2/10 Terrible
Cecelia
Traveled with family and small children
Mar 10, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
There is no staff at night! They leave the property til morning without warning. Our key stopped working and we got locked out of our rooms. We went to the front desk and found a sign informing us no one would be back til 7am. There is no number to call, we eventually had to call non emergency police who helped us track down the owner to get us back into our rooms. We also had people in the room near us start a very loud party at 2am, blasting music and shouting and jumping in the pool. Since all the staff leaves there was no one to kick them out. Good luck if you need a towel or extra blanket or toilet paper between the hours of 10pm-7am. They also do not have a breakfast although it is listed online and even have a sign up when you check and and in your room, but when we got up to get breakfast we were informed they weren’t doing it today, even though that was one of the reasons we chose this hotel.
The hotel itself is actually pretty neat. The pool is fun and the layout is unique. The staff were all so nice when they were there, but I’ve never heard of a hotel that isn’t staffed at night, or at least leave a number for emergencies.
Cecelia
Stayed 1 night in Mar 2025