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PAMUKKALE KAYA THERMAL SPA HOTEL

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Indoor pool, outdoor pool
Free daily buffet breakfast
Public bath
Indoor pool, outdoor pool
Deluxe Double or Twin Room, 1 Bedroom, Terrace | Bathroom | Slippers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Pool
  • Spa
  • Laundry
  • Parking included
  • 24/7 front desk
$151
includes taxes & fees
Aug 31 - Sep 1

Explore the area

View in a map
Karahayit Mah., Ataturk Caddesi 20, Denizli, Denizli, 20190
  • Red Travertine of Karahayit
    ‪5 min walk‬
  • Hierapolis
    ‪4 min drive‬
  • Pamukkale Thermal Pools
    ‪11 min drive‬

Room options

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Double or Twin Room

9.6 out of 10
Exceptional
(4 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Terrace

Deluxe Double or Twin Room, 1 Bedroom, Terrace | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Double or Twin Room, 1 Bedroom, Terrace

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed OR 1 Large Twin Bed

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Exterior

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4.2 out of 5, Very Good, 51 reviews
Herakles Thermal Hotel

About this property

PAMUKKALE KAYA THERMAL SPA HOTEL

Hotel in Pamukkale
Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, an outdoor pool, a snack bar/deli, and a coffee shop/cafe are onsite. Change of towels is available on request.
PAMUKKALE KAYA THERMAL SPA HOTEL offers 100 air-conditioned accommodations with minibars and safes. A pillow menu is available. 43-inch Smart televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include complimentary bottled water and slippers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and an outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Pamaukkale Kaya Thermal has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.
In addition to a full-service spa, PAMUKKALE KAYA THERMAL SPA HOTEL features an indoor pool and an outdoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center, meeting rooms, and coworking spaces. This hot springs hotel also offers spa services, a library, and multilingual staff. Complimentary covered self parking is available on site.

PAMUKKALE KAYA THERMAL SPA HOTEL has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
PAMUKKALE KAYA THERMAL SPA HOTEL has 2 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Full-service spa
  • Indoor pool
  • Library
  • Outdoor pool
  • Shopping mall

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Coworking space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • No elevator
  • Tile flooring in room

More

  • Communal living room
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Private bathroom
  • Slippers

Entertainment

  • 43-inch smart TV with premium satellite channels

Food and drink

  • Champagne service
  • Chef service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Electrical adapters
  • Heated floor
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 100.0 per day

Property payment types

Important information

Optional extras

  • Rollaway bed fee: EUR 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Property Registration Number 2021-20-0003

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Pamukkale Kaya Thermal Spa
PAMUKKALE KAYA THERMAL SPA HOTEL Hotel
PAMUKKALE KAYA THERMAL SPA HOTEL Denizli
PAMUKKALE KAYA THERMAL SPA HOTEL Hotel Denizli

PAMUKKALE KAYA THERMAL SPA HOTEL Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 15 out of 26 reviews
Rating 8 - Good. 4 out of 26 reviews
Rating 6 - Okay. 4 out of 26 reviews
Rating 4 - Poor. 2 out of 26 reviews
Rating 2 - Terrible. 1 out of 26 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Victoria

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Nouveau Carcellaire 😅

We were expecting to be closer to the center, but the hotel is right on the highway and is mostly for tour groups that drop in for the night. The staff is not informed at all… we saw the last day that there was a way to town around the back that wasn’t explained to us. They’re also not generous: I asked for a cup of tea and the guy scoffed and said it was €5, despite having seen it offered to other guests when booking a massage, which I did have the next day. It feels a bit prison-like with all the rooms facing a center indoor pool. We did LOVE the cat and the dog on the first night. The breakfast buffet is also VERY good, and beds are extremely comfortable. Dinner was a 6/10, kind of average buffet.
Stayed 2 nights in Apr 2025

4/10 Poor

Nabil, Verdun

Traveled with partner
Disliked: Staff & service, amenities
Thermal and spa facilities not to our expectstion
Stayed 2 nights in Dec 2024

4/10 Poor

Naresh

Traveled with group
Liked: Cleanliness
Disliked: Amenities
I had booked 3 rooms. All 3 rooms spent an uncomfortable night because the power in our wing went off around 1:30 am and did not come back till 5:15 am. It got very dark and hot in the room. We had a hard time sleeping. A couple of people ran into objects while fumbling for their phones to turn on the phone light. My wife stubbed her toe on the bathroom threshold. We requested some adjustment on our daily rate but were turnded down. I would like Expedia to issue us some rate adjutment. I booked 12 nights at different locations in Turkey during this trip. Would appreciate a response.
Stayed 1 night in Oct 2024

6/10 Okay

Merrill

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Swathi

Stayed 1 night in Jul 2024

6/10 Okay

fulvio

Liked: Cleanliness, property conditions & facilities, room comfort

viaggio turistico

Molto gradevole la piscina a 42 gradi, ho anche utilizzato la piscina interna, che ho trovato fantastica. Molto deludente la cena e lo spazio da condividere con gli altri clienti sia per la prima colazione e che per la cena.
Stayed 1 night in Apr 2025

2/10 Terrible

Gamze

Traveled with family
Disliked: Property conditions & facilities, room comfort
Paranızla tatil yapamıyorsunuz termalleri soğuk elektrik yok sular kesik….
Stayed 1 night in Mar 2025

10/10 Excellent

Mehmet Hakan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Cemal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Mustafa Fatih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Yunus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Herşey mükemmel .

