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InterContinental Bali Sanur Resort by IHG

5.0 star property

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Photo gallery for InterContinental Bali Sanur Resort by IHG

Relax in the spacious lounge area with a central seating space, sofas, and a long table.
Experience the unique blend of traditional and contemporary styles at this hotel's inviting entrance, featuring a striking triangular roof and a central open space with a water feature.
Relax by the pool surrounded by lounge chairs and a table, with stunning views from the large windows and balconies.
Guests can enjoy serene waterfront views and tranquil atmosphere.
Exchange vows by the sea with a picturesque ocean view.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
$264
includes taxes & fees
Sep 3 - Sep 4

Explore the area

View in a map
Jalan Kusuma Sari No. 8, Sanur Beach, Denpasar, Bali, 80227
  • Mertasari Beach
    ‪2 min walk‬
  • Sanur Beach
    ‪4 min walk‬
  • Sanur Night Market
    ‪3 min drive‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪15 min drive‬

Room options

View all photos for Junior Suite, 2 Twin Beds, Ocean View

Enjoy ocean views from the large window, relax in the comfortable seating area with a sofa and wicker chairs.

Junior Suite, 2 Twin Beds, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 969 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Villa, 3 Bedrooms, Garden View (Pool)

Relax in a serene space with a large bed, comfortable seating area, and a balcony offering views of lush greenery.

Villa, 3 Bedrooms, Garden View (Pool)

  • 4392 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 3 Twin Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Relax in a spacious room with a large bed, sofa, and dining table, offering a view of the outdoors through a sliding door.

Junior Suite, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(6 reviews)
  • 969 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Garden View (Pool)

Relax in a spacious living area with a garden view, flat-screen TV, and comfortable seating.

Villa, 2 Bedrooms, Garden View (Pool)

  • 3315 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Twin Beds

View all photos for Presidential Villa, Ocean View, Beachfront

Relax in a spacious room with a large bed, nightstand, and small table, offering an access to an outdoor area with a pool and bar.

Presidential Villa, Ocean View, Beachfront

  • 10086 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 Twin Beds and 1 King Bed

View all photos for Junior Suite, 2 Twin Beds, Garden View

Cozy retreat with a central bed, nightstands, and a large mirror.

Junior Suite, 2 Twin Beds, Garden View

7.0 out of 10
Good
(4 reviews)
  • 969 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, Ocean View

Relax in a spacious room with a large bed, sofa, and dining area, offering a view of the outdoors.

Suite, 1 Bedroom, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 1464 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Relax in a spacious room with a comfortable seating area and balcony.

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 969 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed, Garden View

Relax in a spacious room with a comfortable seating area and balcony.

Junior Suite, 1 King Bed, Garden View

9.8 out of 10
Exceptional
(11 reviews)
  • 969 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Garden View

Relax in this stylish room with a large dining table, comfortable seating, and a high ceiling.

Suite, 1 Bedroom, Garden View

  • 1464 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed

View all photos for Villa, 1 Bedroom, Garden View (Pool)

Relax in a spacious living area with a garden view, flat-screen TV, and comfortable seating.

Villa, 1 Bedroom, Garden View (Pool)

  • 3315 sq ft
  • Sleeps 4
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Ocean View (Spa)

Enjoy ocean views from the balcony, relax in the seating area, and unwind on the large, comfortable bed.

Suite, 1 Bedroom, Ocean View (Spa)

7.0 out of 10
Good
(2 reviews)
  • 1690 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Garden View (Spa)

Suite, 1 Bedroom, Garden View (Spa) | 1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Garden View (Spa)

  • 1690 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed

Similar properties

Relax by interconnected pools surrounded by lush greenery and palm trees.

Conrad Bali

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.6 out of 5, Wonderful, (1009)
$282 nightly
The price is $282 total
includes taxes & fees
Conrad Bali

About this property

InterContinental Bali Sanur Resort by IHG

5-star resort in Sanur
Catch some rays at the beach or spend the day relaxing at InterContinental Bali Sanur Resort by IHG's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.
InterContinental Bali Sanur Resort by IHG offers 120 accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Accommodations offer separate dining areas and include dining tables. Beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At InterContinental Bali Sanur Resort by IHG you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a beach bar, a poolside bar, and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This luxury resort also offers a complimentary children's club, a children's pool, and a steam room. Limited complimentary onsite parking is available on a first-come, first-served basis.

