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The Claridges New Delhi

5.0 star property

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Photo gallery for The Claridges New Delhi

Front of property - evening/night
Garden
Bar (on property)
Luxury Suite, Non Smoking (Heritage with Whirlpool) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Handrails in stairways

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Gym
  • Housekeeping
  • Free WiFi

Explore the area

Map
12 Dr APJ Abdul Kalam Road, (Formerly known as Aurangzeb Road), New Delhi, National Capital Territory of Delhi, 110011
  • Dhaula Kuan
    ‪4 min drive‬
  • Embassy Of United States
    ‪8 min drive‬
  • Worldmark
    ‪11 min drive‬
  • Delhi (DEL-Indira Gandhi Intl.)
    ‪22 min drive‬

Room options

View all photos for Room, Non Smoking, Balcony (Heritage)

Room, Non Smoking, Balcony (Heritage) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, Non Smoking, Balcony (Heritage)

  • 320 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 King Bed

View all photos for Luxury Suite, Non Smoking (Heritage)

Luxury Suite, Non Smoking (Heritage) | Living area | 55-inch plasma TV with digital channels, TV, Netflix

Luxury Suite, Non Smoking (Heritage)

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Non Smoking, Terrace (Heritage)

Room, Non Smoking, Terrace (Heritage) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, Non Smoking, Terrace (Heritage)

  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking (Viceroy House Estate)

55-inch plasma TV with digital channels, TV, Netflix

Suite, Non Smoking (Viceroy House Estate)

  • 1280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, Non Smoking (Heritage with Whirlpool)

Luxury Suite, Non Smoking (Heritage with Whirlpool) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Luxury Suite, Non Smoking (Heritage with Whirlpool)

  • 712 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Non Smoking (Boutique)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, Non Smoking (Boutique)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, Non Smoking (Heritage Parlor)

Suite, Non Smoking (Heritage Parlor) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, Non Smoking (Heritage Parlor)

  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Non Smoking (Heritage Parlor)

Room, Non Smoking (Heritage Parlor) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, Non Smoking (Heritage Parlor)

  • 450 sq ft
  • Sleeps 2
  • 1 King Bed and 2 Twin Beds

View all photos for Room, Non Smoking (Heritage)

Room, Non Smoking (Heritage) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, Non Smoking (Heritage)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Pool View (Heritage)

Room, Pool View (Heritage) | View from room

Room, Pool View (Heritage)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, Non Smoking (Lutyens)

Luxury Suite, Non Smoking (Lutyens) | Living area | 55-inch plasma TV with digital channels, TV, Netflix

Luxury Suite, Non Smoking (Lutyens)

  • 750 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking (Prestige Estate)

Suite, Non Smoking (Prestige Estate) | Terrace/patio

Suite, Non Smoking (Prestige Estate)

  • 1800 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking (Diplomatic)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, Non Smoking (Diplomatic)

  • 1280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Non Smoking (Cabana)

Room, Non Smoking (Cabana) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, Non Smoking (Cabana)

  • 300 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, Non Smoking (Cabana)

Executive Suite, Non Smoking (Cabana) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Executive Suite, Non Smoking (Cabana)

  • 450 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking (Willingdon Crescent)

Suite, Non Smoking (Willingdon Crescent) | Living area | 55-inch plasma TV with digital channels, TV, Netflix

Suite, Non Smoking (Willingdon Crescent)

  • 1280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking (Regent)

Suite, Non Smoking (Regent) | Living area | 55-inch plasma TV with digital channels, TV, Netflix

Suite, Non Smoking (Regent)

  • 650 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Heritage Pool View Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Heritage Pool View Room

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking (Viceroy House Estate)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, Non Smoking (Viceroy House Estate)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Non Smoking (Heritage Parlor)

Living area | 55-inch plasma TV with digital channels, TV, Netflix

Suite, Non Smoking (Heritage Parlor)

  • Sleeps 2
  • 1 King Bed

View all photos for Diplomatic Suite-Non-Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Diplomatic Suite-Non-Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Non Smoking (Willingdon Crescent)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, Non Smoking (Willingdon Crescent)

  • Sleeps 3
  • 1 King Bed

View all photos for Cabana Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Cabana Room

  • Sleeps 2
  • 1 King Bed

Luxury Suite, Non Smoking (Heritage with Whirlpool)

  • Sleeps 2
  • 1 King Bed

Heritage Parlor Room

  • Sleeps 2
  • 3 King Beds

View all photos for Heritage Terrace Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Heritage Terrace Room

