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Holiday Inn Express Toledo West - Napoleon by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Toledo West - Napoleon by IHG

Standard Room, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board
Lobby lounge
Property entrance
Lobby sitting area
Indoor pool

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot Tub
  • Pool
  • Pet friendly
  • Gym
  • Breakfast included
  • Housekeeping

Explore the area

Map
1290 Independence Dr, Napoleon, OH, 43545
  • Henry County Hospital
    ‪18 min walk‬
  • Napoleon Public Library
    ‪5 min drive‬
  • East Riverdowns Park
    ‪5 min drive‬
  • Toledo, OH (TOL-Toledo Express)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Standard Room

  • Sleeps 2
  • 1 Twin Bed

Room, 2 Queen Beds, Mobility Accessible (Comms, Mobil, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Mobility Accessible (Comms, Mobil, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express Toledo West - Napoleon by IHG

Napoleon hotel with indoor pool
Along with an indoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a hot tub, coffee/tea in a common area, and a meeting room.
Holiday Inn Express Toledo West - Napoleon by IHG offers 52 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Napoleon hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Holiday Inn Express Toledo West - Napoleon by IHG provides a hot tub and a fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and a meeting room. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a terrace, coffee/tea in a common area, and complimentary newspapers in the lobby.

Holiday Inn Express Toledo West - Napoleon by IHG is a smoke-free property.

A complimentary continental breakfast is served each morning between 6 AM and 9 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Spa tub

Family friendly

  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Beach towels
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 3 floors
  • Built in 2006
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 12.0 per day
Cribs (infant beds) are available for USD 7.0 per night

Property payment types

Important information

Optional extras

  • Pet fee: USD 100 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 7.0 per night
  • Rollaway bed fee: USD 12.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Napoleon Inn Suites
Toledo West Napoleon
Holiday Inn Express Toledo West Napoleon an IHG Hotel
Holiday Inn Express Toledo West - Napoleon by IHG Hotel
Holiday Inn Express Toledo West - Napoleon by IHG Napoleon
Holiday Inn Express Toledo West - Napoleon by IHG Hotel Napoleon

Holiday Inn Express Toledo West - Napoleon by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 62 out of 209 reviews
Rating 8 - Good. 75 out of 209 reviews
Rating 6 - Okay. 32 out of 209 reviews
Rating 4 - Poor. 20 out of 209 reviews
Rating 2 - Terrible. 20 out of 209 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Hollie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude- bugs in room
We were in town for my son‘s wedding. We had reserved between everyone and the family 6 to 7 rooms. We were accused of having too many people which was not true. We were accused of smoking in rims, which was not the Indian lady that was working dayshift stared at us Was very rude and made us feel unwelcome. I will never stay here again and I will make sure everybody I know knows that this place is disgusting. We found bugs in our room and when I showed the lady, she told me it wasn’t true, even though I had pictures .
Stayed 2 nights in Oct 2024

10/10 Excellent

Dominique

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a two night stay. No complaints. My kids enjoyed the pool!
Stayed 2 nights in Sep 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

2/10 Terrible

Midhilesh

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I had a prepaid room via Orbitz. Facility charged me an extra $20 for Fees on arrival. It has never happened before.
Stayed 1 night in Jun 2024

6/10 Okay

Zachary

Stayed 1 night in May 2024

8/10 Good

Sheri

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was only noisy due to being by a highway, but that’s not the fault of the property.
Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well kept and staff was kind. A little bit off of I-80 but not too bad. We only stopped for the night and the hotel was perfect for the 1 night stay. Room had ample room to unpack suitcases. Shower/bathroom was updated and well maintained.
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Business traveler
Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was very easy and the staff was very friendly. Our room was very clean as was the whole hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A convenient place to stay
We have stayed here before, so it is a very convenient place. We visited family and went to a local fair. We needed a place to stay that was close to both.
Stayed 1 night in Sep 2023

10/10 Excellent

William

Stayed 1 night in Jul 2023

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities
Our Room was dirty and had blood on the bath tub, black hair inside tub, in the sink, and on the tile walls. We found dirt and debris and black hair between the sheets,and called 5 times for clean sheets. Housekeeping was unprofessional and rudely insinuated we were lying about the hair, dirt, etc. We showed her the evidence as well as semen stains on both box springs. Bedside lamps were both broken with flickering lights & Phone Charging ports not working. Housekeeping told us to turn lamps off for safety. Hot tub was closed for repairs. Laundry room and work out area were locked. 1st we were told it was due to a party, then we were told it was locked every Friday, Sat. and Sun. Each time we needed to attend the washer or dryer, we needed to find the one staff member working the night shift, and wait for her to unlock the laundry room. Web site states the gym is open 24 hours, but in reality it is locked Friday through Sunday, with access given by finding a staff member. One of their 2 washing machines were broken,so I stayed up until 4AM doing laundry. Continental breakfast is advertised 7-10am, but staff closed it at 9:30am. We had a 10 hour drive & counted on eating breakfast at the hotel. When I stated that we were verbally told that breakfast ended at 10AM & it was in writing on their website, a female staff member began yelling at me. The male manager kindly brought food items out afterwards. He was the only professional and courteous staff in the entire hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Marie

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

4/10 Poor

Heidi

Traveled with family and small children
Disliked: Amenities
Was charged almost 70 dollars more than what i booked it for, there was nothing online stating the pool and Jacuzzi were being redone.
Stayed 1 night in Feb 2023

10/10 Excellent

Pat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short trip
Great location for my trip
Stayed 1 night in Jan 2023

4/10 Poor

Adam

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Kent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs recycling.
Stayed 1 night in Jan 2023

2/10 Terrible

Kimberly

Stayed 1 night in Oct 2022

4/10 Poor

James

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Denielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022