InterContinental Bali Sanur Resort by IHG has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Layang-Layang - Overlooking the garden, this restaurant specializes in Indonesian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Nyala Beach Club and Gril - This beachfront seafood restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Pier Eight - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Languages

Dutch, English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: IDR 350,000 for adults and IDR 175,000 for children
  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Layang-Layang
  • Nyala Beach Club and Gril
  • Pier Eight

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Living room
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the bay
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Hardwood flooring in room
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2013
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Restaurant dining guides
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from September 1 2025 to December 30 2025 (completion date subject to change). The following areas are affected:
  • Lobby

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.
During renovations, the resort will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 1052700.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 350000 for adults and IDR 175000 for children
  • Airport shuttle fee: IDR 624360 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 1052700.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
Guests under 3 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property is also known as

Bali Regent
Fairmont Sanur Beach Bali Resort Denpasar
Regent Bali Hotel
Regent Bali Hotel Sanur
Regent Bali Sanur
Fairmont Sanur Beach Bali Hotel
Fairmont Bali Hotel
Fairmont Sanur Beach Bali
Fairmont Sanur Beach Bali Denpasar
Fairmont Sanur Bali Denpasar
Fairmont Sanur Beach Bali Suites Villa Resort Denpasar
Fairmont Sanur Beach Bali Suites Villa Denpasar
Resort Fairmont Sanur Beach Bali Suites & Villa Denpasar
Fairmont Sanur Beach Bali Suites & Villa Denpasar
Fairmont Sanur Beach Bali Suites Villa
Denpasar Fairmont Sanur Beach Bali Suites & Villa Resort
Resort Fairmont Sanur Beach Bali Suites & Villa
Fairmont Sanur Beach Bali Suites Villa Resort
Regent Bali
Fairmont Sanur Beach Bali
Fairmont Sanur Bali Suites

InterContinental Bali Sanur Resort by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 293 out of 458 reviews
Rating 8 - Good. 105 out of 458 reviews
Rating 6 - Okay. 36 out of 458 reviews
Rating 4 - Poor. 17 out of 458 reviews
Rating 2 - Terrible. 7 out of 458 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Apr 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Highly enjoyed our stay
Stayed 9 nights in Jan 2025

2/10 Terrible

Shanola

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

10/10 Excellent

Brittany

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything about this property was fantastic. The staff especially went above and beyond for us in every department. Would highly recommend a vacation here!
Stayed 6 nights in Mar 2025

8/10 Good

J R

Stayed 7 nights in Mar 2025

10/10 Excellent

Andre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Wendy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful and well manicured.
Stayed 7 nights in Feb 2025

8/10 Good

Glen

Liked: Cleanliness
I liked the position of the intercontinental but found the facilities lacking. I do realize that one restaurant was closed for refurbishment but the one that was open left food wise a lot to be desired.
Stayed 3 nights in Feb 2025

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

4/10 Poor

Sun Yeon, berkeley

Disliked: Cleanliness, amenities, property conditions & facilities
the room was large but the shower wasn’t working properly, the plumbing is open? I watched my gray water from the sink flow into a hole in the ground… But most of all, I had a do not disturb sign out but they ignored it and called me to open my door for a complimentary dessert… I thanked them but also let them know that I’m going to sleep, please do not call or knock anymore. Then they called AGAIN to check how I was doing… I had to unplug the phone because the trust was lost. I understand the intent but it’s a hotel with international travelers, we’re all on different circadian rhythm… I really really needed sleep after 26hrs of travel.
Stayed 1 night in Jan 2025

8/10 Good

Anveeta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely property but menu and eating choices were lacking. Some other options would be good. Staff were fantastic and nothing was too much trouble.
Stayed 5 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Good, but could be better

