2/10 Terrible
Shereen
Traveled with group
Jan 26, 2026
Liked: Staff & service
Disliked: Cleanliness, amenities
First hour of my arrival there were several cop cars with lights on outside of my hotel room door arresting a couple people. I decided go out with friends and my car was blocked in… two hours later I was finally able to leave. I come back at 2:30 to No working heater in my room and a very thin blanket with a burn hole the size of my fist in it! Mind you it is the winter in Colorado to say I didn’t get a good night sleep that first night is an understatement. Next morning I get up freezing & exhausted. The maintenance “fixes the heater” so I decide to try to take a nap. When I wake up two hours later the heater again is not working, the room is cold and I am still unable to shower due to how cold it is in the room. I go to the front desk again & explained I could not go another night without heat so they moved me to another room. I got in and was so relieved to be in a warm room and was finally ready to take a shower. I go to get in the shower and there was no shower head. They did not think it was inportant to fix the shower for me until the next morning. I literally paid for a hotel with no heat or shower for two days!



Shereen
Stayed 4 nights in Jan 2026























