4/10 Poor
Glenn
Traveled with family and small children
Sep 24, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
The property as a whole seemed nice. Located in a safe area, though the parking lot is very dark with not much lighting at night. Upon arrival the staff was inviting and pleasant. This stay could have very easily been a perfect review, except for 1 reason.
The room itself was absolutely terrible.
We walked in to a stench that was nearly overwhelming and the longer we stayed the more problems we had.
We reached out to the front desk for a room swap which they informed us was not possible. So we purchased lysol and febreeze to try and scrub everything down in hopes of getting rid of the smell which was unsuccesful.
Next we went to use the restroom and noticed the toilet wasnt working. Upon looking at the toilet to see what was going in i noticed a towel rack had been nearly ripped out of the wall and was just barely hanging.
We've barely been in this room for an hour and so far, the toilet doesnt work. Towel racks are falling off the walls and the entire room is saturated in a smell that i could best describe as if someone had taken catfish bait and rubbed it into the carpet and walls.
They refused to change our room but did sent up mainteneace to clean our garbage disposal and fix our toilet. The toilet was fixed pretty quickly. We eventually purchased glade plug ins and placed them all over the room in a effort to combat the stench that seemed embedded in the walls of this room, which also did not work.
We will not stay here ever again. Terrible experience.
Glenn
Stayed 4 nights in Sep 2024