6/10 Okay
Alyssa
Traveled with family
Apr 4, 2025
Liked: Staff & service, amenities, property conditions & facilities
The property itself was gorgeous and we did enjoy our stay. However, check in was supposed to be at 4 and our room wasn’t ready until 5 so after a day of traveling that was very frustrating. We had to call down several times for bath towels because our room wasn’t provided any when we got there. They were supposed to stock 2 waters a day in the room which we never received, our coffee was never restocked. To top it all off we had an item stolen from our room when “housekeeping” came in one time during our stay even though all they did was make the bed. The one time I tried to order from the tiki bar for lunch our ticket got “lost” and I waited 2 hours for a quesadilla. I received an email from Expedia wondering if we enjoyed our vip benefits which I have no idea what they are talking about either because I don’t even feel like we got standard service. But again, the hotel is gorgeous, clean, and the staff is friendly.
Alyssa
Stayed 3 nights in Mar 2025