  • Sleeps 3
  • 1 King Bed

Luxury Suite, Non Smoking (Heritage)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking (Regent)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, Non Smoking (Regent)

  • Sleeps 2
  • 1 King Bed

View all photos for Heritage Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Heritage Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, Non Smoking (Cabana)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Executive Suite, Non Smoking (Cabana)

  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, Non Smoking (Lutyens)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Luxury Suite, Non Smoking (Lutyens)

  • Sleeps 3
  • 1 King Bed

Boutique Room

  • Sleeps 2
  • 3 King Beds

View all photos for Suite, Non Smoking (Prestige Estate)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, Non Smoking (Prestige Estate)

  • Sleeps 3
  • 1 King Bed

Heritage Balcony Room

  • Sleeps 2
  • 3 King Beds

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About this property

The Claridges New Delhi

5-star hotel in Delhi Cantonment
Along with 4 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite.
The Claridges New Delhi offers 132 accommodations with DVD players and minibars. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 55-inch plasma televisions come with premium digital channels and Netflix. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
In addition to a full-service spa, The Claridges New Delhi features an outdoor pool and a health club. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 5-star property offers access to a 24-hour business center, meeting rooms, and limo/town car service. This luxury hotel also offers a sauna, spa services, and a library. For a surcharge, the property provides an airport shuttle (available 24 hours), a shopping center shuttle, and a train station drop-off service. Onsite uncovered self parking and valet parking are complimentary.

The Claridges New Delhi is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Sevilla - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Jade - This restaurant specializes in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Dhaba - This restaurant specializes in Indian cuisine and serves lunch and dinner. Open daily.
Aura- The Vodka Bar - Onsite bar. Open daily.
Pickwicks - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts and Heritage Hotels of India.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free secured, uncovered self parking on site
  • Free valet parking on site
  • RV/bus/truck parking on site

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: INR 1,280 for adults and INR 750 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aura- The Vodka Bar
  • Dhaba
  • Jade
  • Pickwicks
  • Sevilla

Things to do

  • Art gallery
  • Billiards/pool table
  • Designer stores
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • DVD player
  • Free crib
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 3 floors
  • Banquet hall
  • Built in 1952
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch plasma TV with premium digital channels
  • DVD player
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in time starts at 2 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 2:00 PM and 6:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 1 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately INR 1280 for adults and INR 750 for children
  • Airport shuttle fee: INR 1575 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 2:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No visitors or unregistered guests are allowed in guestrooms after 9 PM.
Outside food and beverages are not permitted on the premises.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Claridges New Delhi Hotel
Claridges Hotel New Delhi
Claridges New Delhi
New Delhi Claridges
The Claridges Delhi
Claridges Hotel Delhi
The Claridges Hotel New Delhi
Claridges India
The Claridges New Delhi Hotel
The Claridges New Delhi New Delhi
The Claridges New Delhi Hotel New Delhi

The Claridges New Delhi Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 541 out of 902 reviews
Rating 8 - Good. 229 out of 902 reviews
Rating 6 - Okay. 80 out of 902 reviews
Rating 4 - Poor. 30 out of 902 reviews
Rating 2 - Terrible. 22 out of 902 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Pooja

Stayed 3 nights in Oct 2024

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
I've stayed at this hotel twice and would stay there again. It is elegant, comfortable and luxurious. The service is excellent and the restaurants are what you would expect of a 5 star international hotel. I was shocked to find that some 5 star hotels in India were vegetarian - but this one caters for all. Slightly pricey but I would still go back.
Stayed 1 night in Sep 2024

6/10 Okay

Christian

Stayed 2 nights in Oct 2024

10/10 Excellent

Neeraj

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing in every respect . Staff , rooms ,restaurant best in the eorld . A total luxury hotel in every style.
Stayed 3 nights in Oct 2024

10/10 Excellent

Rajesh

Traveled with family
Excellent Stay.
Excellent Stay. Stay, Breakfast & Service was Super Good.
Stayed 1 night in Oct 2024

10/10 Excellent

Prue

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very exceptional service! Beautiful food, rooms & swimming pool!
Stayed 2 nights in Oct 2024

10/10 Excellent

Venkatesh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service. Service. Service.
Stayed 2 nights in Oct 2024

