2/10 Terrible
Patrick
Jan 23, 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Mold Everywhere!
I have never had a worse experience staying in a hotel. I am very allergic to mold, and the entire hotel was filled with it. I was supposed to stay for 7 days...in that span I had to switch rooms multiple times, and stayed in three separate rooms. Each one of the rooms has black mold in the room or in the air conditioning unit. As well there was mold in the 3rd floor hallway and possibly in the building's central air conditioning system. In one of the rooms, any time the air conditioning/heater was on, I suffered terrible headaches and nausea. In two of the other rooms there was visible mold in the bathrooms, which I captured photos of. One bathroom had pink mold/mildew all over the toilet, part of the tub, and baseboard tiles. While the first floor hallway was better, I immediately got headaches stepping out of the elevator on the third floor and could smell mold. The second room I was moved to had black mold so bad it was literally hanging from the rim on the inside of the toilet bowl (see photos). After vomiting, having one of the worst headaches of my life, and overpaying for Benadryl, I was forced to check out early after 4 nights. Hotels.com only refunded me the nights I did not stay (200 of 700 dollars), so I essentially paid 500 dollars to become incredibly ill. It took 4 days for me to recover and start to feel normal. I nearly had to go to urgent care. Unacceptable service from both the hotel and hotels.com really should have refunded the whole trip. Terrible.
Patrick
Stayed 7 nights in Dec 2024