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Shangri-La Eros, New Delhi

5.0 star property

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Photo gallery for Shangri-La Eros, New Delhi

Bar (on property)
Minibar, in-room safe, desk, blackout drapes
Exterior
Reception
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Housekeeping

Explore the area

Map
19, Ashoka Road, Connaught Place, New Delhi, Delhi N.C.R, 110001
  • Western Court Building
    ‪5 min walk‬
  • Max Mueller Bhawan
    ‪12 min walk‬
  • Gurudwara Bangla Sahib
    ‪14 min walk‬
  • Delhi (DEL-Indira Gandhi Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Twin Beds

  • 290 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Deluxe, Room, 2 Twin Beds

Horizon Deluxe, Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Horizon Deluxe, Room, 2 Twin Beds

  • 290 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon, Premier Room, 1 King Bed

Horizon, Premier Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Horizon, Premier Room, 1 King Bed

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Deluxe, Room, 1 King Bed

Horizon Deluxe, Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Horizon Deluxe, Room, 1 King Bed

  • 290 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, blackout drapes

Executive Suite

  • 476 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Premier Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Premier Room, 1 King Bed

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

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Exterior

Taj Palace, New Delhi

  • Pool
  • Hot Tub
  • Spa
  • Parking included
4.5 out of 5, Wonderful, (1008)
The price is $251
per night
$296 total
includes taxes & fees
Mar 8 - Mar 9
Taj Palace, New Delhi

About this property

Shangri-La Eros, New Delhi

5-star New Delhi hotel, connected to a shopping center in Connaught Place
This hotel features 3 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour health club, a bar/lounge, and a sauna are onsite.
Shangri-La Eros, New Delhi offers 320 accommodations with DVD players and minibars. A pillow menu is available. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

This New Delhi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.
CHI, The Spa has couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is open daily.
In addition to a full-service spa, Shangri-La Eros, New Delhi features an outdoor pool and a 24-hour health club. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 5-star property offers access to a business center, 3 meeting rooms, and limo/town car service. This luxury hotel also offers a children's pool, a sauna, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary uncovered self parking and uncovered valet parking are available on site.

Shangri-La Eros, New Delhi has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Tamra - This buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Mister Chai - This café specializes in Fusion cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Sorrento - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Shang Palace - Overlooking the garden, this fine-dining restaurant specializes in Chinese cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Grappa - This bar specializes in Mediterranean cuisine. Open daily.
24-hour room service is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: INR 2,600 for adults and INR 1,300 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Grappa
  • Mister Chai
  • Shang Palace
  • Sorrento
  • Tamra

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • DVD player
  • Free crib
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Computer station
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 19 floors
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities or services will be unavailable from June 27 2024 to March 31 2025 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for INR 1500 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately INR 2600 for adults and INR 1300 for children
  • Airport shuttle fee: INR 3833 per room (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 1500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Eros Hotel
Eros Hotel New Delhi
Eros New Delhi
Eros New Delhi Hotel
Hotel Eros
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Shangri-La s Eros
Shangri-La s Eros Hotel
Shangri-La s Eros Hotel New Delhi
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Shangri La's Eros Hotel
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Shangri-La's Eros Hotel
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Shangri La's Eros Hotel New Delhi
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Shangri-La Eros, New Delhi Hotel New Delhi

Shangri-La Eros, New Delhi Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 713 out of 1004 reviews
Rating 8 - Good. 193 out of 1004 reviews
Rating 6 - Okay. 49 out of 1004 reviews
Rating 4 - Poor. 26 out of 1004 reviews
Rating 2 - Terrible. 23 out of 1004 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top in Delhi
I don’t thing you will find better—-anywhere
Stayed 4 nights in Nov 2024

10/10 Excellent

Richard

Stayed 4 nights in Oct 2024

10/10 Excellent

Cristi

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 4 nights in Nov 2024

10/10 Excellent

Anand

Stayed 1 night in Nov 2024

8/10 Good

deepika

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It’s a beautiful place, safe, clean and convenient. The Spa was unavailable, there were issues with the TV malfunction, that did not get fixed after calling the tech twice, lamp was broken. The chai cafe, was nice but 70 percent of the time the tea was served just warm. Ordered fries that were totally cold. The staff was very courteous and helpful. Inspite of some downsides we will stay here again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Lynne, Salt Lake City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attractive hotel with all modern conveniences
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Check Out
Had great service on arrival and throughout the day but upon check out we constantly rang the reception and concierge to help us bring our luggage down but got no response so in the end had to come down and ask them. Upon check out the lady checking us out was very abrupt and made no apologies that no one answered our call and also was not courteous, she did not ask us how our stay was nor did we get a goodbye from her after check out was complete. This ruined an otherwise pleasant stay
Stayed 1 night in Nov 2024

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed yet another stay. Good location and great facilities especially breakfast options
Stayed 1 night in Oct 2024

10/10 Excellent

Osamah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at Shangri La hotel in new delhi. Super clean and spacious room, very nice and welcoming staff and I liked walking around the place. Walked to India gate several times from the hotel. The breakfast buffet is amazing and features dishes for every taste.
Stayed 7 nights in Oct 2024

10/10 Excellent

Tarsem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with good amenities Excellent staff
Stayed 2 nights in Oct 2024

8/10 Good

Iwona

No outside area to enjoy. The pool , spa, gim not unavailable and I was not told about this at the time of booking.
Stayed 3 nights in Oct 2024

10/10 Excellent

Jigar, Ealing

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed there 1 night but did not feel like leaving. We were welcomed by very friendly and courteous staff. The dining options were very good with late night service available in the cafe. We could not use the pool as they had informed us of refurbishment works going on but they had tied up with the nearby Le Meridian so could have used that. Overall great place and very comfortable stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Edwards & I were very impressed with the Shangri-La Eros because 1. Outstanding customer service 2. Hotel team very friendly and always ready to help 3. Outstanding daily room cleaning (Ankush & Jeekpal) 4. Food was excellent (Chef Aarti Abhijeet) Edwards and I give the Shangri-La Eros 5 stars.
Stayed 7 nights in Oct 2024

10/10 Excellent

Baiyu, Pasadena

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t not find any place walkable.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jasbinder, Wolverhampton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Was blown away by the service and the attention to detail. Will come back again. Highly recommended.
Stayed 3 nights in Oct 2024

10/10 Excellent

frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff - upscale area - gym was a challenge to find but was good setup
Stayed 2 nights in Oct 2024

10/10 Excellent

Nabil, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Vishna

Stayed 3 nights in Sep 2024

10/10 Excellent

Janette

Stayed 1 night in Sep 2024

2/10 Terrible

Jashmin

Business traveler
Disliked: Cleanliness
Stayed 5 nights in Sep 2024

10/10 Excellent

Taranjot, Brampton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping is very good. Jitrnder at floor 5 was the best.
Stayed 6 nights in Sep 2024

10/10 Excellent

Pritpal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning property and amazing staff.
Stayed 3 nights in Aug 2024

8/10 Good

Nabil, Riyadh

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and clean, stuff are friendly.
Stayed 1 night in Aug 2024

10/10 Excellent

Shivam

Liked: Cleanliness, staff & service, property conditions & facilities
Very Good
Stayed 1 night in Sep 2024

2/10 Terrible

Kuliver

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024