Our stay at the InterContinental was nice, however I could not give it 5 stars because checking in was problematic, and the beach was not cared for very well (seaweed was not cleaned up, unlike surrounding hotels). It may have simply been a bad day, but check in was heavily delayed!! Also the beach is quite nice but unlike the surrounding hotels, the seaweed was not cleaned up, which was a shame. The food was good, the service was fantastic, and their spa is wonderful. The pool is actually one of its best features. The rooms are beautiful and the beds were the best throughout our entire trip (3 weeks). However, their products (shampoo/bodywash/lotion) could use some updating…..you would expect a 5 Star establishment to use better quality, if not Sensatia. Finally, the weights in the gym could also be updated. Overall, still a really pleasant stay, and we did enjoy the service, grounds and facilities.
Stayed 3 nights in Dec 2024

4/10 Poor

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Yasmin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautifully laid out resort, with exceptional swimming pools and grounds. The main swimming pool was far too warm to swim in beyond 8am and was equivalent to the air temperature, so opted for the smaller pools instead. Breakfast options were good, however, not exceptional for the price. Rooms were spacious and clean, with ample space for two people. Interior decor was beautiful, however, overall experience does not amount to the cost and luxury expected.
Stayed 2 nights in Nov 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities
Great Experience
Stayed 1 night in Nov 2024

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can not more highly of the staff. They were all amazing
Stayed 5 nights in Nov 2024

8/10 Good

Michael, West Leederville

Traveled with partner
Liked: Cleanliness, staff & service
I want to be fair when I make this review because overall it’s a nice hotel with great staff. However , there were issues. 1- the main restaurant was closed for refurbishment and you could only use Pier 8 , that said, Pier 8 is in a fantastic location. 2- the hotel is being refurbished throughout and it’s my understanding that the pool and Pier 8 will be refurbished in Jan 25. 3- the hot water in our room was cold /tepid for most of our stay until we were told to let it run for 5 minutes first and even then it was only warm. 4- Normally in a hotel you put down a deposit and pay the rest when leaving . In this case you put down $400.00 and they then text you to say you have exceeded the amount and please put down more. This was first for me. 5- the hotel feels disjointed with a huge pond in the middle with no access around it. Essentially you have the front reception and then the pool and beach side restaurant. 6- not overly friendly reception staff. The positives. 1- nice room with large balcony / second living area. 2- nice breakfast 3- great restaurant and pool staff. 4- nice pool if somewhat very hot to sit around and very warm water. 5-great location. In summary I would stay again , however ,wait until all the refurbishment is done.
Stayed 8 nights in Oct 2024

10/10 Excellent

Nikita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

6/10 Okay

Andrew, Worongary

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property is about to udergo an upgrade so maintenance is not being done. 2 lifts out of action, gym machines out of action. Main restaurant out of action. Overall better options elsewhere for the money spent.
Stayed 7 nights in Oct 2024

10/10 Excellent

CHARLIE

Stayed 3 nights in Sep 2024

10/10 Excellent

Peter Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms and location.
Stayed 6 nights in Sep 2024

10/10 Excellent

CHARLIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OMG. This hotel was amazing. It was toght on the beach and near all.ttprs of restaurants and bars. It is also right on the boardwalk. The pools are amazing. The breakfast was also amazing, i recommend adding breakfast to your stay. The staff was perfection
Stayed 2 nights in Sep 2024

4/10 Poor

Shanaz

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The F&B staff completely incompetent. Really polite staff but just couldn’t do the job or insufficient training. Waiting over 40mins for Breakfast and poached eggs turned up as boiled go on and on but F&B was terrible. I also fell outside at the front entrance as water everywhere without appropriate signage I said at checkout experience wasn’t good the staff didn’t have the decency to ask why!! Enough said to be honest.
Stayed 3 nights in Sep 2024

6/10 Okay

BRIAN

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location and wonderful staff. The team there are friendly and could not do more to help. The property is overall very tired and needs real work to get it up to a proper standard. The hot water is hit and miss, the decking areas are in poor repair and tripping hazards are everywhere. The sheets and pillow cases should be changed more frequently, shower supplies are not replenished and tiles in the bathroom are literally crumbling away. We will not be back to this hotel any time soon and would rate the overall experience as far short of the cost of it. This is at best a 3.5 star location for us. The cost of our stay was simply far too expensive for the experience that we had. We cannot praise the staff enough here. They were all warm, welcoming and personable at every turn. We shall call in to say hello and thank them again for their kindness and hard work next time we are in Bali. We will not be staying with any InterContinental properties in the future after this experience.
Stayed 7 nights in Aug 2024