6/10 Okay
David and Aaron
Apr 7, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mismanaged, Dismissive, and Not Worth the Stay –
We stayed at Element Downtown Denver East from March 31–April 6, 2025, and had one of the most frustrating hotel experiences we’ve ever encountered. While a front desk rep kindly upgraded our room and was helpful about parking tips, the overall management and condition of the property were unacceptable.
From April 1–4, fire alarm testing caused daily disruptions and unscheduled room entries—without proper notice. We spoke directly to the fire tech, who confirmed the GM “forgot” to notify guests or staff. A housekeeper tried sliding a late notice under our door after alarms had started, and no one at the desk took ownership of our concern.
Only one elevator worked at check-in; the second day failed, leaving both out of order. A printed sign taped to the elevator remained there for days. We were forced to use the stairs, deal with long waits, minimal acknowledgment from staff.
The room—an upgraded suite—was understocked with just one glass and a few mismatched cups. Common areas were visibly dirty, trash bins overflowed, and we watched staff walk past garbage without action. The GM was dismissive when we raised concerns, and another manager wrongly accused us of being rude during a simple question about transportation.
🌟 The Bright Spots
The front ambassador's Matt and Sean were a saving grace—professional, kind, and responsive while Señora Connie in the breakfast area went above and beyond with genuine care and homemade salsa that made us feel welcome and cared for.
David and Aaron
Stayed 6 nights in Mar 2025