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Shangri-La Eros, New Delhi

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Shangri-La Eros, New Delhi

Bar (on property)
Meeting facility
Reception
Exterior
Minibar, in-room safe, desk, blackout drapes

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Gym
  • Housekeeping
  • Free WiFi

Explore the area

Map
19, Ashoka Road, Connaught Place, New Delhi, Delhi N.C.R, 110001
  • Western Court Building
    ‪5 min walk‬
  • Gurudwara Bangla Sahib
    ‪14 min walk‬
  • India Gate
    ‪2 min drive‬
  • Delhi (DEL-Indira Gandhi Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Twin Beds

  • 290 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Deluxe, Room, 2 Twin Beds

Horizon Deluxe, Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Horizon Deluxe, Room, 2 Twin Beds

  • 290 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon, Premier Room, 1 King Bed

Horizon, Premier Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Horizon, Premier Room, 1 King Bed

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Deluxe, Room, 1 King Bed

Horizon Deluxe, Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Horizon Deluxe, Room, 1 King Bed

  • 290 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, blackout drapes

Executive Suite

  • 476 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Premier Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Premier Room, 1 King Bed

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

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includes taxes & fees
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About this property

Shangri-La Eros, New Delhi

5-star New Delhi hotel, connected to a shopping center in Connaught Place
This hotel features 3 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour health club, a bar/lounge, and a sauna are onsite.
Shangri-La Eros, New Delhi offers 320 accommodations with DVD players and minibars. A pillow menu is available. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

This New Delhi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.
CHI, The Spa has couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is open daily.
In addition to a full-service spa, Shangri-La Eros, New Delhi features an outdoor pool and a 24-hour health club. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 5-star property offers access to a business center, 3 meeting rooms, and limo/town car service. This luxury hotel also offers a children's pool, a sauna, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary uncovered self parking and uncovered valet parking are available on site.

Shangri-La Eros, New Delhi has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Tamra - This buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Mister Chai - This café specializes in Fusion cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Sorrento - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Shang Palace - Overlooking the garden, this fine-dining restaurant specializes in Chinese cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Grappa - This bar specializes in Mediterranean cuisine. Open daily.
24-hour room service is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: INR 2,600 for adults and INR 1,300 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Grappa
  • Mister Chai
  • Shang Palace
  • Sorrento
  • Tamra

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • DVD player
  • Free crib
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Computer station
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 19 floors
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities or services will be unavailable from June 27 2024 to March 31 2025 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for INR 1500 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately INR 2600 for adults and INR 1300 for children
  • Airport shuttle fee: INR 3833 per room (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 1500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Eros Hotel
Eros Hotel New Delhi
Eros New Delhi
Eros New Delhi Hotel
Hotel Eros
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Shangri-La s Eros
Shangri-La s Eros Hotel
Shangri-La s Eros Hotel New Delhi
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Shangri La's Eros Hotel
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Shangri-La's Eros Hotel
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Shangri-La Eros, New Delhi Hotel New Delhi

Shangri-La Eros, New Delhi Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 709 out of 1000 reviews" "
Rating 8 - Good. 194 out of 1000 reviews" "
Rating 6 - Okay. 50 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Edwards & I were very impressed with the Shangri-La Eros because 1. Outstanding customer service 2. Hotel team very friendly and always ready to help 3. Outstanding daily room cleaning (Ankush & Jeekpal) 4. Food was excellent (Chef Aarti Abhijeet) Edwards and I give the Shangri-La Eros 5 stars.
Stayed 7 nights in Oct 2024

10/10 Excellent

Baiyu, Pasadena

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t not find any place walkable.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jasbinder, Wolverhampton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Was blown away by the service and the attention to detail. Will come back again. Highly recommended.
Stayed 3 nights in Oct 2024

10/10 Excellent

frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff - upscale area - gym was a challenge to find but was good setup
Stayed 2 nights in Oct 2024

10/10 Excellent

Nabil, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Vishna

Stayed 3 nights in Sep 2024

10/10 Excellent

Janette

Stayed 1 night in Sep 2024

2/10 Terrible

Jashmin

Business traveler
Disliked: Cleanliness
Stayed 5 nights in Sep 2024

10/10 Excellent

Taranjot, Brampton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping is very good. Jitrnder at floor 5 was the best.
Stayed 6 nights in Sep 2024

10/10 Excellent

Pritpal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning property and amazing staff.
Stayed 3 nights in Aug 2024

8/10 Good

Nabil, Riyadh

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and clean, stuff are friendly.
Stayed 1 night in Aug 2024

10/10 Excellent

Shivam

Liked: Cleanliness, staff & service, property conditions & facilities
Very Good
Stayed 1 night in Sep 2024

2/10 Terrible

Kuliver

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Gulabrai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

6/10 Okay

Nivedith

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Avoid until renovations are complete.
Great hotel, it it is undergoing renovations at the moment. No pool, no gym, no spa and none of this was mentioned while making the booking. They will casually send you an email after the booking is complete and you are on your way. Best to avoid until renovations are done. Room service menu is extraordinarily expensive compared to most hotels in this league.
Stayed 2 nights in Aug 2024

10/10 Excellent

Shankar, South River

Traveled with partner
Liked: Amenities
Really nice rooms. Excellent customer service.
Stayed 1 night in Apr 2024

6/10 Okay

Rahul

Business traveler
Renovation time at Shangri la
Used to be my go to hotel in Delhi….Seems hotel is going through renovation and given lower floor and heard construction noise and hammering early morning and late afternoon Not comfortable stay and above reception promised beverages which were never delivered
Stayed 1 night in Aug 2024

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quality hotel at affordable prices
Stayed 4 nights in Aug 2024

10/10 Excellent

Zia

Stayed 3 nights in Aug 2024

10/10 Excellent

Winfried, Nashville

Stayed 1 night in Aug 2024

10/10 Excellent

abha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

AMIT

Stayed 3 nights in Jul 2024

6/10 Okay

SUREN

Stayed 5 nights in Jul 2024

10/10 Excellent

ajay

Liked: Cleanliness, staff & service, property conditions & facilities
The property has a top location and superb staff . The hotel rooms are very well appointed , and high class all the way . The club room lounge was absolutely outstanding and worth the cost . A special mention to the manager of the lounge , Amit sharma , and the staff for making me feel so welcome . A warm thank you !
Stayed 1 night in Jul 2024

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is exceptional but the area is extremely bad. If you need to stay in old Delhi and meet with tour guides, this works well. However, might consider hotels in the newer part of town given tour guides will meet you wherever your hotel is - regardless of location of Delhi.
Stayed 1 night in Jul 2024