10/10 Excellent
Luis
Traveled with family and small children
Aug 25, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We originally had a reservation at a Hyatt House Aurora off Colfax. Do yourself a favor, avoid that hotel and area!! Don't make the same mistake we did booking that Hyatt House Aurora hotel. Colfax Ave is a very unsafe area and the manager is very unresponsive. This location, the Hyatt Place Pena station is amazing however. After cancelling the Hyatt House hotel booking late in the evening, we scrambled to make alternate hotel accommodations. We were so happy we found Hyatt Place Pena Station. The front desk staff turned a very stressful evening due to changing hotels into a very pleasant experience. The hotel is clean, the pool and fitness room is nice and the hotel offers breakfast in the AM. Hotel is quiet and parking was plentiful. Only hiccup was our key card got deactivated as a guest with a similar last name was also at the hotel and caused some confusion when that guest checked out. Our room keys were deactivated by mistake causing the cleaning crew to think we were only staying 1 night vs 2. It was quickly corrected with minimal inconvenience but overall we would highly recommend this hotel. The location is perfect, beds are comfortable and rooms all have darkening shades which was nice after a long 14 hour drive helping us get some needed sleep. Would definitely stay again.
Luis
Stayed 2 nights in Aug 2024