Temizlik personelinden restaurant çalışanlarına resepsiyon personelinden sorumlu müdüre kadar harika bir kadroya sahip otel. Mükemmel vakit geçirdik . Kahvaltısı akşam yemeği öğle sonrası atıştırmalıklar harikaydı. Olması gerektiği kadar yemek çeşidi lezzetliydi. En ufak pürüz yoktu. İlla ki sorun bulmaya çalışırsanız sorun sizde demektir :))Temizlik hijyen konfor ferahlık hepsi biraradaydı. Hiç bişey karmaşık değildi .havuz temizliği çok iyiydi. lokasyonu da çok iyi yerde. Pamukkale Kaya thermal oteli tercih edin .Sanırım bundan sonra Pamukkale bölgesinde hep tercih edeceğimiz otel burası olacak 🙏.
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cok temiz.

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel temiz ve yeni biz 1 gece beklediğimizden daha iyi bir odada konakladık ve gerçekten memnun kaldık. Özellikle spa bölümündeki görevli personeller çok ilgililer ve masaj gerçekten çok iyiydi bir daha gelsem tekrar tercih ederim.
Stayed 1 night in Jan 2025

10/10 Excellent

Ümit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

nur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel çok temiz, odalar konforlu, yemek çeşidi bir çok açık büfeye göre az fakat lezzetli ve bence yeterli. Havuzlar yeterli ve temiz. Pamukkale travertenlere çok yakın 5 dk araçla.
Stayed 1 night in Jan 2025

10/10 Excellent

Nuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tek eksiği kahvaltı ürünlerinde eksiklikler ve bayat simit vardı.Geriye kalan herşey güzeldi
Stayed 1 night in Jan 2025

6/10 Okay

Mediha

Traveled with family
Liked: Cleanliness
Disliked: Room comfort

Kötü yerden oda verildi

Otel güzel , deluxe oda tutmuştuk en kötü bloktan odayı vermişler. Odanın balkonu mutfak kısmının duvarına bakıyor, duvardan başka hiç bir şey görünmüyordu oysa havuzu gören odalar da boştu. Ayrıca mutfağın havalandırma sistemi yüzünden odaya çok gürültü geliyordu. Kötü yerden oda verilmesi nedeniyle memnun kalamadık
Stayed 1 night in Nov 2024

8/10 Good

Seher Eylem

Stayed 1 night in Nov 2024

8/10 Good

Dorgival

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não é meu estilo

È um bom hotel, muito novo, mas è um hotel para excursões, turismo em massa, então meio incomodo para quem vai sozinho. O atendimento do restaurante muito ruim.. ou vc come o que está no buffet, ou não consegue pedir um ovo, nem pagando por fora.
Stayed 1 night in Oct 2024

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a brand new hotel where you will have top rooms, fantastic pools and excellent options for massages and other treatments.
Stayed 1 night in Aug 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In armonia con la natura

Siamo stati molto bene. Struttura nuova, con 4 piscine ben tenute di cui una esterna da 25 metri pulitissima. Sauna e bagno turco perfetti. Tutto disponibile fino a tardi di notte. La colazione ben organizzata. Bravissima la giovane chef. Una gran scelta di pietanze tipiche dallo yogurt alla marmellata di rose. La posizione della struttura un po’ fuori è comunque ottima per fare il volo in mongolfiera. Personale delle pulizie di grande educazione e civiltà. Amano gli animali e li rispettano in modo esemplare. Quando siamo stati noi c’era un giovane gattino del posto che era il beniamino di tutti gli ospiti. Questo fa della struttura un luogo in perfetta armonia con la natura. Bravi.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sezer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel gerçekten temiz ve rahattı. Kahvaltısı gayet yeterli ve lezzetliydi. Kahvaltı kısmında mutfak çalışan ve omletimizi hazırlayan hanımefendi çok ilgiliydi. Aynı zamanda içecek servisi yapan beyefendi gerçekten ne istesek çok nazik bir şekilde bize sundu. Sadece spa masaj kısmından memnun kalmadık. Sebebi ise fiyatların euro olarak turist fiyatından bize sunulmuş olmasıydı. Bu yüzden masaj yaptırmadık. Bunun dışında tekrar pamukkaleye gittiğimizde tercih edeceğimiz bir otel.
Stayed 1 night in Jul 2024

10/10 Excellent

Gökhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024