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish comfort and luxury
This is a delightfully stylish hotel with lots of excellent restaurants. Rooms are spacious and well-appointed. Staff are outstanding. Have stayed here 3 times and would stay again. Only criticism is expensive alcohol. Everything else was pretty perfect.
Stayed 2 nights in Sep 2024

2/10 Terrible

Amarinder

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
I had a terrible experience with the staff while checking in I requested the reception staff for a late check-in and they agreed to it and wrote the same on my check-in document, however, they changed their mind after 2 days the receptionist started calling me around 10 and started bugging me to check out at 12, as my wife was not keeping well I requested them to consider my request but all in vain, then I had to book another hotel. Then at the check out when I showed my displeasure about the services the staff just said sorry which was not helpful at all, I live in the US and have been to many countries but have never seen this kind of service the staff needs to adhere to promises they make at the time of check-in, because when we travel we make days plans according to the promises made by hotel staff. Overall I would not recommend this hotel to any of the fellow travelers its expensive and services are not at par to the amount you pay plus horrible hotel staff
Stayed 2 nights in Sep 2024

10/10 Excellent

david

Stayed 1 night in Sep 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant comfort and luxury
This was our second stay at The Claridges and we will be going back again. It is a lovely oasis from the noise of the city and very comfortable. Only thing to watch out for is the cost of alcoholic beverages. But otherwise, I couldn't fault this hotel.
Stayed 1 night in Sep 2024

2/10 Terrible

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy Nightclub- kept awake
The hotel has a nightclub. If you like sleep, this is not the hotel for you. My room was in the top floor above the club, booming bass until 3am. I rent reception repeatedly asking when the club would shut? They couldn’t tell me. For an alleged luxury hotel, expecting guests to put up with that noise is unforgivable. Please decide, club or hotel? Exhaustion ruined my last day in Delhi, really not what I expect from this hotel. The hotel wasn’t that bothered, looking at reviews plenty of people complain about this. Another person had checked when she checked in if she could pay in USD, but when she checked out they said no (she only had USD and no access to a card).
Stayed 2 nights in Sep 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

Harsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Amrit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

cesare1602

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Aug 2024

10/10 Excellent

Lalrintluanga

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Uttara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very well furnished but poor upkeep
I was disappointed about a few things. The room was contemporary which was a very good thing. But it faced the parking area and had very little day light. The lighting only had 3 settings so I could not decide which ones to switch on or off. The toilet hand shower was not working. The phone would not dial out to reception, dining or any hotel services. It was not properly fixed even after complaining.
Stayed 1 night in Aug 2024

10/10 Excellent

Holly

Business traveler
Wonderful service, elegant and interesting
I really like Claridges. The hotel has a lot of character. The rooms are different from each other. There is a whole interesting complex to walk around. The staff there are wonderful- from the desk staff to the breakfast staff to the housekeeping. Very helpful friendly and accommodating without overdoing it. My only real complaint would be that the food is very expensive- especially after all of the taxes get added on. That being said I think the food at both their Thai restaurant and the Chinese restaurant surprised me with the quality- as in people who appreciate authentic cuisine will enjoy it.
Stayed 3 nights in Jul 2024

8/10 Good

Nivedith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Great place.
Fantastic location. Great staff. Good food. Well fitted out rooms. Only negative was that there seems to be work going on so lots of drilling and banging. My room was changed after I complained. Make sure you get a room without this issue.
Stayed 1 night in May 2024

6/10 Okay

Nivedith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel doesn’t accept member privileges
The hotel didn’t accept any of the member privileges / credit vouchers of the Gold Member status. This is the 1st hotel this has happened at.
Stayed 1 night in May 2024

4/10 Poor

galvin

Liked: Amenities
Excellent hotel but I didn’t like the service I received. Firstly, the paid for dinner is only available for guests at standard restaurant but reception told me I had 4 dining options and I ended up in Italian restaurant Sevilla and after ordering the started I advised that I had already prepaid and it was then that I was advised to go back to the reception area where the standard restaurant was. On my second night whilst taking a call a rude security guard asked if I was patron and asked my room number. Totally unacceptable provocation
Stayed 1 night in May 2024

2/10 Terrible

Haryash

Stayed 1 night in May 2024

8/10 Good

galvin

Liked: Cleanliness, staff & service, property conditions & facilities
Meals included in booking only available at the shuttle class restaurant. I wasn’t told about this and ended up the Italian Restaurant Sevilla. Not good
Stayed 1 night in May 2024

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024