone stay here. I also will be discontinuing using hotels.com because they do not have any safeguards for customers in these situations. My Labor Day weekend was ruined. The only positive thing was the night janitor Johnny who tried his best to accommodate me. He was very nice and empathetic. When speaking to the front desk clerk named Lee the next morning about my refund, he was very rude and condescending like he was the one inconvenienced. Needless to say that I was denied a refund for this unpleasant and inconvenient experience. Very disappointed.
Lakeysha
Stayed 1 night in Aug 2025
